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Title: | The Digital way of working |
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Moderator: | QUARK::LIONEL ON |
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Created: | Fri Feb 14 1986 |
Last Modified: | Fri Jun 06 1997 |
Last Successful Update: | Fri Jun 06 1997 |
Number of topics: | 5321 |
Total number of notes: | 139771 |
2518.0. "Breakfast Meeting Notes" by SOFBAS::SHERMAN (empowerment requires truth) Fri May 28 1993 11:58
From: VERGA::TRUBIANO "Mary, IDC Information Sytems, 223-1157,PKO3-1/D30
27-May-1993 1541" 27-MAY-1993 15:45:22.83
To: @ME
CC: TRUBIANO
Subj: Bob Palmer's Breakfast meeting
From: ORION::EPPES "Things are more like they are now than they have ever been.
-G. Ford 27-May-1993 1421" 27-MAY-1993 14:53:18.47
To: FYI
CC:
Subj: FYI: Notes from a breakfast meeting with Palmer & Steul
From: CVG::THOMPSON "Alfred 285-3290" 27-MAY-1993 13:13:17.52
To: BOOKIE::EPPES ! From list -> CVG::NEWS.DIS
CC: @INFO.DIS
Subj: Review of latest Presidents breakfast
Forwarded message follows:
------------------------------------------------------------------------
From: IAMOK::IAMOK::MRGATE::"A1::WINDHAM.SUE" 27-MAY-1993 12:05:18.89
To: @Distribution_List
CC:
Subj: Bob Palmer's Breakfast meeting - a must read! 1
From: NAME: SUE WINDHAM
FUNC:
TEL: 223-4211 <WINDHAM.SUE AT A1 at IAMOK at PKO>
To: See Below
Author: SUE WINDHAM
Date: 27-May-1993
Posted-date: 27-May-1993
Subject: Bob Palmer's Breakfast meeting
Marian O'Leary
Marian made comments about attending Bob Palmer's latest Breakfast
Meeting w/30 other managers
- Tone was upbeat and optimistic
- Bob can see through all the turmoil and envisions a miraculous
turnaround
- Bob points to ALPHA as the product to diffrentiate us from the rest
- Recent senior hires are very powerful hires with expertise in
respective fields, each have a lot of energy and enthusiasm
- Our investments must be appropriate
- Right now, our investments are 2/3 HW and 1/3 SW, we want to get to
a space in the very near future where our investments are 2/3 SW and
1/3 HW
- Demand for ALPHA is less than anticipated
- Major goal to grow gain and market share
- Palmer feels we need to get discipline into this company, decisions
based on facts, hold people accountable
Bill Steul Comments
- We have lost 3.4B cummulatively up to the last quarter
- Q1 loss (260M), Q2 loss (70M), Q3 loss (30M), Q4 planning a profit
- Trick will be pulling a profit in Q1, which is typically lower than
Q4, analysts on the street will be looking for the profit to be
maintained
- Factors leading towards difficulty in attaining Q1 profit, Weak
European market, we are working very close to our breakeven point
- Bill thanks the Finance Organization as being very helpful in
attaining profitability
- We are relatively competitive
- Our Gross Margins are close to Market
- We need to take the good methodologies used in MFG. and apply to
other functions across the corp.
