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Title: | The Digital way of working |
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Moderator: | QUARK::LIONEL ON |
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Created: | Fri Feb 14 1986 |
Last Modified: | Fri Jun 06 1997 |
Last Successful Update: | Fri Jun 06 1997 |
Number of topics: | 5321 |
Total number of notes: | 139771 |
1027.0. "OK enough, now what?" by NEWVAX::ZIMMERMANN (DCO, Washington D.C.) Mon Feb 12 1990 09:39
I've found personal interest notes files very re-assuring, and this
conference is no exception. Reassuring, in that, issues which I see
and hear about regularly, are not isolated to me, but are Corporate-
wide 'problems'. Allow me to review a few common issues, and later,
ask a potentially combustive question.
What follows are my opinions, as they relate to Corporate-wide issues,
if any issues in fact exist.
Pay, a relatively mute point of dissatisfaction, since no one is ever paid
enough. However, I do see pay, as compensation of the function
performed, and for the headaches/hassles that must put up with to
perform that function. I believe that when it might be seen as
necessary to leave DEC, while pay may be an issue, the issue is
that pay is not compensation for the b*ll (i.e., the real issues
of dissatisfaction).
Management [while I have only been with DEC 2 years, through-out my 7
years in the industry, I have continued to hear how bad DEC's
management is, again], my opinion, is that in the past, DEC was
extremely successful because of those that provided the service
and product, not management. Now, with belt tightening, management
of the Corporation is needed, but DEC doesn't have the required
experience to manage our environment. Therefore, while we service
providers and product developers continue to 'do what is right'
for the Customer (and so the Corporation as well), management is
trying to make us more productive, more profitable, at the expense
of the customer, therefore causing more work to keep the customer
happy, making us less profitable, and personally less satisfied.
Employees, seem to believe they should take advantage of the Corporation,
since they feel the Corporation is taking advantage of them (the
previous statement is my perception of the way I feel many of us
think about our fellow employees.). If these employees in fact
exist, see paragraph below. Also, it seems to me DEC has a
socialist flavor to it. Are we 'entitled' to work 'for' Digital?
It may be just semantics, but I, and I believe most of us, work
'with' Digital. This is *my* company. And as employees of Digital,
we are uniquely qualified to help Digitals/our customers.
Deadwood, some of you may know my views on deadwood already, from other
notes, but if someone is not performing, and it is their conscience
decision not to perform, then they are not needed by the Corporation.
I do not see the Corporation as needing to layoff, just yet, but we
do need to move employees who no longer have a function (i.e. COD).
Ken Olsen, I like him, I like what I read, I like the company he has
created, I like the company he runs, I like what his company
produces (i.e. all products). He commands significant respect
in this conference, within the company as a whole, and with
me personally. I almost see him viewed as our savior, as if
to say ,"if Ken knew what was happening, things would change...",
and I too believe that. Does he know?
So, as like minded employees, interested in the profitability of the
Corporation; the satisfaction of the customer; the continued development/
service of the excellent products we provide; as we see issues which concern
us, just what can/should/do we do?
Call Ken, well, if 125,000 'employees' called Ken, he might not be able to
get anything done, but he would certainly know there might be a
problem. But Ken is not inaccessible, is he? I must believe
individuals have contacted and can contact him.
Unionize, OH God, sorry, but it must be addressed. Personally, I do not
agree with the union concept. They served their purpose many
years ago, but should not be a valid alternative today. I would
like to believe someone is interested in my view, and then willing/
empowered to help me. However, it does allow the masses to be
heard through one powerful voice.
Quit, quitting is not an answer, it's just a disposal of the problem. It's
also an admission that the quitter is the problem, since my view is
that the problem itself must be dealt with. If quitting is my answer
to the problem, I must be the problem as my expectations of the
Corporation are not in line with the Corporate philosophy. While
quitting does send a message to the Corporation, it is not the first/
best answer.
Do something, well, WHAT! What can we do?
Strike, ha ha hahahahaha, OH, sorry.......
nothing, well, this is easy......
show of support to each other, like is done via DIGITAL notes.....
