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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

1517.0. "This Software Phones Home." by MURPHY::PAPPALARDO (A Pure Hunter) Wed Jul 03 1991 14:13

    
    Bull HN Information Systems Inc.'s computers are programmed with
    service in mind, through a built-in early warning system.
    
    Their computers now "phone home" to say something is wrong. The
    software calls back to the plant so service engineers can go out and
    see what is wrong.
    
    Do we (Digital) have anything like this today?
    
    
    Rick
T.RTitleUserPersonal
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1517.1yupSWAM2::LEEDS_ARWed Jul 03 1991 14:421
DECAlert, VAXSIM Plus, and other tools address this type of support.
1517.2Even PCs could provide this functionNEWVAX::PAVLICEKZot, the Ethical HackerWed Jul 03 1991 16:0713
    And for general interest, Radio Shlock (oops, that's "Shack"...  8^) used
    to sell a unit for $100 or so (in the US) that would phone up to three
    phone numbers with a prerecorded message if the computer room
    temperature rose too high.  It supposedly had an external input of some
    sort as well, so you could have something else trigger it (like a
    water sensor, or perhaps a computer providing a simple sensor-like
    action).
    
    So, even a PC could call home for $100 and a little wiring work. 
    (Don't know if RS still sells the unit; I wish I had money for such
    toys  8^).
    
    -- Russ
1517.3BRULE::MICKOLIf you think of losing, you've lostWed Jul 03 1991 16:3510
Re .0: Yes, we have/had a MicroVAX-based product that did the same thing. We 
had one at our customer's site for a pilot. I understand that the product as 
it existed is being integrated into some other Customer Services offering.

My customer, Xerox, also has copiers that call a central VAXcluster with usage 
and maintenance info.

Regards,

Jim
1517.4Had it for a whileREDBRD::BROCKUSI'm the NRA.Wed Jul 03 1991 18:061
We have an ASSET named DCM (Data Center Monitor) as well.
1517.5I remember...TPSYS::SOBECKYStill searchin' for the savant..Wed Jul 03 1991 18:187
    
    
    	re  .3
    
    	You're probably referring to the ill-fated Site Service Processor
    	(SSP) that went by the wayside...good idea, don't know why it
    	didn't fly..
1517.6don,t be fooled !COGITO::LANKIEWICZWed Jul 03 1991 21:478
    
  Re .0 ,03   Its not magic ! software of that type is pretty complicated 
    
  
                                                                 Jay L.
    
    
    
1517.7Available via VAXsim/SDD!MRCSSE::BUCKLEYIncreasing Energy Brings SuccessSun Jul 07 1991 18:317
DIGITAL Advanced Electronic Services (AES) will be available for VAX 9000 and
VAXft series platforms in Q1. It currently is available  in  Europe.  Contact
Kathy Larsen (ASDS::LARSEN) the System Initiated Call Logging Program Manager
for details.

Mike Buckley
VSS/CSSE Advanced Electronic Tools.
1517.8SMOOT::ROTHFrom little acorns mighty oaks grow.Mon Jul 08 1991 03:1510
Re: DECalert, sophisticated software

DECalert is no inexpensive phone dialer software- it is designed for
monitoring multiple systems, decnet nodes, etc. It is a modified
version of some internally written packages (DIANA, LANmaster) now being
sold to customers.

Not a merely a few $K in price either.

Lee
1517.9Just for a laugh...PIPPER::LEBLANCRRuth E. LeBlanc, Pipper::LeBlancRWed Jul 10 1991 13:3215
    Just for a laugh:
    
    A friend of a friend (system support person) was standing next to a
    DECtalk terminal, and was alerted to someone/something saying, "Nine!",
    "Nine!".  He turned around in surprise and found the terminal talking
    to him.  I guess it comes up with error messages in numbers, and its
    particular error was 9.
    
    The funny part came when he got home.  The terminal had called and left
    several dozen messages on the phone answering machine:  "Nine!"  buzz 
    "Nine!" buzz...
    
    :-)  I thought it was funny, anyway.
    
    
1517.10I want it tooHGOVC::ERIKSONCHANGone with the WindThu Jul 11 1991 01:445
    I think the service is very good.  Actually, it is one of my wish list
    item to improve my sweet home.
    
    Erikson
    
1517.11Cute story, but...RANGER::MINOWThe best lack all conviction, while the worstThu Jul 18 1991 22:095
If it says "nine," it's because something sent a '9' or "nine" or somesuch
to its input port (or there's noise on the port, or it's busted in some
bizarre fashion).  There are no "error messages."

Martin. (I wrote significant chunks of DECtalk.)