- Engineering will be the most impacted, now Engineering is 13% of
revenue, we need to get to 10% of revenue
- Sales, General and Administrative still need to be worked, last year
S,G&A was 35% of revenue, this is way off the chart for our
industry, target it to get to 25-20%
- We will continue to downsize, especially in the Field
- GIA is not as bad as us
- Taking costs out is alot harder than putting costs in, lets make our
thinking alot less complicated, the more complicated, the more $'s
- Our Revenue per person is the lowest in the Industry
- Logistics cost are large and varied:
- 61 order entry points throughout the US, moving from 61 to 6 and
eventually, from 6 to 1 or 2
- 114 Legal entities in company, we only need half
- 98,000 parts on parts list, need to simplify product offering,
Supply Chain working this
- 12,500 cost centers in corp, 9600 have cc managers, we will get to
2000 or less, make it simpler
- We have 6 different General Ledger Systems
- We have multi Fixed Asset Systems
- We have 7 FMC's, we should only have 1 at Corporate
- We benchmarked with 3M and Electrolux, much larger corporation with
more product lines, they both had one management reporting system
over one network
- Infrastructure costs are very high, 1.2B in Facilities, .8B in IM&T,
this is the fault of DEC management, need to reduce this quickly
Our Priorities:
- Palmer brought in new people and new ideas
- Leadership in the PC Space
- Goal to make profit in Storage
- Continue to make money in the VIP space (components)
- Continue to make money in the product Services
Outlook:
- Vax/Alpha losing $'s
- Products need less maintenance, which is a dark cloud over Services
- Customer moving to smaller arrays, maintenance revenue going away
- Systems Integration/Sourcing just started taking hold and growing
- Measure performance monthly, with a 'soft' close monthly, maybe we
will not have to do RB twice quarterly if we can achieve the 'soft'
close
- We had a list of 8 priorities, we are achieving almost all of them
- We have enough $ for investments, but we need to make them wisely
- We borrowed $1B, 750M for Restructuring, 250M towards capital
investment
- Our total debt to equity ratio is 17% and our Balance Sheet is
conservative
- Internal Controls will be emphasized, a Senior Internal Controls
Team has been named
- Finance function is one of the strongest in the company, we need to
maintain or even increase strength
- We had 4500 Finance employees last year, we should see a 30%
reduction, goal was 3000, today just under 4000, 1800 fiscal,
remainder F/A, Planning and Analysis, Budgeting, we should be at
3300 a year from now, most of these reductions will be absorbed into
the supported businesses, because these people have alot to offer
- Most Finance restructuring is behind us, but we will continue
towards goal
- In the Company we had 114,000 at last yearend, we expect 94,000 at
this yearend, Palmer has said 85,000-90,000 seems about right
- Finance needs to continue to be responsive to the company and to be
a catalyst for change, we need to keep the discipline the Internal
controls and to hold people accountable. Bill thinks we are pretty
good at that.
- Palmer has said that Finance has held the corporation together
- Another goal to get our hands around is PRICING
Bill not happy with Financial Analysis that goes along with pricing,
we will have to give it more attention than it gets now
- We need to continue being responsive to our business partners, to be
good at forecasting, put issues on the table to be addressed, be
good business partners
- In MLM, Vin Mullarkey and Marian O'Leary are doing a good job, Bill
did not concentrate on us, becuase other groups needed alot more
attention
- Bill is extremely impressed with the Supply Chain effort, this is a
big goal of Finance to help out this effort, Supply Chain will make
us more competitive, lets help excellerate the process
- Swift changes in Technology has caused us to downsize, IBM did the
same as us, we did it @ a smaller scale, becuase we did not invest
at such a large scale as IBM
Question and Answer:
- European Economy, there is some improvment here, but very slow, DEC
is going to automate our currency exchange, we can't expect to see
significant improvement in the European economy until first quarter
of next calendar year
- Alpha revenue is low, but even if we get half what expected, we will
still turn a profit
- We invested in Olivetti in anticipation that many other European
computer companies will fall in behind them, big investment, $300M,
we did reduce it to $270M, and still working it
- Compensation Strategy - Finance will be rewarded through the
businesses they support, Bob believes in Financial rewards for
meeting or achieving goals, to the tune of 25 - 50% of salary
- What one business issue keeps Bill awake at night -- Product revenue
growth, qtr after qtr we have had more units and less revenue, when
will this swing up?
- We need to think about our culture, we like to make things
complicated, which costs money
- Relationship with Microsoft - IBM and Microsoft are buddying up,
potentially to combine the IBM OS2 and the Microsoft MSWindows,
there will be alot of angry customers if IBM dis-invests in OS2, IBM
may adopt NT
- We have a capital budget of $1.2B, can affod 700-825M at most, most
of this is in Semi-Conductor, Storage and Data Centers, to upgrade
technologies and reduce costs
- We can't borrow money again for restructuring, the interest will be
too high, we can only borrow, if we have to, for capital investment
- Concerns about ALPHA marketing, are we moving fast enough and
agressively enough
- Does all of Marketing report to Ed Lucente' --- Yes
- How can we make people accountable, if they have moved on? This
makes Bill nervous, but he feels we will have to depend on the
individual areas to fulfill their committments.
