| From: MEMIT::MLIMT::BEDARD "Ray Bedard 02-Mar-1993 1344" 2-MAR-1993 11:51:05.66
Subj: FWD: (I) PALMER'S BREAKFAST MEG..SUMMARY NOTES
From: ISLNDS::HOOPER "Mimi Hooper - 229-7874 02-Mar-1993 1326" 2-MAR-1993
13:27:45.14
Subj: (I) PALMER'S BREAKFAST MEG..SUMMARY NOTES
From: ISLNDS::TEWELL 2-MAR-1993 09:48:01.13
Subj: Notes from Bob Palmer's breakfast meeting
From: WMOIS::JALBERT_C "SERACOHW" 2-MAR-1993 09:39:00.76
Subj: Input from Bob Palmer's Breakfast Meeting!
From: MR4DEC::KALITA "COLLEEN KALITA * DTN: 297-3284 * MR04-3/G21 *
02-Mar-1993 0931" 2-MAR-1993 09:39:32.50
To: @TEAM,STEVE,@TOTALCOMP,@NACPERSONNEL,@CSGPERSMGRS
CC:
Subj: fyi, Breakfast meetings
From: MR4DEC::MRGATE::"MROMTS::MLOMTS::MEMIT1::A1::FINN.LIBBY" 2-Mar-93 08:43
To: MR4DEC::KALITA,CURIE::MCNEAL,MR4DEC::JMONTGOMERY
CC:
Subj: FYI - SUMMARY / PALMER BREAKFAST 1
From: NAME: LIBBY FINN
FUNC:
TEL: <FINN.LIBBY AT A1 at MEMIT1 at
MLO>
To: See Below
From: NAME: Roger Rose @ACI
FUNC: Consumer & Process Manufacturing
TEL: DTN 474-5100 <ROSE.ROGER AT A1 AT POBOX AT ACI>
Date: 26-Feb-1993
Posted-date: 26-Feb-1993
Precedence: 0
Subject: Palmer Breakfast -- Summary
1
To: See Below
This week I had the opportunity to attend a breakfast
sponsored by Bob Palmer. Each attendee was the invited guest
of a member of Bob's SLT (Senior Leadership Team). I
attended as John Klein's guest. The SLT was represented by
John Klein, Win Hindle, John Rando and Bill Strecker, in
addition to Bob. The format was a free forum Q & A. Bob
answered the majority of questions with insight from the
other SLT members, including Bill Strecker regarding current
and future relationships with Microsoft, Win Hindle regarding
our ethics as an organization plus past, present, and future
company value systems, and John Klein regarding the teaming
focus of the company's new business units.
Since Bob's inputs were far ranging, I'll simply summarize a
few key comments from my notes and memory:
- Bob has yet to see an issue we face as a company that
won't be better addressed by our new business models
- Our biggest obstacle to success is the resistance of
our leadership
- Work yet to be done on "strategic intent" efforts
- SLT directly compensated on success against its
commitments individually and as a team
- We need to reward salespeople for going "off the base"
for new accounts
- Customers are greatly dissatisfied with our order
systems and other admin. systems
- The value systems of a company define a company as much
as values define an individual
- Win Hindle was established to assure our behavior is
consistent with our words -- in Bob's view some
hypocrisy had crept in, at least in Greater Maynard --
one can be any place on the IQ scale but only one place
on the integrity scale
- Must regain respect of our employees
- Previous administration pitted one group against the
other -- antithesis is Bob's view -- must have mutual
respect
- Bob sees a universal theme from our customers around
the globe wanting to see us succeed
- Goal of four layers between the Business Unit Manager
and the account
- Most people's careers have been in a single "stovepipe"
at Digital -- going to the outside for some of our key
positions helps bring fresh perspectives
- "Alliances" don't tend to work well (approx. 80% fail)
- Account Managers manage customer perceptions
- We talk regularly about channels effectiveness needs
but make little progress
- Bob's desired footprint at digital is to do a
"competent job for our employees" and for our people to
proudly say "I work for Digital ... a GREAT company".
It is not to "be a hero" or "on a magazine cover". If
anyone is on a magazine cover it would hopefully be a
large number of team members versus any individual.
As always, Bob was articulate, confident, and exciting. It
was my pleasure to be part of this interaction. Hopefully,
you'll find these comments as positive as I did.
Thanks and regards,
Roger
To Distribution List:
Russ Gullotti @MKO,
Steve Johnson @ACI,
Jerry Vauk @ACI,
John Klein @MLO,
Bob Alessio @AKO,
Steve Behrens @MRO,
Libby Finn @MLO,
Patti Foye @MRO,
Sergio Giacoletto @GEO,
Joanne Laforest @MLO,
Randy Levine @MRO,
Eli Lipcon @TTB,
Pekka Roine @GEO,
Toni Lee Rudnicki @MRO,
Rufus Sanders @TTB,
Abbott Weiss @MKO
To Distribution List:
LEIGH BODINGTON @TTB,
COLLEEN KALITA @MRO,
RICH MCNEAL @MRO,
JAN MONTGOMERY @MRO,
BARRY MOORE @MRO,
GIL WILLIAMS @MLO
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