T.R | Title | User | Personal Name | Date | Lines |
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1425.1 | managers galore | CSC32::K_BOUCHARD | Ken Bouchard CXO3-2 | Mon Apr 08 1991 19:31 | 8 |
| A long time ago,the rule was that you could not be called 'manager'
unless you had a certain number of people working for you,otherwise you
were called 'supervisor' (and even then,unless you had x number of
employees reporting to you,you didn't even get *that* title) Now,that
rule has gone the way of the high-button shoe for we have managers who
have absolutely nobody beneath them but a secretary.
Ken
|
1425.2 | ;^) a Freudian slip? ;^) | FSTTOO::BEAN | Attila the Hun was a LIBERAL! | Tue Apr 09 1991 13:20 | 9 |
|
re: -1
>we have managers who
> have absolutely nobody beneath them but a secretary.
tony (please notice the smiley!)
8*)
|
1425.3 | How many (Xx) does it take to _____________________ | GENRAL::SHERWOOD | YEA! ** CAMPING SEASON IS HERE!!** | Wed Apr 10 1991 14:25 | 4 |
| Heard on the "grapevine" that after the latest round of promotions-- DEC
now has 73 Vice Presidents.... Interestingly Lockheed (mfg of Stealth
Technology) has 1 VP..... <DICK>
|
1425.4 | The WONDER of it all..... | CSG002::MILLER | Custer had it coming | Wed Apr 10 1991 16:56 | 9 |
| > Heard on the "grapevine" that after the latest round of promotions-- DEC
> now has 73 Vice Presidents.... Interestingly Lockheed (mfg of Stealth
I wonder......does anyone know how many Consulting Engineers we have?
just-sittin-here-wonderin-up-a-storm
=-=-=-=-=-=-=g=-=-=-=-=-=-=
|
1425.5 | Is 1 enough...3 to many? | GLDOA::MCMULLEN | | Wed Apr 10 1991 17:44 | 14 |
| re: .3
> .... Interestingly Lockheed (mfg of Stealth) .... 1VP?
Caution - that statement sounds like it may be "out of context".
I strongly suspect Lockheed has a number of "VP's", it is a sizeable
company. The particular group/division responsible for the U2, SR71,
and Stealth "thingies" is known as "the Skunk Works". It is quite
possible that division has only 1 VP.
Just MHO
j.
|
1425.6 | true | CSC32::K_BOUCHARD | Ken Bouchard CXO3-2 | Wed Apr 10 1991 18:14 | 4 |
| recently,on CNN business news,it was reported that Lockheed *does* have
only one VP company wide.
Ken
|
1425.7 | 400+ | XANADU::FLEISCHER | without vision the people perish (381-0899 ZKO3-2/T63) | Wed Apr 10 1991 18:19 | 8 |
| re Note 1425.4 by CSG002::MILLER:
> I wonder......does anyone know how many Consulting Engineers we have?
I believe that it's somewhat over 400 (Consulting and
higher).
Bob
|
1425.8 | <<<<<<<<<<<<<<1>>>>>>>>>>>>>> | GENRAL::SHERWOOD | YEA! ** CAMPING SEASON IS HERE!!** | Wed Apr 10 1991 18:19 | 2 |
| ..it was also on 20/20-- only 1 VP--- many quality managers etc. BUT
only 1 VP <DICK>
|
1425.9 | | KYOA::MIANO | John - NY Retail Banking Resource Cntr | Wed Apr 10 1991 19:13 | 10 |
| It is only fair to point out that in large companies it is common to have
a heirarchy like:
Senior V.P.
V.P
Director
Manager
In Digital we are missing the Director level so they've either got to
be managers or VPs.
|
1425.10 | | BLUMON::QUODLING | Who's the nut in the bag,dad? | Wed Apr 10 1991 23:41 | 6 |
| We don't always miss the Director level. Every member of the SPRMC (south
pacific region Management Committee) is titled Director... I daresay there are
many others spread throughout the corporation.
q
|
1425.11 | Medicine affecting whole body? | TRUCKS::WINWOOD | Wondrin' where the lions are | Thu Apr 11 1991 08:46 | 7 |
| Re:3
If there are only 73 VP's now, then the downsizing is operating
throughout the tree. When I joined the company in '87 I was
told there were over 90!