- The Geographies and their numbers look pretty good now, GIA is
encouraging, US is trending good, but Europe is about 30% behind a
year ago, with the Economy there, it can be expected
- We have 100 Forecasting Systems, some of them to correct info given
from upstream, this in inapproriate and needs to be corrected
- We need to work our inventory aggresively, there is no real
accountability for inventory
- In the Eastern Block Countries, there is a lot of enthusiasm, but no
money, plus the trade issues about selling to a formerly communist
country make it difficult
Overall very upbeat and optimistic, but we still have some challenges
ahead.
<many forwards deleted>
T.R | Title | User | Personal Name | Date | Lines |
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2518.1 | ? | BOOKS::HAMILTON | All models are false; some are useful - Dr. G. Box | Fri May 28 1993 12:47 | 7 |
| re: .0
Am I just having a bad day, or does the content of the message
belie the opening and closing comments about optimism breaking
out all over?
Glenn
|
2518.2 | | EVMS::GODDARD | | Fri May 28 1993 13:01 | 58 |
| >>Marian made comments...
>>- Bob can see through all the turmoil and envisions a miraculous
>> turnaround
This reminds me of the comic in which a complicated flow chart ends
with a box labelled 'and then a miracle happens'.
>>- Bob points to ALPHA as the product to diffrentiate us from the rest
Is this PCspeak for 'we're a S/W company'? ;^)
>>- Right now, our investments are 2/3 HW and 1/3 SW, we want to get to
>> a space in the very near future where our investments are 2/3 SW and
>> 1/3 HW
This is why we're laying off S/W eng left and right, alienating the remainder
and cancelling S/W projects. This is also why 'Bob points to ALPHA as the
product to diffrentiate us from the rest'.
>>- Demand for ALPHA is less than anticipated
Great news! I guess we'll have to keep peddling the TFSO product a while
longer to bring in revenue. Although the customer base seems to be shrinking.
>>- Palmer feels we need to get discipline into this company, decisions
>> based on facts, hold people accountable
Meaning...it should start at the bottom and work its way just upper level
grunts. This implies the 'royal we'...you not me.
Bill Steul Comments
>>- We are relatively competitive
Relative to who, what?
>>- We will continue to downsize, especially in the Field
The 'royal we' again.
Outlook:
>>- Finance needs to continue to be responsive to the company and to be
>> a catalyst for change, we need to keep the discipline the Internal
>> controls and to hold people accountable. Bill thinks we are pretty
>> good at that.
Is this PCspeak for 'we're a company run by bean counters'?
>>- Palmer has said that Finance has held the corporation together
>:^0
Question and Answer:
>>- We need to think about our culture, we like to make things
>> complicated, which costs money
Who is the 'we' in this startment...management or the grunts?
>>- We can't borrow money again for restructuring, the interest will be
>> too high, we can only borrow, if we have to, for capital investment
Well I can't see this as a big problem. I think if managment puts their
collective mind together they can come up with some PCspeak to make
layoffs look like capital investment.
>>- How can we make people accountable, if they have moved on? This
>> makes Bill nervous, but he feels we will have to depend on the
>> individual areas to fulfill their committments.
This one isn't completely clear...would someone pls explain it?
|
2518.3 | | POCUS::OHARA | DECmrf-Manager Recycling Facility | Fri May 28 1993 13:04 | 10 |
| >> - We will continue to downsize, especially in the Field
>> - We had 4500 Finance employees last year, we should see a 30%
reduction, goal was 3000, today just under 4000, 1800 fiscal,
I seems to me that there are more Finance employees than salespeople. And
if we're continuing to downsize the field, the beancounters will have nothing
to count.
|
2518.4 | Not all failures are immediately obvious | TLE::JBISHOP | | Fri May 28 1993 13:06 | 11 |
| re .2, question at end:
Person A tries to do task T, seems to finish, moves on to different
part of DEC or even leaves. A year later it's clear that A did not
actually do T. How is A held accountable?
More generally, with high turn-over, who is to held accountable when
something fails? The ones who were there at the start? Those around
at the end? Everyone ever on the project?
