Conference 7.286::digital

	I'm not sure, from the content, why you put this note here. If it's
	to find a way to get the customer a box than you'll have a lot more
	luck asking in ANYWAY::ASKENET or perhaps NODEMO::MARKETING though
	the latter is "iffy". Locating boxes is somewhat outside the scope
	of HUMAN::DIGITAL in any case.

	If the purpose of your reply is to ask the age old question "Why
	can't/don't we take better care of our customers?" than this conference
	may be a good fit though I'd prabably take it up in NODEMO::MARKETING.

				Alfred

    re .o
    
    There is a  packaging info database @DAS called PPDS.
    Contact Ralph Spinelli.
    
    However I think you will need to be able to tell him the DEC NO
    of the system as PPDS is organised by DEC NO and not by product
    name.
    
    j.e.

    I nominate this note as `Best Titled Note of 1990'.
    
    (but it's early days yet)

	RE: .3 Sorry but some spoilsport (me) changed the title of the
	topic to make it more discriptive.

	RE: .0 Why does it have to be a DEC box? If I were the salesperson
	I would have a) gotten size of the box we use. b) found out if that
	were enough to make the customer happy (after all he's the one doing
	the shipping. c) is supplying a box was what it took to make the
	customer happy and there were none around the office I'd go to U-haul
	and buy (and expense) a box to bring by the customer site. This would
	almost have to be less costly than sending a box from a manufacturing 
	site.

				Alfred

    You can always check with companies that pack things for shipment (not
    necessarily moving companies); if you are in Eastern Mass., there is
    one called "Pkg." in the area of Wellesley or Needham (check phone
    book; I haven't needed them for a year or two) that does this kind of
    stuff.  They will supply or construct a shipping carton and packing
    material for anything you might even think of shipping anyplace, even
    very fragile or very large items (they also will get the thing shipped
    for you, if you want).
    
    Of course, you could also check with the last cutomer who took delivery
    of any system that comes in the same size carton; you may snare a real
    DEC carton that way, if it is about to end up in some other customers
    dumpster anyhow.

    
    
    	Being a veteran of many a DEC move wrapping the beastie in
    	bubble wrap and strapping it to a pallet is more than enough
    	when shipping from one place to another.
    
    						Mike
    						----
    	

re: .0

Sandi,

The Westfield plant used to be sourced for the Vaxstation II GPX, this 
product was transferred to Albuquerque some time ago.  I would suggest
the following.
1.)Call the Albuquerque plant and ask for the plant materials manager.
   Ask the plant material manager for the name of the 99-Class planner/
   buyer.  99 class is packaging material.

OR

2.)If you know the system part number (ex.   -630QW-A2 or   -LABVX-CC)
   send me mail or give me a call.  We may use the same box here in
   Westfield on another product.  But without a part number of the 
   box or of the system I am at a loss.  "Vaxstation II GPX" covers 
   alot of ground.

mike kulig
242-2565   
Westfield Manufacturing
Master Scheduling Dept.

        Get in touch with the Workstations Marketing Group in the mill (I
        think), They shipp gear all over the country, and I believe they
        have custom cases built to do it. They might loan you one, if they
        still carry them for that type of system.
        
        q
        

    Just in case someone else reads this note for info on acquiring boxes,
    please be aware that it has happened on too many occassions that a
    customer insists upon acquiring a DEC box, preferably with the
    appropriate part number on it because this part is intended for 
    unauthorized resell on the black market.
    
    Please do waste your time and resources looking for a box, unless you
    know without a doubt that a long-term DEC customer MUST have such
    a box for a legitimate reason.
    
    I can think of no legitimate reasons in which a generic box with the
    appropriate packing requirements would not be sufficient.
    
    I am a customer relations rep in Houston, and I have experienced many
    such illegal situations and have had to deal with the consequences of
    having a black market part sold to an unknowing customer.
    
    It has costs this company many dollars.....
    
    PLEASE BE AWARE OF SUCH REQUESTS!!!!
    
    
    Regards,
    Amelia Irving
    DTN  441-3803