Maybe the Corporation is waiting for us to tell them what the problems are.
Wait, is that what DELTA is all about..... (let me leave DELTA out of this,
until we all know what DELTA is, and what it is supposed to, and able to, do).
How do we tell the Corporation, what is wrong, AND, how to fix it? Who do
we tell? I won't ask what we tell, because anyone who knows the answer to
that question should tell the Corporation themself.
T.R | Title | User | Personal Name | Date | Lines |
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1027.1 | Doing the `right' thing ... | JUMBLY::FORKES | Retch P.I. THE Dick | Mon Feb 12 1990 11:56 | 20 |
| re.0�
An interesting note. But what you seem to be saying is fairly general
and has no specific substance. Our markets, industry and our
customers are all changing and demanding more from us and our technology -
obviously there must be an accompanied change in our corporation, and
problems are undoubtedly perceived to accompany this `change'. What
seems to be a `low' period in our business cannot surely be interrupted
as a `bottoming-out' business? We must accept these market place
changes and resolve them with a commitment to achieve and better our
past performance - with what ever answers we see fit. In a company the
size of ours, I doubt that any policies will ever agree to everyone's
taste.
In not sure if this answers any your questions, if you had any, but
it's my 2� worth ...
Andrew
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1027.2 | at least decimate 'em | SA1794::LIVE | | Wed Feb 14 1990 08:55 | 13 |
|
KO had it right in his speech on 'process'.
The trouble with government is that legislators tend to
legislate. The trouble with the classic corporation is
that managers tend to manage. How ? With tried and true
CYA methods - institute procedures and metrics and manage
*those*. Of course, people work 'by the book' and
worry about making the metric instead of the customer.
Solution ? Get rid of the managers. Radical ? Yes. But
consider the benefits. Less process, more responsiveness.
What else do we need ?
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1027.3 | | WFOV12::APODACA | Killed by pirates is good! | Wed Feb 14 1990 10:52 | 9 |
| re .2 and getting rid of the managers
Can you clarify a bit for me? When you say, get rid of the manger's,
my immediate mental picture is something like slow-motion chaos
on a gradual build-up to anarchy.
Thanks,
---kim
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1027.4 | we are overcontrolled. Badly | SA1794::LIVE | | Wed Feb 14 1990 10:55 | 4 |
| My picture is one of personal responsibility and freedom
from bureaucratic inertia. "Yes you made the customer happy
but you violated the rules, spent $20, and didn't follow
the chain of command. You're on warning."
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1027.5 | Perhaps a survey is in order | SVBEV::VECRUMBA | Infinitely deep bag of tricks | Wed Feb 14 1990 11:19 | 27 |
|
(Now that I'm not a unit manager...) There are far too many levels of
management at DEC, breeding far too many organizations creating far too
many nooks for consolidating fiefdoms far away from the light of day.
Does anyone know, how many levels of management are there between the
typical plain old single-contributor (who reports to a unit manager)
and K.O.?
Actually, how many people even KNOW the chain of command from them up to
K.O.? If you don't, that probably means your chain of command could do
with less management levels.
/Peters
P.S. It would be interesting to do a survey of:
Q: How many levels of management between you and Ken Olsen?
Mark the appropriate answer.
Not sure None 1 2 3 4 5 6 7 8 9 10 More
Q: Do you know the managers' names?
Mark the appropriate answer.
Yes No
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1027.6 | Org Chart Rule | PHAROS::DMCLURE | Stand up for your writes | Wed Feb 14 1990 11:31 | 13 |
| People typically are only familiar with their own "org chart",
so if Ken Olsen's name does not appear at the top of the their org
chart (as it most typically does not), then chances are they do not
know how many levels of management separate them from the top.
There should be a rule that Ken Olsen's name should appear at the
top of the org chart of every DEC employee, and that the chart should
be able to fit on a single 8 1/2 X 11 inch piece of paper. This would
enforce a certain level of management compression in order to fit on
that single page (although I imagine most people would need a magnifying
glass to read the names ;^).
