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Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

1891.0. "1-800-DIGITAL" by DIODE::CROWELL (Jon Crowell) Sat May 09 1992 09:27

    
    1-800-DIGITAL is advertised all over as a way to reach
    DEC.  I called that number to see how we present ourselfs.
    I expected to hear a friendly HUMAN voice.  I though that
    front end would be a well trained person that could
    point a customer in the right direction.
    
    It is some automated voice system.  The messages didn't
    sound friendly or sound like they would tell me how to
    proceed.  I thought I got a wrong number.
    
    Who is at the other end of this number?  Is it ment to
    be a general access point to digital like we say?
    Is this the normal way this line works?

T.R Title User Personal
Name Date Lines

1891.1 it gets you DECdirect, not Ken Olsen SIMON::SZETO Simon Szeto, International Sys. Eng. Sat May 09 1992 23:02 11

T.R	Title	User	Personal Name	Date	Lines
1891.1	it gets you DECdirect, not Ken Olsen	SIMON::SZETO	Simon Szeto, International Sys. Eng.	`Sat May 09 1992 23:02`	11
	> 1-800-DIGITAL is advertised all over as a way to reach > DEC. I called that number to see how we present ourselfs. > Who is at the other end of this number? Is it ment to > be a general access point to digital like we say? Really? I know you can order stuff by calling that number. Where does it give the impression that this is a general access point to Digital? --Simon
1891.2	also discussed in topic 1718	SIMON::SZETO	Simon Szeto, International Sys. Eng.	`Sat May 09 1992 23:31`	0

>    1-800-DIGITAL is advertised all over as a way to reach
>    DEC.  I called that number to see how we present ourselfs.
    
>    Who is at the other end of this number?  Is it ment to
>    be a general access point to digital like we say?
    
    Really?  I know you can order stuff by calling that number. Where does
    it give the impression that this is a general access point to Digital?
    
    --Simon

1891.2 also discussed in topic 1718 SIMON::SZETO Simon Szeto, International Sys. Eng. Sat May 09 1992 23:31 0