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| Title: | The Digital way of working |
|
| Moderator: | QUARK::LIONEL ON |
|
| Created: | Fri Feb 14 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 5321 |
| Total number of notes: | 139771 |
2312.0. "Travel - Cook in/Amex out" by CADCTL::BRAUCHER () Wed Jan 06 1993 15:32
[...headers removed...]
From: NAME: JOYCE FLINN
FUNC: CORP. TRAVEL
TEL: 223-7922 <FLINN.JOYCE AT a1 at POWDML at
pko>
Date: 05-Jan-1993
Posted-date: 05-Jan-1993
Precedence: 1
Subject: Travel Vendor Announcement
1
To: See Below
Thomas Cook Travel U.S.A. new U.S. travel services vendor
Thomas Cook Travel U.S.A. has been awarded the contract to service the
business and group travel needs of the U.S. employee base. The change
from American Express Travel is part of Digital's strategy to provide
quality cost-effective travel services to employees and focus on total
trip management. The change will be implemented over the next 90 days,
during the April time frame, and won't affect current travel plans or
the American Express corporate charge card program at this time.
With annual sales of $1.4 billion and 320 locations, the new vendor is
the third largest travel agency in the U.S. Thomas Cook Travel U.S.A.
currently provides travel services to Ford, Hewlett-Packard, AT&T and
Coopers & Lybrand. Digital and Ford will represent Thomas Cook's two
largest clients. The new agency has previously serviced Digital's
business and group travel needs including Circle of Excellence
activity.
The U.S. based company operates under a licensing agreement with Thomas
Cook Group, a $10 billion company based in London which is owned by LTU
Group and Westdeutsche Landesbank. Thomas Cook Group is currently
servicing Digital in Europe and GIA locations.
The highlight of this new contract will be reduced travel service costs
through increased savings in productivity gains from a simplified
electronic reservation process. Features of the new travel program
include:
o Technology tools for greater efficiencies, E-mail and electronic
flight schedule information to provide travel data directly to end
users;
o Guarantee of lowest cost travel services including volume "bulk"
airline and hotel discount programs with major airlines and hotel
chains;
o Customized business meeting and group travel management services;
o Quality travel management information reporting at the business
operating level and
o Employee vacation discount programs.
Please give this memo the widest distribution within your organization.
To Distribution List:
ROB AYRES @CORE,
FRANK BINDER @MSO,
LARRY CABRINETY @CORE,
BOBBY CHOONAVALA @AKO,
CHARLES CHRIST @CORE,
DICK FARRAHAR @CORE,
TERRY FINK @CORE,
JOYCE FLINN @MSO,
SAM FULLER @CORE,
RUSS GULLOTTI @CORE,
DOUG HAMMOND @CORE,
WIN HINDLE @CORE,
MARTIN HOFFMANN @CORE,
BILL JOHNSON @CORE,
WILLIAM KOTEFF @CORE,
FRANK MCCABE @CORE,
ED MCDONOUGH @CORE,
MULLARKEY @MEMIT@VMSMAIL,
BOB PALMER @CORE,
DICK POULSEN @GEO,
JOHN RANDO @OGO,
BRUCE J RYAN @CORE,
SBEHRENS @AKOCOA@VMSMAIL,
WILLOW SHIRE @CORE,
JOHN SIMS @CORE,
PETER SMITH @GEO,
JACK SMITH @CORE,
ADRIANA STADECKER @CORE,
BILL STEUL @CORE,
BILL STRECKER @CORE,
MIKE THURK @CORE
To Distribution List:
NAME: Rob Ayres <AYRES.ROB AT A1 at CORA @ CORE>,
NAME: Roberta Bernstein @ CORE <BERNSTEIN.ROBERTA AT A1 at CORA @ CORE>,
frank binder @mso,
JOHN CAULFIELD @GNO,
NAME: Dick Farrahar <FARRAHAR.DICK AT A1 at CORA @ CORE>,
NAME: Terry Fink <FINK.TERRY AT A1 at CORA @ CORE>,
NAME: Doug Hammond <HAMMOND.DOUG AT A1 at CORA @ CORE>,
NAME: Dan Infante <INFANTE.DAN AT A1 at CORA @ CORE>,
NAME: Murvin Lackey <LACKEY.MURVIN AT A1 at CORA @ CORE>,
NAME: Vikkee Love <LOVE.VIKKEE AT A1 at CORA @ CORE>,
CHRIS MCGILL @MSO,
NAME: SARA OSEASOHN <OSEASOHN.SARA AT A1 at CORA @ CORE>,
NAME: RON PAYNE <PAYNE.RON AT A1 at CORA @ CORE>,
NAME: John Sims <SIMS.JOHN AT A1 at CORA @ CORE>,
DOUG SMITH @MLO,
TRAVERSI @LMOADM @VMSMAIL
| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2312.1 | Can we now book via Compuserve? | GUCCI::HERB | Al is the *first* name | Wed Jan 06 1993 20:48 | 4 |
| Anyone know if this change will allow me to book my flights thru
Compuserve (OAG)? Cook is their agent. I don't mind paying the CIS
charges myself. There are some pretty powerful tools on Compuserve that
support a lot of planning for travel.
