| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2165.1 | Job codes are merging... | GUIDUK::FARLEE | Insufficient Virtual...um...er... | Fri Oct 16 1992 16:52 | 5 |
| I was informed today, officially, that EIS job codes are being
merged with Customer Services job codes, effective between now and December 16.
(See 2159.22 for details)
Kevin
|
| 2165.2 | New Organization announced | SALISH::CHASEBR | Brenda Chase @SEO | Fri Oct 16 1992 20:51 | 8 |
|
I received a mail message today stating a new
US Professional Services/SI Organization
It looked like everything in Digital Services except HPS and SPS.
Looks like the split is really happening...
|
| 2165.3 | translations for the acronyimically challenged, please | DUGROS::ROSS | Will do RALLY for food | Sat Oct 17 1992 00:33 | 5 |
| > It looked like everything in Digital Services except HPS and SPS.
HPS = ???
SPS = ???
|
| 2165.4 | .3: HPS=H/W Product Services, SPS=S/W Prod. Svcs. | SWAM2::MCCARTHY_LA | Services Reorg, Year 6 | Sat Oct 17 1992 00:44 | 0 |
| 2165.5 | Split what ? | MRKTNG::UTRTSC::SCHOLLAERT | Alfa ready | Sat Oct 17 1992 10:47 | 18 |
| re .2
> US Professional Services/SI Organization
> It looked like everything in Digital Services except HPS and SPS.
Sounds familiar.
In Holland they announced the ESU (Entrepenurial Support Unit).
No HPS / SPS in it. But part of Digital Services.
> Looks like the split is really happening...
Has there been any integration on workers level ?? All I have
seen the last five years is change of management structures.
Jan
|
| 2165.6 | Integrate at IC level = Yes, mostly | MAIL::LANGSTON | Doing my bit to help - VAXnotes at night | Fri Oct 23 1992 02:45 | 14 |
| I had the pleasure of managing a 'mixed' EIS and sales support unit
from 1990-1991. Everyone was 52xx job coded. We did a fair amount of
cross-over i.e. a resident would make sales calls and a sales support
person would do 40-80 hours of consulting.
For the last year, I've managed a 'mixed' Services unit with my old EIS
people and a group of Cust. Service engineers. We are differently job
coded now, 24xx and 52xx. We have made progress at integrating
ourselves and acting as one organization. It has been especially
helpful that one of my residents crosses over to help solve LORs
(problems which have become Local Office Referred). And several of my
engineers are mastering software skills, especially ULTRIX and DOS.
Its not a complete integration, but it is happening and it has merit.
|
| 2165.7 | Perhaps better than... | BEAGLE::BREICHNER | | Fri Oct 30 1992 10:57 | 10 |
| In VBO (Europe) I have (soon "have had") the pleasure to manage
a Customer Support unit which became integrated into a larger
EIS (ACT) group about a year ago.
There were great plans to "jointly conduct new businesses" whilst
continuing "classic support"....
result: unit downsized (from 26 to 10)
continuing "classic support" only, till lights out in 5 months.
/fred
|