Calvin
|
1425.12 | | COOKIE::LENNARD | | Thu Apr 11 1991 11:13 | 10 |
| I wonder if whatever the number is included our many kinda-VP's.
You know, the sales and services types who were "brevetted" as
VP's so that they could impress our customers on visits, etc. I
believe these guys are not Corporate "officers"...but may be
wrong. I'm talking about folks like Harry Eisengrein in Atlanta.
In companies like Lockheed which are heavily "divisionalized", you
may find few VP's, but don't forget that each division has a
PRESIDENT. I know when I worked for Aerojet General, there were
very few VP's, but each of the 20!!! divisions had it's own prez.
|
1425.13 | 32 = 1? | CTOAVX::OAKES | Its DEJA VU all over again | Thu Apr 11 1991 11:56 | 11 |
|
RE: .6 and .8,
I too saw the programs that indicated only one V-P at Lockheed. I
looked them up on Standard and Poors, information which is public
and there are 32 individuals listed with the rank of Vice-President!
Everything from Missiles and Space Division to Human Resources. Two were
listed as Executive Vice-Presidents. Hey CNN and 20/20, What gives??
KO
|
1425.14 | VPs, VPs, VPs | GVA02::HAKANSSON | Rock the boat... | Fri Apr 12 1991 10:53 | 29 |
| Here are the VPs I can find:
Jack Smith Win Hindle Jim Osterhoff
John Sims Marty Hoffman Bill Strecker
Bill Demmer Dom LaCava David Stone
Grant Saviers P-C Falotti Don Zereski
Dick Poulsen Russ Gullotti Bob Palmer
Bill Hanson Peter Smith Bill Johnson
Bruce Ryan Dick Farrahar Frank McCabe
Bill Heffner Jim Cudmore Henry Crouse
Don Busiek Dave Grainger Bob Glorioso
Dan Infante George Chamberlain Pat Cataldo
Bill Steul Claude Thomas Bob Farquhar
Dave Copeland Robert Horne Eli Lipcon
Harvey Weiss Ernst Wellhoener Gary Eichhorn
Henry Ancona Bob Hughes Ray Wood
Dick Doerr Gerald Bryant Frank Bowden
Al Hall Rose Ann Giordano Ron Hevey
Bob Long Harry Eisengren Ron Eisenauer
Alan Croll ` Jay Atlas Carol Bayley
Bob Burke Malcolm Jones Al Pink
Bob Russell Sergio Giacoletto Dick Esten
Wolfgang Jaeger John Alexanderson David Barlow
Geoff Shingles Michel Ferreboeuf Alberto Fresco
I am sad to say that I think I have missed a few...
P-A
|
1425.15 | ...and more VPs | BSS::D_BANKS | David Banks -- N�ION | Fri Apr 12 1991 11:45 | 10 |
| Re: <<< Note 1425.14 by GVA02::HAKANSSON "Rock the boat..." >>>
> Here are the VPs I can find:
> I am sad to say that I think I have missed a few...
Charlotte Frederick and Charlie Christ, both recent promotions, are missing
from your list...
- David
|
1425.16 | FYI | TOEJAM::SPRING | Crimped 7-Jun-1991 | Fri Apr 12 1991 12:01 | 11 |
|
From their 1990 annual report - GM's org chart is
CEO
President
Vice Chairman - 2
Executive VP - 3
VP/Group exec - 7
VP (plain) - 36
Total number of employes = 761,400
|
1425.17 | Do YOU qualify? | LOWELL::KLEIN | | Fri Apr 12 1991 12:09 | 21 |
| Interesting statistics on the distribution of first letter of first names
of our VPs:
A: XXXX B: XXXXXXXXXXXXXX
C: XX D: XXXXXXXXXXXX
E: XX F: XX
G: XXXXX H: XXXX
I: J: XXXXXX
K: L:
M: XXX N:
O: P: XXX
Q: R: XXXXXX
S: X T
U; V:
W: XX X:
Y: Z:
If your first name doesn't start with a "B" or "D", forget it.
