| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2985.1 | | NITTY::DIERCKS | Not every celebration is a party! | Tue Apr 05 1994 18:45 | 10 |
|
I can provide names of upper level managers. Dick McCarthy and Bob
Bianchi. I'm not sure where they're located, but I believe their in
PKO.
*********
Greg Diercks -- DLS in Chicago -- one of 5 (from 22) remaining
instructors
|
| 2985.2 | | DPDMAI::EYSTER | Another Prozac moment! | Tue Apr 05 1994 19:08 | 6 |
| Gary Upchurch @ CSC just took over the EDI and FileBridge training
formally performed by Gary Somers in Ed Services @ PKO. He's a
friendly sort of lad and might respond well to a mail message,
especially if you promise him money. :^]
Tex
|
| 2985.3 | | PASTIS::MONAHAN | humanity is a trojan horse | Wed Apr 06 1994 03:54 | 5 |
| Peter Leonard @VBO used to be training manager in Valbonne.
Currently he is manager of a small course development group and has
customers inside and outside DEC throughout Europe. He would know the
state of DEC training facilities in most of Europe, and in some cases
might be able to give similar information about some of our customers.
|
| 2985.4 | Outsourcing | TAVIS::LANDAU | DEC Israel IM&T | Thu Apr 07 1994 02:59 | 13 |
|
FWIW, I can tell you that here in Israel the training operation was
totally outsourced one year ago. No Digital employees are dealing
any more with training. A few persons from the previous staff found
other jobs in Digital, some others were hired by the new business and
many others left.
Digital Israel is still active as a investing partner of the new
business, and the customers should not feel any substantive difference
compared to the previous way of work.
Even the "credit points" system is still in place.
It's just a business restructuring which should give us back profits
in this activity, and I believe it did it.
|
| 2985.5 | \ | ICS::BEAN | Attila the Hun was a LIBERAL! | Thu Apr 07 1994 15:33 | 11 |
| Well... it appears "outsourcing" didn't work as well in the U.S.
There are five new REQs posted for instructors for DLS. I have not
personally seen them in VTX (haven't looked), but I'm told they are
there.
Seems like the layoffs in DLS were a tad too deep and now we are trying
to recover.
tony
|
| 2985.6 | | NITTY::DIERCKS | Not every celebration is a party! | Fri Apr 08 1994 15:09 | 8 |
|
There were also some rather serious quality issues related to some of
the outsourced instructors -- small little things like not knowing
the material of the course and the like. I wish I made in a week what
those folks make in a week!!!!
GJD
|
| 2985.7 | Training Can Be Useful | SAHQ::PJOHNSON | | Wed Apr 13 1994 21:25 | 7 |
| Well, I can provide testimony as to the effect. Part of Digital
Consulting, I was scheduled to attend OSF/1 training in preparation for
a customer activity. I was cancelled out of the training, but still
had to show up on customer site for the delivery. It is
non-professional and embarrassing to bill the customer at $160/hour
when the first time you see the products is on customer site. (It was
also the first time I had ever seen an Alpha box.)
|
| 2985.8 | | HAAG::HAAG | I'm the NRA! | Fri Apr 15 1994 11:24 | 16 |
| Note 2985.7 by SAHQ::PJOHNSON
>Well, I can provide testimony as to the effect. Part of Digital
>Consulting, I was scheduled to attend OSF/1 training in preparation for
>a customer activity. I was cancelled out of the training, but still
>had to show up on customer site for the delivery. It is
>non-professional and embarrassing to bill the customer at $160/hour
>when the first time you see the products is on customer site. (It was
>also the first time I had ever seen an Alpha box.)
this has happened to me a couple of times. never again. not only is it
embarrassing, but it casts doubt on the credibility of DEC and
especially me. if DEC cans me i'll need that credibility to get a new
job. i can't afford to allow DEC to jepradize that as well. tough and
painful stand to take. but then these are tough and painful times to be
a DEC employee.
|
| 2985.9 | Just RTM | NYOS01::CATANIA | | Fri Apr 15 1994 15:39 | 6 |
| Oh come on you can just read the book 8-)
NOT!
|
| 2985.10 | | PASTIS::MONAHAN | humanity is a trojan horse | Sun Apr 17 1994 04:29 | 10 |
| We are just getting back to the good old days when DEC was
expanding at 40% per year, software and software support were free to
any customer that bought our hardware, and training courses were only
for customer wimps.
Dave, who taught a customer software course before he had ever
attended one - the training department had nobody that knew that
particular piece of software so I was called in at the last minute when
they discovered they had customers booked on it.
|
| 2985.11 | Training on hold, or bad timing? | WRAFLC::GILLEY | Whatsoever a man soweth, that also shall he reap. | Tue Apr 19 1994 12:09 | 4 |
| Am I paranoid or what? Tell me it's coincidence that I cannot access
VTX LEARNING.
chg
|
| 2985.12 | | WRAFLC::GILLEY | Whatsoever a man soweth, that also shall he reap. | Tue Apr 19 1994 15:01 | 3 |
| I'm happy to report that I'm paranoid - it must be our vtx feed.
chg
|
| 2985.13 | European UNIX training postponed | ASABET::SILVERBERG | Mark Silverberg MLO1-3/H20 | Tue May 24 1994 09:01 | 50 |
| ------ posted with permission
+___________________________+ TM
| | | | | | | |
| d | i | g | i | t | a | l |
| | | | | | | |
+---------------------------+
I N T E R O F F I C E M E M O R A N D U M
TO: European UNIX/RISC DATE: 20 May 1994
Symposium Attendees FROM: Willy C. Shih
DEPT: UNIX/Windows NT Systems
LOC: MLO5-2/G1 - Pole 2A
EXT: 223-1292
ENET: WRKSYS::SHIH
SUBJECT: The UNIX/RISC Symposium
You will all know by now that the May European UNIX/RISC Symposium has
had to be postponed in light of the Q4 cost avoidance. I felt it important,
however, to reinforce to you my commitment to this event and to the
training of Software people as a whole.