-John Bishop
|
2518.5 | "We Lone Ranger??" | WR1FOR::DISMUKEMO | Morris Dismuke DTN:521-5422 | Fri May 28 1993 13:44 | 5 |
| As Tonto clearly articulated his position to that of the Lone Ranger
who said to him, "we are in trouble" when they both found themselves in a
bad environmental situation - Tonto replied "we Kemosabe?". When we
hear "we" from the uppers (such we need to do this or we need to do
that), us Lone Rangers should be shaking in our boots.
|
2518.6 | | GRANMA::MWANNEMACHER | Being a Daddy=The best job | Fri May 28 1993 13:48 | 9 |
|
Does anyone see where the optimism is coming from?
Mike
|
2518.7 | flatline | CSC32::B_GRUBBS | | Fri May 28 1993 14:13 | 3 |
|
looked like a wash to me.....every positive statment countered
with a negative statement (some more disguised than others).
|
2518.8 | Who is doing what to who? | ODIXIE::PERRAULT | | Fri May 28 1993 14:49 | 16 |
| We are in trouble. I always maintained that when finance runs the
company, i.e. all decisions are based on what finance feeds management,
then WE are in trouble. I think .1 or two said it. They (finance)
want to grow its base, but cut off the head (the field) because they
(finance) are doing a great job. huh?!
In another sentence finance is being cut to 3000-3300 but Bill wants
to grow?!? If finance is doing so well, why is Alpha behind the
numbers???
We are trying to make (show) a profit through cost control and not
growth. Bill is wondering "when will the margins turn up?". Gee
I guess we need to ask fiance that question, they are in control!
later
mp
|
2518.9 | Sharpen your pencils and get your order books ready. | LACGID::BIAZZO | How low can we go? | Fri May 28 1993 18:23 | 13 |
| Here's another pumped up high_cost_low_margin_unaccountable_piece_of_dreck_field_
employee.
Gee Bill, aren't all those finance people gonna be pretty busy taking all those
alpha orders once all the overhead in the field is eliminated. Ahh yes! that
must be why you need to get stronger!
Typical old boy network at work. Looks like Bob Palmer is starting to get
sucked into it.
There's nothing wrong in my house... It's those other people!
The royal we mentioned a few back.
|
2518.10 | I got it!!! | ZENDIA::TBOYLE | | Fri May 28 1993 19:36 | 16 |
| AHA!!! I just figured out what this means:
"We are now 2/3 hardware and 1/3 software, we should be moving to
1/3 hardware and 2/3 software."
Take a look. Its really obvious when you think about it. Just because
we are shrking software right now would mean that then we have to
turn around and massively shrink hardware. Then we would be 1/3
hardware and 2/3 software. So the goal is to get hardware down really
low to 50% of current software.
Perhaps this happens when we are only a chip foundry and making no
boxes.
(: Gallows humor, extrordinaire.
|
2518.11 | Recipe for an inferiority complex ;-) | IW::WARING | Simplicity sells | Sat May 29 1993 10:39 | 13 |
| On Alpha volumes. I'm generally upbeat about future potential. However, I
think we'd be more advanced than we are if we:
1) Bought everyone in Alpha related marketing groups a copy of "The
Silverlake Project" by Bauer, Collar and Tang (ISBN 0-19-506754-1).
2) Told them to read and internalise chapters 4 and 5 only... and to
then do exactly the analysis and prioritisation that IBM executed
(in their case, for the AS/400).
I did my best -- both the UK and European Server Business Managers were given
a copy courtesy of my cost centre ;-)
- Ian W.
|
2518.12 | | LASSIE::HERBISON | B.J. | Tue Jun 01 1993 12:14 | 18 |
| Re: .10
> - Right now, our investments are 2/3 HW and 1/3 SW, we want to get to
> a space in the very near future where our investments are 2/3 SW and
> 1/3 HW
This doesn't say how much the total investment needs to change.
If the software investment stays the same, then hardware
investment needs to be cut `in the very near future' by 75%
to meet this goal. Total investment is cut in half.
If total investment stays the same, than hardware investment
is cut in half and software investment is doubled. Since the
recent trend is to cut back software development, it would seem
overly optimistic to expect hardware investment cuts of only 50%.