Where's EEO when we really need it? [just joking]
-steve-
|
1425.18 | | COOKIE::LENNARD | | Fri Apr 12 1991 12:10 | 1 |
| ...and Sharon Keillor......scary numbers.
|
1425.19 | One more for the list | AKOCOA::CORMIER | Lost is a place, too. | Fri Apr 12 1991 12:24 | 6 |
| Another one missing....
............Ilene Jacobs, VP - Treasury
-- Linda
|
1425.20 | some sort of benchmark | MEMIT::HAMER | don't confuse supply with demand | Fri Apr 12 1991 12:39 | 11 |
| From The New Yorker (2/23/91):
"Nucor is said to have the smallest corporate headquarters of any
Fortune 500 company. Nucor does business out of a fourth-floor suite
the size of a group dental practice. At the time I first visited the
headquarters, in March of 1988, Nucor owned twenty-two manufacturing
plants, flung all over the United States. The plants made steel and
steel products. There were a total of seventeen employees at Nucor's
headquarters, including secretaries and the chairman and chief
executive officer, F. Kenneth Iverson. That is, Nucor had a grand total
of 0.8 corporate staff members per factory."
|
1425.21 | This could go on forever | KYOA::MIANO | John - NY Retail Banking Resource Cntr | Fri Apr 12 1991 12:44 | 5 |
| RE: .19
> Another one missing....
Norm Goldberg
|
1425.22 | | BTOVT::AICHER_M | | Fri Apr 12 1991 13:00 | 1 |
| Lou Gaviglia - North American Mfg.
|
1425.23 | | GENRAL::SHERWOOD | YEA! ** CAMPING SEASON IS HERE!!** | Fri Apr 12 1991 13:36 | 1 |
| Mick Prokopis promoted within the last two weeks reports to KO
|
1425.24 | Perq: unlimited Post-Its | NOTIME::SACKS | Gerald Sacks ZKO2-3/N30 DTN:381-2085 | Fri Apr 12 1991 14:30 | 8 |
| I think the number of VPs is a totally bogus issue. Lockheed may or may
not have only one VP, Chase Manhattan undoubtedly has many hundreds, but
*SO WHAT*?
What does VP-ness at DEC mean? I obviously doesn't mean you report straight
to KO. Aren't there some VPs three levels beneath him? The only thing I
can figure out is that they're allowed to sign off on some things that
non-VPs can't.
|
1425.25 | What North American Manufacturing?? | COOKIE::LENNARD | | Fri Apr 12 1991 14:57 | 8 |
| re .22 .....well, we don't have to worry about Old Lou G. At the rate
we're closing plants, he'll be out of a job by next year.
Re the levels of VP's .... I saw one break-out in another note that
slowed FOUR!!! levels of VP just within the Storage Systems world.
Now, that is ridiculous.
...but, on the other hand, maybe my chances are improving after all.
|
1425.26 | Crosstalk from another topic | DDIF::RALTO | Jethro in Wonderland | Mon Apr 15 1991 13:58 | 17 |
| For our next round of twenty or so new VP's, we should be obligated
to recruit from Mexico or Hong Kong. I hear that we can get them
for around $30 a week...
After all, Digital's first duty is to be competitive and stay
in business. And our VP's have simply priced themselves out
of the marketplace. We're dealing with a truly international
economy in these times, so we have to keep an open mind about
such things.
Of course, we could be generous and allow some of the current
set of upper management to transfer to those locations, and take
a salary cut to bring them to the local exploitation level. After
all, in this way they could be thankful that they still have a job
with Digital Equipment Corporation.
Chris
|
1425.27 | bad joke | I18N::SZETO | Simon Szeto, ISEDA/US at ZKO | Mon Apr 15 1991 18:41 | 15 |
| re .26:
> For our next round of twenty or so new VP's, we should be obligated
> to recruit from Mexico or Hong Kong. I hear that we can get them
> for around $30 a week...
I don't know about Mexico, but that's clearly false for Hong Kong.
In any case, our employees in both countries don't appreciate that
comment, even if you were to put a smiley face after your statement.