-davo
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1027.7 | it's a big ? | SA1794::CHARBONND | What a pitcher! | Wed Feb 14 1990 12:07 | 11 |
| upside down:
me
work coordinator
supervisor
dist. manager
materials mgr.
plant mgr.
SIMG mgr
?
KO
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1027.8 | | TIXEL::ARNOLD | Thought badly fragmented..continuing | Wed Feb 14 1990 12:37 | 4 |
| re .6, nah, it would only encourage the use of printed output
consisting of 16-or-smaller-pitch type.
Jon
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1027.9 | 6, yes ... I think | COOKIE::WITHERS | | Wed Feb 14 1990 12:54 | 0 |
1027.10 | ad infinitum... | ODIXIE::SILVERS | Gun Control: Hitting what you aim for | Wed Feb 14 1990 13:33 | 2 |
| re .5 - a survey would be great, but we'd have to create a whole
organization to manage and process the surveys!
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1027.11 | | SA1794::LIVE | | Wed Feb 14 1990 15:10 | 5 |
| re .10 And now that we have the organization, we can justify
more Personnel reps, and a whole new level of management to
make sure that benefits are administered, etc.....
What was that, Mr Parkinson ?
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1027.12 | More levels now then before | TOPDOC::SLOANE | The dream gains substance ... | Wed Feb 14 1990 15:34 | 13 |
| I'm an individual contributor, and have been since I started with
Digital 8+ years ago.
When I first started there were 4 levels of management between me and
KO.
Today there are are 6 levels between us. (And before you ask, I've
gotten several promotions [KO hasn't], have made career progress [so
has KO] etc.)
So what?
Bruce
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1027.13 | upper part of SIMG | MPGS::MCCLURE | Why Me??? | Thu Feb 15 1990 08:31 | 8 |
| re .7
Dana, I'm not sure what/who you mean by 'SIMG mgr'. I would think that
the plant mgr reports to the SIMG Mfg VP that reports to the SIMG
Eng/Mfg VP that reports to the EM&PM Sr VP. To put names in the places,
they are Plakias, Saviers & Smith. Does this sound right?
Bob Mc
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1027.14 | billions and billions | XANADU::FLEISCHER | without vision the people perish (381-0899 ZKO3-2/T63) | Thu Feb 15 1990 16:26 | 11 |
| re Note 1027.5 by SVBEV::VECRUMBA:
> Q: How many levels of management between you and Ken Olsen?
> Mark the appropriate answer.
>
> Not sure None 1 2 3 4 5 6 7 8 9 10 More
Not sure. But I believe that there are 4 or 5 people between
me and Bill Strecker; how many more to the top?
Bob
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1027.15 | | STAR::ROBERT | | Fri Feb 16 1990 18:18 | 3 |
| re: .14
Strecker to Smith to Olsen.
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1027.16 | | SCARY::M_DAVIS | Marge Davis Hallyburton | Sat Feb 17 1990 08:20 | 17 |
| 1990 1989
Olsen Olsen
Shields
Zereski Grainger
Herbener S. Davis
Fox Weinfuss
Cochrane Ellison
me me
ICs ICs
(Note that I haven't changed jobs, nor cost center.)
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1027.17 | observation about -1 | GLDOA::GARRETT | | Sat Feb 17 1990 10:10 | 3 |
| Marge, I also note that the only names that have stayed the same are
you and Ken. Thanks for adding some stability to the company. ;^).
Curtis
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1027.18 | question still is, now what | NEWVAX::ZIMMERMANN | DCO, Washington D.C. | Sun Feb 18 1990 09:02 | 18 |
| Well, good to see that after a slow start, this discussion has taken
off.....
It brought up an issue that I hadn't considered, too many (with changing
personnel) levels of management. But the focus of my original note was,
and still is, what avenue is available, to address concerns/issues......
I have noted (no pun intended) several comments by fellow employees
regarding being used/abused (in their opinion). How can these
individuals get satisfaction, by having their issue addressed to thier
satisfaction. My guess is that Corporate would say:
Use the open door (lets not reenter that rat-hole)
Use Personnel (lets assume, for the sake of arguement, that they are
of no help {8^)}
I must belive the Corporation cares/wants to know, what we think. Where
are they, and more importantly, can anyone tell everyone where they are!