Digital's customer research group in a 1994 survey asked our customers to
rate the technical competence of Digital software support personnel.
Digital's software support personnel showed much improved ratings.
The study indicated that the "overall, Digital's UNIX support has improved
since the 1992 study, especially with respect to the areas of responsiveness
of software support and technical competence of software support
personnel." I believe we can attribute this improvement in the study to
the UNIX/RISC Symposium that we have been running over the course of the
last few years. Since much of future revenue is dependent upon our success
in the UNIX market, we must elevate the knowledge of our people in order to
effectively compete in the marketplace.
I am committed to continuation to the UNIX/RISC Symposium and the training
of our Software people. There will be a future European event of which
you will be notified in as short a time as possible.
Thank you for your patience and commitment to the UNIX Business.
Regards,
|
| 2985.14 | Here too. | REGENT::BLOCHER | | Tue May 31 1994 18:43 | 3 |
| It wasn't just European UNIX training that got postponed. The UNIX
System Admin Workshop scheduled for June 6-10 at ZKO was also
cancelled/postponed to September.
|
| 2985.15 | Is it just me? | WRAFLC::GILLEY | Pay freeze? That's what *you* think. | Mon Jun 06 1994 13:03 | 4 |
| Can anyone else access vtx learning? It's been disabled/unavailable
(take your pick) since last week. I need to make Q1 plans.....
charlie
|
| 2985.16 | | ICS::BEAN | Attila the Hun was a LIBERAL! | Mon Jun 06 1994 13:55 | 3 |
| I just tried... and am also unable to reach it from ICS::
tony
|
| 2985.17 | | CTHQ::DWESSELS | AlphaGeneration = Digital's Alpha AXP 64-bit products and servic | Mon Jun 06 1994 14:08 | 4 |
| infobase is also unreachable from cthq - node outage? or cost-cutting
measure? 8^}
/dlw
|
| 2985.18 | | HEDRON::DAVEB | anti-EMM! anti-EMM! I hate expanded memory!- Dorothy | Mon Jun 06 1994 14:16 | 7 |
| I don't know about VTX but as I understand all of the internal training folks
at PKO got the invitation to participate in our current downsizing. I asked
if internal folks would attend Customer training as was told that we may be
asked to use SPI's (self paced instruction). I was told this sad tale by a
customer training person last Friday at PKO.
dave
|
| 2985.19 | Being upgraded, not "rightsized". | BUOVAX::SURRETTE | | Mon Jun 06 1994 14:43 | 13 |
|
Hi Everyone,
I'm a member of the Performance Management Software development
team. VTX Learning is currently unavailable because we are installing
an enhanced version (2.0) as we speak. The system will available
on Wednesday (at the latest).
Regards,
Walter Surrette
|
| 2985.20 | | ICS::BEAN | Attila the Hun was a LIBERAL! | Mon Jun 06 1994 16:23 | 10 |
| re .18
it's sad, but true. ALL of the instructors and managers for MCS
training at PKO were asked to participate.
In fact, one of the managers is back this week as an instructor.
Contracting, of course.
tony
|
| 2985.21 | Development & Learning available | USCTR1::DEVANS | | Tue Jun 07 1994 13:32 | 7 |
| Tony,
Not all the instructors were released. There is a strategy and process
for MCS to obtain training to satisfy business needs. If anyone needs
information on process please drop me a note.
Don
|
| 2985.22 | what's a process? | ICS::BEAN | Attila the Hun was a LIBERAL! | Wed Jun 08 1994 08:40 | 19 |
| Don...
That's true... there were four "survivors" here... and they've told me
that they are not going to be "on the platform" anymore.
To me, that's a strong indication that MCS won't be doing any
LECTURE/LAB training at PKO for some time... unless (as it presentlly
seems) it's being done with contracted (read that: ex-deccie)
instructors... a model of training which DLS has shown is NOT cost
effective for high end courses.
What I've heard is that MCS is now going to be offered Computer-Aided
instruction, or Self-paced courses... (Back to the old ILC model?...
from which all the staff was TFSO's a year and a half or more ago)
What do you mean by "process", Don? What are current plans/processes
for, say, a field service engineer to receive VAX-CLUSTER Maintenance
training?
tony
|
| 2985.23 | and now... the REST of the story | ICS::BEAN | Attila the Hun was a LIBERAL! | Wed Jun 08 1994 14:26 | 47 |
| I received the following memo from Don Evans at MLO today. He has
given me permission to post it here.
Hope this clears up some issues previously raised about MCS TRAINING.
Tony
From: USCTR1::DEVANS 8-JUN-1994 08:17:20.96
To: ICS::BEAN
CC:
Subj: MCS Training 1
I N T E R O F F I C E M E M O R A N D U M
Date: 08-Jun-1994 08:05am EDT
From: DONALD EVANS @MRO
EVANS.DONALD
Dept: USMCS D & L
Tel No: (508) 467-9439
TO: Remote Addressee ( _ICS::BEAN )
Subject: MCS Training
Tony,
Any MCS employee that requires training to support an identified business
obligation will receive that training. How that training gets sourced is
irrelevant to the client. VAX Cluster maintenance included.
MCS going back to SPI/CAI......
We've never left that method of delivery. We're leveraging internal MCS
programs (TIMA and laptops) to provide training to the end user. We're not going
back to the "old ILC model"
If you wish to be included on the distribution list for MCS communications about
development and learning please let me know. That way you'll have facts to
support your notes file entries.
Best Regards,
Don Evans
|