|
| 2312.2 | LTU uses VAXes | HAMSUP::BAUCH | WELL NEIJ WILL DIEKEN,DE MUTT WIEKEN | Thu Jan 07 1993 04:03 | 1 |
| I like to mention that LTU works with DEC computers since years
|
| 2312.3 | | VANINE::LOVELL | � l'eau; c'est l'heure | Thu Jan 07 1993 04:31 | 1 |
| Yeah, and AMEX doesn't ;-)
|
| 2312.4 | RE: .3 - Correction, AMEX Vacation Services DOES use DEC ... | SEDWS1::COLE | Follow your elected leadership .... Baaaaaaaaaaa! | Thu Jan 07 1993 08:16 | 5 |
| ... and just completed a large SI Program in Atlanta to re-do the desk-
top and database infrastructure on VAX systems. The overall MIS base of AMEX
is IBM, true.
Cook/et.al. probably just "sweetened" the deal more than AMEX.
|
| 2312.5 | Cross fingers, hope for the best... | INFACT::BEVIS | Dig it, AL! | Thu Jan 07 1993 08:23 | 29 |
| <<< CONTRA::DKA200:[NOTES$LIBRARY]ASKENET.NOTE;1 >>>
-< Generic Questions for the EASYnet Note Community >-
================================================================================
Note 3512.6 Network access to airline reservations 6 of 6
CREATV::QUODLING "Ken, Me, and a cast of extras..." 22 lines 20-MAY-1992 09:37
--------------------------------------------------------------------------------
One of minor hot buttons, So I might as well say my piece.
Some years back, working in the Sydney, Australia head office. We had a
resident Amex Travel person. If I needed to travel, I could ring her
extension, give her the details, walk up three flights of stairs, and
the tickets would be ready before I reached her office. As a bonus,
she was available for booking personal vacation travel and so on.
Later they switched to an outside agency. (thomas cook) On at least
three occassions that I experienced, I Had to drive for 40 minutes in
traffic to pick up tickets (even though they had been given ample
warning to deliver them).
My point is this. The tools exist now, for an efficient and effective
inhouse travel system, yet we hear continual complaints of por vendor
service.
Even have a corporate on-line subscription to the OAG would be a step
in the right direction...
q
|
| 2312.6 | | ECADSR::SHERMAN | Steve ECADSR::Sherman DTN 223-3326 MLO5-2/26a | Thu Jan 07 1993 10:37 | 12 |
| I'm glad we finally dumped Amex. Nobody I know could ever explain why
it was that Digital INSISTED on paying higher rates to Amex when they
could be had for MUCH less elsewhere. I heard that there was a rebate,
but (at least in our case) it never seemed to make it back to the cost
center. At the same time, the Amex folks I dealt with insisted we were
getting great prices. This is for travel that was booked long in
advance and which was certain not to be cancelled. The conclusion I
came to was that we must be doing business with Amex for some sort of
political reasons. I just hope Cook can compete with other agencies
this time around.
Steve
|
| 2312.7 | All of the U.S.? | BSS::CODE3::BANKS | David Banks -- N�ION | Thu Jan 07 1993 11:24 | 5 |
| Well, we never used Amex here in Colorado Springs. We have on-site support
from a local agency, Guide Travel. I wonder of this change affects us too?
After all, we *are* a part of the U.S... :-)
- David
|
| 2312.8 | | STIMPY::QUODLING | | Fri Jan 08 1993 02:46 | 20 |
| Actually, why even bother with the Travel companies. If we had a decent
perchasing organization, we could have deals direct with airlines and
hotels.
to wit, a friend of mine, ex-dec, makes a lot of business doing what
DEC didn't think it needed him to do. He travels all over Australia,
and flies to the U.S. 3-4 times per year. He stays at Hyatts because as
a Hyatt xxx-club member, having stayed there at least 20 days a year,
he gets a suite for the most basic rack room rate. Typically cheaper
than most other similar hotels...
He flies exclusively with United. As a Premier Exec Frequent Flier,
they have now offered him a deal, where he gets his flights at around
60% off regular fares, with lots of upgrade coupons, priority booking
etc.
Surely we can negotiate this sort of stuff at a corporate level...
q
|
| 2312.9 | | AXEL::FOLEY | Rebel without a Clue | Fri Jan 08 1993 16:48 | 8 |
| RE: .8
Ah, but q my friend, you'd then be recieving a "benefit"
and where would this company be if you did that??
God, I'm getting pessimistic! (sp?)
mike
|
| 2312.10 | | MILPND::J_TOMAO | Where the $%^& is Spring? | Thu Apr 01 1993 11:27 | 4 |
| What is the official transfer date from AMEX to Thomas Cook?
Thanks,
Joyce
|
| 2312.11 | 1 month | SCAACT::RESENDE | Subvert the dominant paradigm. | Thu Apr 01 1993 19:21 | 5 |
| re: .10
> What is the official transfer date from AMEX to Thomas Cook?
I believe it's around May 1st.
|