The compensation for middle to upper management in Hong Kong is in
general competitive with, maybe even exceeds, the comparable positions
in the US. I wouldn't mind being paid Hong Kong scale for my level.
--Simon
|
1425.28 | Sarcasm to make a point, not a joke | DDIF::RALTO | Jethro in Wonderland | Tue Apr 16 1991 13:07 | 29 |
| re: .27
>> I don't know about Mexico, but that's clearly false for Hong Kong.
>> In any case, our employees in both countries don't appreciate that
>> comment, even if you were to put a smiley face after your statement.
Our employees in the U.S.A. don't "appreciate" losing their jobs
to would-be employees in other countries (who most likely haven't
even been hired yet), simply because the employees in those countries
will accept a substantially lower wage.
But that wasn't the point of my .26, and neither was humor. The point
is that it's fine and dandy when the troops on the lines in Burlington
and Enfield and the other plants lose their jobs to Mexico and Hong
Kong for financial breaks to the company, but why isn't the same true
for the cushy higher-level jobs as well? If it's cheaper to build
the stuff there, why isn't it cheaper to move the whole kit-and-kaboodle
as well, including management, marketing, support, etc., and at all
levels right on up to VP?
A previous noter had it right on when he/she said something similar
to "someday the whole company will be a bunch of bean-counters and
VP's, with everything else farmed out". It's easy to remain silent
now, but I'm reminded of the old story where one group after another
is done away with until "then they came for me, and there was no one
left to speak up".
Chris
|
1425.29 | no, I didn't take it as humor either | I18N::SZETO | Simon Szeto, ISEDA/US at ZKO | Thu Apr 18 1991 00:01 | 33 |
| re .28: Sarcasm to make a point, not a joke
Actually I was trying to be nice, because in reality I took umbrage at
what I (mistakenly) perceived as an undertone of condescension. Not
being a regular reader of this conference, I missed your allusion to
the "tax haven" topic which I didn't read (and still haven't read in
its entirety).
No, we employees in the US don't appreciate losing our jobs to
countries with lower wage scales, and one of these days Spit Brook may
have to learn to fear the software factories. But I still resent the
viewpoint, understandable though it be, that cheap labor overseas is
the result of exploitation, as implied by the statement "the employees
in those countries will accept a substantially lower wage." Standards
of living are different. It's not a matter of "accepting" a lower
wage; wages just are lower, on the average.
Companies will seek lower costs in pursuit of higher profits. That
Digital follows the laws of economics, and takes jobs away from the US
to give to other countries, is no reason to cast aspersions on citizens
of other countries, many of whom read this file even if they don't
write. (I know that was neither your point nor your intent.)
You asked: Why don't we move whole operations off-shore? It may come
to that. We did that with terminals, for example. What we can't move
easily if at all is the Services part of the company, at least not as
long as human contact is required.
Why can't we move the VPs to other countries? I dunno. Maybe we don't
need so many VPs ... (but isn't there already a topic on that?)
--Simon
|
1425.30 | Wake up and stop wishing! | SQM::MACDONALD | | Thu Apr 18 1991 10:06 | 56 |
|
Re: the last few
Actually it's not the state of the company that is causing most
of the problem. It's the state of the world.
This provincial mindset of US vs Japan, or Korea, or Mexico or
wherever else is going to do us in if we don't wake up and smell
the coffee. Immediately after WWII, the US economy WAS the
world economy for all intents and purposes. There was NO
significant industrial capacity outside of the US and Canada. It
had all been blown up. We could sell *anything* without regard to
quality because we were just about the only country that *had*
anything to sell. Based on that and the consumption of a large
percentage of the rest of the world's natural resources needed to
feed that industrial capacity, we built a standard of living well
above the standard of the rest of the world.
Over the last 46 years since WWII ended, the rest of the world has
been catching up. First Europe, then Japan and Taiwan, now Korea,
and China, and India and ... Whether any of us want to admit it
or not, part of our standard of living was contributed to by their
lack of it. What do you think OPEC was all about anyway?
