| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 812.1 | Think bigger. | WMOIS::D_MONTGOMERY | I'd like to meet his tailor | Mon May 15 1989 14:45 | 20 |
| I suspect it will be bigger than that. Considering the magnitude
of the reorganization and redeployment undertaken by IBM in recent
years (moving huge numbers of people from manufacturing and engineering
into sales and services), I think DEC will probably do something
similar -- at least in the USA.
Not just "Engineering --> Sales", but:
Engineering ----
Manufacturing |
Distribution |----> Sales & Service
Middle Management___|
It's just one more sign of industry moving from manufacturing to
service.
... and yes, I see "All Hands on DEC" as a prototype, though it
may not have been intended to be that.
-Monty-
|
| 812.2 | Service = software | TILTS::WALDO | | Wed May 17 1989 15:50 | 6 |
| Point of observation from the field:
Service appears to mean software services. The hardware field service
groups are being actively reduced.
Irv Waldo, SWA Support
|
| 812.3 | Whose service? | AUSTIN::UNLAND | Sic Biscuitus Disintegratum | Wed May 17 1989 20:40 | 14 |
|
re: .2
Considering that the Field Service organization has a lot of new
responsibility for supporting software, you could still end up working
for "Field Service" even if you are doing software.
I'm still not sure how this works out, though. A number of people
have told me that the Sales Support headcount is going down, too.
So where are all these "service" people going to be? PSS or other
types of consulting? Projects?
Geoff
|
| 812.4 | Growth in FS CSC's still planned | AZTECH::JARRETT | | Mon May 22 1989 15:51 | 8 |
| RE: -.1
Growth in the service sector is still planned for the Customer Support Centers
(Colorado Springs, Atlanta and Westboro). Although a field service
organization the primary activity (80%) is software support. If memory
serves correct about 10% growth in headcount is planned for projected
17% in contract growth.
|
| 812.5 | | NEWVAX::TURRO | | Thu May 25 1989 08:29 | 10 |
| From my viewpoint in the WDC Field Service area, I believe that
F-S engineers are being moved to Sales Support and CSCs(Col and
Atl). Once that settles down if the F-S group is not at there proper?
levels as mgmt sees them they will tell you where to go.....
But on the other hand I get somewhat different vibrations from Topic
818(this Conference) ie reducing the Sales group or make them a Heck
of a lot smarter.
Mike Turro
|