| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 354.1 | Is there any other answer?? | REGENT::GETTYS | Bob Gettys N1BRM | Wed Jul 29 1987 10:10 | 13 |
| I think the only proper answer to this is obvious.
Digital would never condone breaking the law. If it
wasn't against the law, you wouldn't get a ticket. Therefore a
reasonable assumption is that you would be breaking the law.
Thus Digital would not (and should not) pay your ticket.
In fact, if your vehicle or you are identifiable to the
general public as being part of Digital, you would not be
presenting the company in a good light. This would also be
against Digital policy (or should be).
/s/ Bob
|
| 354.2 | Next time just take the taxi | CAADC::MANGU | | Wed Jul 29 1987 11:12 | 8 |
|
Perhaps you should just take a taxi for 2 good reasons. You don't
have to spend 2 hrs looking for a parking spot and 2) you get there
on time or closer to time. Besides you did say that DEC will pay
for the taxi (even though it might cost more than the parking ticket).
|
| 354.3 | | LESLIE::ANDY | CSSE M.E. for Digital's OSI Products | Wed Jul 29 1987 12:17 | 8 |
|
I would tell the customer that they must either provide you with
a legitimate parking space or be prepared to wait until you can
find one. If their need is excptional and they can't find you a
parking space, then talk with your Unit Manager about charging Taxi
costs to the customer.
I'll bet they find somewhere you can park!
|
| 354.4 | Who is paying whom? | 2B::ZAHAREE | Michael W. Zaharee | Wed Jul 29 1987 12:31 | 8 |
| re .3:
Asking the customer to excuse being late for an appointment due to
parking may be reasonable on the first visit to a site, but demanding
they provide you a parking space is loosing sight of who is the
customer.
- M
|
| 354.5 | | LESLIE::ANDY | CSSE M.E. for Digital's OSI Products | Wed Jul 29 1987 12:53 | 6 |
| Mike
there are customers in the central areas of big cities. FS need
to take their tools in somehow and I'd expect the customer to be
aware of that and not expect us to break the law.
Andy (In Ex-FS mode)
|
| 354.6 | Why break the law? | TALLIS::ILES | Mike Iles - Advanced Vax Development | Wed Jul 29 1987 13:21 | 22 |
|
Theres never a need to break the law to fulfill a commitment to
a customers contract. Public transport/taxis is the reasonable answer.
FS in London has operated this way for years. They have contracted
a cab company to take parts, tools and engineers around. Mostly
the engineers take the public transport with a minimal tool kit
and fulfill the response time. The cab company brings kits and extra
stuff. Its the only way to do it, certainly in London.
Mike (ex FS engineer, in London, for too_many_years)
BTW, I also agree that Digital should not encourage the gathering
of parking tickets by paying them. However I did get one once when
a dire emergency required me to take out some parts to somebody
else.
My supervisor wouldn't authorise paying it, though he did suggest
I took a good meal that evening, and he wasn't interested in seeing
the receipt [ ;^) ]. I am NOT advocating that we run an organistion
on this basis, just an interesting aside and a reflection on the
way Digital works.
|
| 354.7 | | 2B::ZAHAREE | Michael W. Zaharee | Wed Jul 29 1987 13:25 | 5 |
| re .5:
Er... right. I forgot about all the tools.
- M
|
| 354.8 | | ZEN::WINSTON | Jeff Winston (Hudson, MA) | Wed Jul 29 1987 23:40 | 3 |
| I know nothing about the field - but I would think that most companies
have routine provisions for welcome visitors (i.e., private lot, etc).
Is asking to take advantage of these provisions unreasonable?
|
| 354.9 | | COVERT::COVERT | John R. Covert | Thu Jul 30 1987 00:33 | 14 |
| >I would think that most companies have routine provisions for welcome visitors
>(i.e., private lot, etc).
A small company in the middle of a large city?
I would think that the best thing to do the next time you get stuck is to park
in the nearest public parking lot (DEC will pay for that) and take a taxi the
two or three blocks necessary (DEC will pay for that, too).
The only parking ticket I got while in the field was a campus parking ticket
for parking in a staff slot. I just sent it to the customer (a prof at the
University) and told him to take care of it.
/john
|
| 354.10 | ><Do the **RIGHT THING** >< | ODDSON::BOURNE | Dyslexia Lures KO! | Thu Jul 30 1987 05:12 | 24 |
| Re: Various..
It is obvious that some of the replies to the base note are from
people who have not faced the problem!(With the obvious exceptions)..
It is unreasonable to expect any of the following:-
1. A small customer in a big city who has NO parking even for staff
to provide parking for the *occasional* service engineer.
2. DEC to pay parking fines(as stated by several replies)
3. Customers to wait beyond their contractual response time due
to parking problems. (They don't cause the parking problems and
we don't exclude parking problems in the contract)
At the end of the day an engineer (I was one for 9 years) has to
do the *right thing* and that depends on the circumstances. In the
case of a possible missed response time then a taxi seems to me
to be the right thing to do. This gets you to the customer on time
saves wasted time looking for a parking space and solves the problem
of the parking fine!
Jim
|