Conference 7.286::digital

    
    	If the Equipment is on Maint Contract, or Installed by Customer
    
    	Services, then they should have the details in things like
    	Site Management Guides.
    
    	Failing that, whichever Plant Shipped the Stuff would have it
	on the Shipping Details if you can track the DEC order Number used.

    	If it is things like Module Boards, then Digital generally does
    	not use Serial numbers, much to the disgust of the Military
	Customers.

    	"Hope you find what you are looking for"

    	Think it is a song title?
    
    	Regds,

    Brings back memories of my days in shipping!
    
    The majority if not all shipments processed via the POM process (point
    of manufacture) are entered into a common order processing system,
    System T.
    
    When a shipment goes out the door, System T is updated at the DEC
    number level with serial numbers for all systems and options. Again,
    this applies for systems and options, accessories or supplies ordered
    through Dec-Direct may have a different order processing system.
    
    What I recommend is for you to ask your local shipping personnel if
    they use System T. If they do, they should be able to help you perform 
    inquiries into it by DEC number. 
    
    As an aside, your node name looks like a node in Westminster. POM
    Consolidation, last I knew resided in Westminster.
    
    hth,
    
    Kevin
    

    Re .2
    
    	Yes I'm In Westminster and Yes I have chech System T, but no luck
    	because	they didn't ship from this building.

    More specifically, the "central library" you asked for is only
    a short walk away!  Data Warehouse would give you what you need.
    For specific names of folks VERY close to this information (they
    helped design it) - and right there in Westminster - give 
    me a call.
    
    DTN 291-8038

Would it not also be possible to do a lookup on the corporate order base?
It is possible to track orders using a customer code.  This would give
you a list of all orders that customer has placed.  Pulling a copy of
those orders might give you the information you seek.

You area business manager might be able to help with this.  Charlie Arlington
is listed as the NE area business manager.  He's at 264-8113 (@MKO).  If he
has gone on to other things, he might be able to give you the name of his
replacement.

If you run into stone walls, call me and I'll see if I can do more research.

Betty

    -1  Pulling a copy of the order won't help to find serial
    numbers. I'm in CAS and have a heck of a time getting hold
    of serial numbers.

    I have pursued similar info. There are files for hardware under
    contract, software under contract and records of shipments. These
    are three seperate groups none of which have sufficient personnel
    to do custom data extracts, etc. The amount of data currently on
    line versus archived is limited. Therefore, you need to know how
    far back you need to cover and the shipped data appears to have
    every line item, sub components, documents, etc. so you can get
    a high volume of data.
    
    
    The other problem is if they can't or won't make the time to tell
    us whats in the files, you don't know what you can ask for. If you
    find a sucessful solution, please let me know as this is not my #1 priority.

If System T is missing the serial number data, the next best bet is
    to contact the manufacturing plant.  Each plant has their own
    systems, methods, and processes for tracking this sort of stuff...
    from nothing to full blown traceability.
    
    If you send me the system type via Email I can tell you exactly
    who to contact.
    Jim

Re: .1

>    	If it is things like Module Boards, then Digital generally does
>    	not use Serial numbers, much to the disgust of the Military
>	Customers.

While we may not "use" serial numbers, almost every board manufactured
since 1981 (and likely earlier - I haven't any older boards to hand) have
a bar code label with an individual serial number.

jb

    DEC has made thousands of boards without any  serial numbers at all.
    Just look at any "flip chip" and earlier module.
    
    Ken

    Are we still able to track equip by serial#'s? We are trying to assist 
    a customer in a bit of an unusual situation. If there is still anyone 
    around who can help please call me at 264-1957 or Ethel Hughey at
    264-1959.
    
    thanks,
    
    Barry 
    

    Just what do you mean track equip by serial numbers? I can find out if
    its under contract if it is within my area (NY NJ).

    If you're looking to validate ship dates, warranty info., etc., use CIC
    and it tracks by serial # providing the associated Order DEC#.  This
    works most times for orders that were shipped to end users; however, if
    it was shipped to a business partner (Distributor, VAR) it looses MOST
    of it's integrity.  I'm sure there is an Admin CCS (Com Center
    Specialist) or CSA (Customer Support Administrator) for your geography
    that would be more than willing to help.
    
    Send me E-mail off line if you think I can help any further.
    
    Toodles.....JPs