The living standard is going to equal out. OURS WILL DROP AND
THEIRS WILL COME UP. There was a comment earlier about how much
"I've worked for" and not wanting to give it up. Well much of that
had *nothing* to do with what work you did. It had to do with living
in a country that had a *big* advantage over all the others. I would
like to see the results of all *your* hard work if you'd been born
to a poor family in Bombay or Rio de Janeiro.
The other countries some of you are resenting so much are working their
butts off to improve their lives. They're not asking for handouts.
They're working for it. Frankly they are far from stupid. They quickly
caught on that if they wanted a significantly improved standard of
living then they were going to have to build an economy to sell
products to the rest of the world and they are doing it.
So what's my point? It's simple. It is now a world economy. It
is spread out over continents not just the USA. Neither Digital nor
the US government can do squat about that. While you waste your
energy fussing and complaining about these issues, workers in Japan,
Korea, China, India ... are working at figuring out how to sell
new products and attract new customers because they learned long
ago, the hard way, that fussing doesn't put food on the table.
Digital has to learn to compete and to play by the rules of a world
economy that is dictating the rules. None of us have to like it,
but we have to figure out how to survive under those rules.
Stop fussing and start helping figure out how.
Steve
|
1425.31 | Amen. | FUNYET::ANDERSON | Sliding down the razor blade of life | Thu Apr 18 1991 11:21 | 0 |
1425.32 | Wrong target... | DDIF::RALTO | Jethro in Wonderland | Thu Apr 18 1991 13:24 | 91 |
| re: .29
Sarcasm typically misses its target and/or backfires in NOTES,
so I should probably try to be more straightforward here, since
there's still a misunderstanding here. You're right, I was making
some assumptions regarding the contents of other notes in the
conference (which is where much of the background for my original
note came from), but that's not the whole story.
I'm not blaming or insulting or casting aspersions on those folks
in other countries who are trying to live their lives and provide
for themselves and their families. Far from it; a couple of
generations ago, my ancestors were doing the same thing, and their
hard work and courage are completely responsible for any "success"
I might enjoy today.
I *am* casting aspersions on American management who I feel are taking
advantage of the living conditions and lifestyles in other nations,
to offer those people less money for the identical job as they would
be paying in the U.S., with the ultimate goal of lining their
pockets even thicker and fattening their ranks. I call this
exploitation of these people because the executives are knowingly
and greedily taking advantage of these people in this manner.
I'm *not* blaming the troops in the other countries for this;
they're just trying to make a life, as I said. I do blame the
"movers and shakers" for shamelessly taking advantage of the
current unequal distribution of wealth in the world today, to
make sure that they get even more of it, and all the while
their own cushy little jobs are in no jeopardy at all.
The statement "the employees in those countries will accept a
substantially lower wage" wasn't a slam at them, it was verbal
shorthand for stating that the salary they'll be offered, even
though it's lower than the U.S. salary for the equivalent job,
is acceptable because it's the prevailing wage in that region
for the prevailing standard of living. It wasn't a reflection
of their values or their judgment. For that matter, they're
probably no more aware or concerned of this than I am of the
fact that someone in another group or company is probably earning
more than me for doing my same job. The point is, who's the
real beneficiary of all this (i.e., the upper-level types making
these decisions whose own jobs aren't threatened), and what's
their motivation and long-term agenda?
That was the point. No offense to the workers in other countries
was intended or implied. Major offense to upper management types
*was* both intended and implied! It's certainly not limited to Digital
management, for that matter, or high-tech. It's gotten so rampant
that it threatens the U.S. economy, both short and long term.
A lot of all this depends on where each individual likes to draw
their own provincial boundaries. Some of us see themselves as
"citizens of the Earth", and as such all of this becomes trivial,
because in the end, entropy will win out and we'll all be the same.
Others are more nationalistic (especially around this time of year
when we send our tax forms not to the U.N., but to the U.S. Infernal
Revenue Servits), and see this sort of thing as yet another hit
to a U.S. which has been heading ever-more-rapidly down the commode
for the last couple of decades. And still others get really ripped
when their town loses a few jobs to the neighboring town, even within
the same company.