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1027.19 | Real change comes top-down from motivated management | SVBEV::VECRUMBA | Blunt is Better | Tue Feb 20 1990 11:45 | 33 |
| re .18
> It brought up an issue that I hadn't considered, too many (with changing
> personnel) levels of management. But the focus of my original note was,
> and still is, what avenue is available, to address concerns/issues......
> I have noted (no pun intended) several comments by fellow employees
> regarding being used/abused (in their opinion). How can these
> individuals get satisfaction, by having their issue addressed to thier
> satisfaction....
The only way address issues to your satisfaction is to decide if you
want to move groups, decide _if_ you can move groups (i.e., haven't
turned into a leper because of a dispute with your management), then
move or stay and fight.
All the other support mechanisms merely suck more people into the vortex.
There's an old Latvian saying (both my parents were from Latvia): "When
you stomp on s__t it only spreads and stinks." Sometimes, of course, you
don't have a choice if your back is against the wall.
Personally, everything I did last year was rated a "1", yet in terms of
how I was treated by management, it was the year of "Digital, straight
from Hell." Things have improved this year, including a new direct
manager, but Digital has a good deal more to do to set things straight.
The folks in the puzzle palace need to pay more attention to how this
place is being run. Otherwise, it'll be like the king -- basically a
good guy -- who gets beheaded because he had no idea how his underlings
were running his kingdom.
/Peters
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1027.20 | ??what's an open door?? | KYOA::SERINO | | Fri Feb 23 1990 16:16 | 22 |
| After being this Company for 11 1/2 years and seeing the thing I have
seen in the New York/New Jersey area . 9 yrs. ago a large group of
individuals use to party together at these party's anything went. If
you were one of those who didn't go you were left out of any
promotion/pay. I then left New YOrk to seek a better chance but it
seems I didn't get far enough away; because 8 yrs later these same
people may not be having their party's but they seem to have reached
their Peter principle level(they have met their level of incompetence).
and these should be the very same people that should be laidoff if
there is ever going to be layoffs. I have other friends whom have been
trying to get to other positions /areas of the company and can't
because of management won't let them. The open door policy in this area
was "There's the door it's open when you leave (quit)". I know some of
you might think this is alittle harsh but believe me the empire walls
that have been built around here to try an do the job are increasing
everyday. You can't go over,under or around nor thru the bureaucracy
(sh_t) which makes the job take longer which means your either working
overtime or taking work home to catchup,and then the worst of possible
scenarios your p.a. is rated average or lower. This is your NEW
DIGITAL . The new open door policy still seems more bureaucratic then
even 5 to 4 yrs. ago.
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1027.21 | | CSC32::M_JILSON | Door handle to door handle | Fri Feb 23 1990 18:03 | 9 |
| Well I only recently moved from NY after 7 years there and I couldn't
imagine working for or with a better group of people. I know about some of
the parties that you speak of but never saw or found anything that even
appeared to be favoritism for those that attended. I know of many folks
who have been cut down to size from those people (as they should have
been). It's too bad you harbor such animosity instead of putting your
supposed slights behind you and going on.
Jilly
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1027.22 | true or not, WHAT to do? | NEWVAX::ZIMMERMANN | DCO, Washington D.C. | Mon Feb 26 1990 19:00 | 28 |
| Reg. 20 & 21
These two replies bring to mind two thoughts.....
first, one acusation does not equal one denial. What I see as
important in .20, is the issue itself, and the potential for possible
abuse by the situation described. One individual, on the outside or
the inside of the situation, affected by the situation, is not in a
possition to judge. Which brings me to my second point...
Regardless of the facts of the 'parties', if the author of .20
suspected anything, they should have an avenue to address those
concerns.
Too many times, I have noticed that one denial of a problem, puts that
problem to rest.
example:
statement: I have a problem with foo-bar!
reply: I don't, next...
This attitude seems quite prevalant, here. To me, this attitude helps
to keep issues from being addressed, and maybe even from being brought
up. For every issue where someone benefits, someone else is paying the
price, and THAT is not right! The system should be fair.
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