B.J.
|
2518.13 | | TLE::TOKLAS::FELDMAN | Opportunities are our Future | Tue Jun 01 1993 13:22 | 33 |
| Assuming that Engineering matches the total HW/SW split, and given
that Engineering needs to go from 13% of revenue to 10% of revenue, and
also assuming, for the moment, that revenue stays flat:
Current:
HW = 2/3 * 13% = 8 2/3 % of revenue
SW = 1/3 * 13% = 4 1/3 % of revenue
Goal:
HW = 1/3 * 10% = 3 1/3 % of revenue
SW = 2/3 * 10% = 6 2/3 % of revenue
Changes:
HW: 3 1/3 divided by 8 2/3 = 38% of current budget
SW: 6 2/3 divided by 4 1/3 = 154% of current budget
We always expect some increase in revenue, so both changes
might be somewhat higher.
These are just back-of-envelope calculations based on two different
numbers, from two different people (who just happened to speak at the same
meeting). The assumptions above are just that -- assumptions -- which may
have no basis in reality. Looking at these calculations may be
enlightening, amusing to some, depressing to others. There's only one
conclusion that I can make with confidence: In order to achieve the goal
of 2/3 SW and 1/3 HW, we will either have to spend more on SW than we're
doing now, or decrease our total investments drastically, far more than the
23% (=(13-10)/13) number given by Steul for Engineering.
Gary
|
2518.14 | There's a position for everything... | NEWVAX::PAVLICEK | Zot, the Ethical Hacker | Tue Jun 01 1993 17:02 | 10 |
| re: .6
> Does anyone see where the optimism is coming from?
Check with the Executive VP for Optimism, Will Blowhard.
He reports to the Corporate Senior Executive VP for Proper Thinking,
I. Sae Yudoo.
-- Russ
|
2518.15 | | CARTUN::MISTOVICH | depraved soul | Tue Jun 01 1993 17:30 | 9 |
| re: way back
Guess the beancounters will just have to count each other when they've
downsized the rest of us.
2/3 vs 1/3 reminds me of discussions several years back when the $3B
services biz was supposed to become 50% of the company by year X. My
response: does that mean services will become $6B, or the rest of the
company become $3B?
|
2518.16 | Trees in the Forest ?? | ELMAGO::PUSSERY | | Tue Jun 01 1993 18:52 | 17 |
|
re-.1
Well , if Bill Steul's comments about there being 12,500 Cost
Centers, about 9600 having managers, and wanting to get down to
around 2000 Cost Centers doesn't shine a bright light in some peoples
tunnels, I don't know what could. Too many Chiefs, not enough Indians ?
I don't think it takes a degree in accounting to figure that one.
But hey, I wasn't hired here yesterday either, so I'll
wager my raise last year AND the year before ; that it'll never
happen.
Paul
|
2518.17 | | SEND::BOWER | Peter Bower, ACA Services | Wed Jun 02 1993 13:17 | 8 |
|
> In the Company we had 114,000 at last yearend, we expect 94,000
> at this yearend, Palmer has said 85,000-90,000 seems about right
So much for getting the majority of downsizing done this quarter.
It appears that we have at least one major downsizing left.
Peter
|
2518.19 | WHAT ABOUT THE LMC | USWRSL::BOUCHER_RO | | Fri Jun 04 1993 15:48 | 7 |
|
HE SAID WHAT HE WANTED FROM THE FMC,BUT WHAT IS HE GOING TO DO
WITH THE LMC SITUATION.? ANY ANSWERS.
FOR NOW SEE YA.
|
2518.20 | can I buy a clue? | CVG::THOMPSON | Radical Centralist | Fri Jun 04 1993 16:39 | 4 |
| What's an LMC? What's a FMC? Why are you shouting? (Using all caps is
shouting in notes.)
Alfred
|
2518.21 | TLA definitions | POBOX::GREENE | | Mon Jun 07 1993 14:04 | 12 |
| Re: .20
Alfred,
LMC = Logistics Management Center. Formerly called DLO, Distributed
Logistics Organization. Source spare requirements for field engineers.
FMC = Financial Management Center. Accounts payable, employee
disbursements are part of FMC.
hth,
Kevin
|