So ultimately, you were right in that there was an undertone of
condescension in my original note, but it was directed at those
who are exploiting the situation on this end, not at the troops
in other countries. Even *I'm* not paranoid enough to think that
folks are sitting around in other countries figuring out how to
take jobs away from America.
BTW, one of the job areas that I forgot to mention as being the next
to "go" was engineering; I guess I just couldn't bring myself to
think of it. Your mentioning of Spit Brook having to fear the
software factories reminded me. I fully expect this to happen
before the mid-90's. I can't help but wonder what happens when
it gets to the point that we don't produce anything anymore? After
all, we can't *all* flip burgers!
Many are saying that all of this is for the good of Digital. But
then, what is Digital? I'm thinking more now of products being
engineered and manufactured by other companies, rather than "merely"
shifted around internally from one country to another. What is
Digital, if the Ultimate Digital of, say, the late 90's neither
designs nor manufactures "its" equipment (and after all, isn't
"equipment" our middle name)? Is this Ultimate Digital, in whose
behalf all of these recent moves and policies have been exercised,
a very large middleman with a few hundred rich VP's and a handful
of lower-level people glueing on nameplates and counting money?
Is this supposed to be a noble thing, a goal of which to be proud,
an objective toward which we should double and re-double our efforts?
Chris
|
1425.33 | You ain't seen nothin' yet | COOKIE::LENNARD | Rush Limbaugh, I Luv Ya Guy | Thu Apr 18 1991 13:57 | 13 |
| re .30 ... Steve you put forth a very convincing argument. I like it!
I do, however, still have a major problem with management which takes
advantage of low-wage countries not to survive, but to continue high
levels of profitability. I don't want my job sacrificed for higher
margins... or to make some VP's stock option better.
I think hardware engineering and manufacturing in DEC is dead meat NOW.
It just hasn't really started to smell bad yet. Software engineering
is next, and the real impact is coming in 3-5 years when the distributed
computing, multi-vendor, platform-independent brave new world is a
reality. We're going to see high quality, bug free, innovative
products brought to market for 100 bucks, and we're not gonna know what
hit us! I just hope somebody still knows where the keys to ZKO are.
|
1425.34 | who is part of the dream and who is not | SAHQ::CARNELLD | DTN 385-2901 David Carnell @ALF | Thu Apr 18 1991 14:34 | 17 |
| <<< Note 1425.32 by DDIF::RALTO "Jethro in Wonderland" >>>
>><< Is this Ultimate Digital, in whose behalf all of these recent
moves and policies have been exercised, a very large middleman with a
few hundred rich VP's and a handful of lower-level people glueing on
nameplates and counting money? Is this supposed to be a noble thing, a
goal of which to be proud, an objective toward which we should double
and re-double our efforts?<<
Is not the reality of this world such that many people who are
motivated to "get into business" and "to run and manage" a business are
doing so typically to get rich? Will not acting nobly and "doing the
right thing" impair getting and staying rich?
Everything you ever needed to know about surviving in life you learned
in kindergarten -- remember musical chairs? We are what we are taught.
|
1425.35 | | PFSVAX::MATSCHERZ | | Fri Apr 26 1991 00:35 | 12 |
| re .33
You're right about the cost of the software stuff. I was just at one of
those typical dec customers today. They are getting rid of their ole
11750 and getting a "hot" Unix box to replace it. The cust said that
they can get database software REALLY cheap for it. This cust is also
the type who buys all kinds of foreign (cheap) gear and sticks it all
over their machine. And then asks us to service it all!
One things for sure. We can't cut out all the workers and still keep
them vp's around.
Steve M....
|
1425.36 | I'm tired of hearing this story | FUNYET::ANDERSON | Sliding down the razor blade of life | Fri Apr 26 1991 10:41 | 8 |
| I hope the customer who traded in their VAX 11/750 for a UNIX machine was
well-informed by their Digital sales rep about our current and future VMS and
ULTRIX plans. Converting from VMS to U*IX should be done if it's in the best
long-term interest of the customer, *not* because it's the "thing to do".
Let's sell the customer what they really need.
Paul
|
1425.37 | A$K | WHOS01::BOWERS | Dave Bowers @WHO | Fri Apr 26 1991 10:56 | 7 |
| re .35;
The customer doesn't ASK us to service his hardware, he PAYS us to do
it. The sort of mixed hardware environment you describe is the way
things are likely to be from here on in. If we want to stay in the
hardware service business, we need to be able to service this sort of
system at a competitive price. There are others out there who will.
|
1425.38 | let's keep doing it | SAUTER::SAUTER | John Sauter | Fri Apr 26 1991 14:47 | 5 |
| re: .35, .37
More than that, we sould be willing to continue collecting service
revenue from this customer even though he no longer has an 11/750.
John Sauter
|
1425.39 | | PFSVAX::MATSCHERZ | | Fri Apr 26 1991 18:08 | 14 |
| re.-2
They do ask, and probably will continue to ask. But, we shouldn't just
take anything, should we? Is it always smart business practice to
service anything anyone wants us to?
Also the customer WAS with CDC as a service vendor. He found and told
us that we, as a vendor were better equipped to handle ALL of the
equipment he had. We actually stock parts!
If I were a third party I would surely be willing to take anything
under contract, as long as it didn't need to be fixed with asap parts!
But as this cust. found out those promises are not always kept.
Steve m...
|
1425.40 | I'm tired of hearing this story too. | HGOVC::JOELBERMAN | | Fri Apr 26 1991 22:59 | 46 |
| re .36
`Selling the customer what they really need.' comes across like
arrogance. It is better to sell the customer what she or he wants or says
she or he wants. I admit that it gets touchy when it is real clear
that the customer is confused and is asking for something that doesn't
solve the problem.
It is very important to let all of our customers know our OPEN VMS
plans, but there is nothing wrong with selling our RISC boxes either.
`Never let a VMS customer buy someone elses UNIX boxes' is a good way to
look at it. If the customer is on VMS and wants to switch to UNIX and
I try to force VMS, she or he will call SUN or HP or UNISYS and they
will gladly sell UNIX. If they are unhappy with VMS I can usually fix
the problem (even price), but if they feel a strong attraction to UNIX
and are poorly informed about it, anything we say has the potential to
come across as arrogant (we know better), defensive (we want to lock
you in), or just plain stupid.
And if the HP salesrep was already there, what do you think he said.
Perhaps something like, ``When you talk to Digital they will try to
convince you that UNIX is no good. That is cause they want you to stay
on VMS. And Digital's UNIX is not very good so they don't want you to
buy that and throw it out later. And besides the DEC rep doesn't even
know what UNIX is.'' And then the DEC rep comes out and basically
tells the customer that he (the customer) doesn't know what he is
talking about and really will be sorry if he moves off of VMS. And
when the customer starts asking about our ULTRIX, he finds the rep is
poorly informed, and all of that gives the HP rep credibility.
`If the customer asks you to build a church, don't try to change his
religion.'
We need to be proactive with our VMS base and let them know about
OPEN VMS, the new pricing, the future of the hardware p/p. For new
accounts we need to listen carefully and propose the best solution,
often
based on applications. I have no doubt that VMS will be around for a
long time and that it's growth rate will improve, but DEC's UNIX
products need to grow at a much faster rate. And above all, whenever
you are with a customer *LISTEN*.
joel
|
1425.41 | | PFSVAX::MATSCHERZ | | Mon Apr 29 1991 10:12 | 8 |
| But, what if the customer is talking with a VAR is he going to get
better informed than if he was talking with a dec rep?
I doubt it. And most of the smaller systems customers are talking with
these people. Is this part of the problem?
I wonder if the NEW Unix/vms box is going to be marketed by those
same people!
steve M..
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1425.42 | hot box & low cost rdbms | MRKTNG::SILVERBERG | Mark Silverberg DTN 264-2269 TTB1-5/B3 | Tue Apr 30 1991 08:55 | 9 |
| re .35
If the customer is looking at a UNIX hot box with a low cost database,
make sure they consider the DS5000 with ULTRIX/SQL. The 5000 is a very
good performer & the RDBMS comes packaged at no extra charge with
the ULTRIX operating system.
Mark
|