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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

328.0. "How to reach Investor Services ?" by ODIXIE::76HENG (Steve Hall DTN-353-4910) Thu Jun 11 1987 14:32

    
    	I've run into a strange situation.  I guess I'd really like
    to find out if I'm missing a communications channel or if the
    DEC department in question is just understood to work this way.
    
    	I tried to call Investor Services on the phone to get some
    status information on the SAVE plan.  I had signed up some months
    ago, and had heard nothing about how my investment was doing --
    good, bad or indifferent.
    
    	The phone rang and rang, and finally someone picked up (must
    have been the facility receptionist or operator).  I was told
    "Investor Services doesn't answer their phone when they get busy."
    
    	I tried to send mail through ALL-IN-1, but no luck.  A check
    of ELF showed no known user "Investor Services."  In the past,
    one could contact them at "Investor Services @ MSO."
    
    	Has something changed ?  Are these folks DEC employees or some
    outside contracted service ?
    
    
    	Any insights someone could provide would be appreciated....
    
    
    			Steve Hall    =:^)
    
T.RTitleUserPersonal
Name
DateLines
328.1Strolling Down Rt 62 To PMRREGENT::WOLFThu Jun 11 1987 14:5812
    I only call investor services when I want to know what time they
    are open or what form to bring. When it comes to my money, I like
    to know a person received a form and that all my t's are crossed
    and i's dotted correctly. Investor services is located in the
    Powder Mill Road facility which is on Rt 62 on the Maynard/Acton
    line.
    I have never been disappointed hand delivering my forms and
    requests. (I do freely admit that if I worked in Merrimack or
    what ever I might not be so free to stroll over to PMR.
    
    
       jeff
328.2Bit of a hike from Florida...ODIXIE::76HENGSteve Hall DTN-353-4910Thu Jun 11 1987 15:1917
    
    
    	--->  re: .1
    
    
    	No doubt in New England that ("strolling down" to Investor
    Services) is the hot tip, but in the field, 1300 mile strolls would
    be the norm, and I don't get that much vacation time !
    
    	Seriously, tho, perhaps the folks at I.S. are counting on
    the curious to just "drop by."  Maybe someone will call their
    attention to this topic and we'll figure out a different approach!
    
    
    
    		Love_to_hike_but_can't_deal_with_a_quest:  Steve 
    
328.3Also discussed in...TSG::BRADYBob Brady, TSG, LMO4-1/K4, 296-5396Thu Jun 11 1987 15:315
< Note 328.0 by ODIXIE::76HENG "Steve Hall DTN-353-4910" >

	Check out the BMT::INVESTING conference "DIR/TITLE=SAVE" for
more comments/suggestions about IS....

328.4PUFFIN::OGRADYGeorge, ISWS 297-4183Fri Jun 12 1987 12:299
    
    I haven't had any trouble reaching them at:
    
    			223-7131/9357
    
    or			INVESTOR_SERVICES@MSO
    
    GOG
    
328.5LESLIE::ANDYWe come in Peace! (Shoot to kill!)Sat Jun 13 1987 16:381
    Nor me, which is just as well, 6000 mile round trips I can do without...
328.6ATPS::MALLORYIsn&#039;t that *spec*shul?Sun Jun 14 1987 15:099
    see note 218.* esp one of the last notes I entered in that
    sequence. If u're having trouble call Robert Dill, the manager of
    investor services.
    
    Also you can send him mail (as I did) 
    
    ROBERT DILL @MSO
    
    If u're interested in what happend .... private mail please
328.7Vanguard is helpful.....GRECO::HSCOTTMon Jun 22 1987 11:0310
    If you want to specifically check on investments made through SAVE,
    there is an 800 number on the back of your semi-annual status form
    for calling Vanguard directly (this is for plans B,C, and D -- not
    A).  I called Vanguard this winter and the customer service rep
    was extremely helpful.
    
    If you ever do get through to IS, you want to ask them for the 800
    number (sorry, my form's at home or I'd supply the number here).
    
    
328.8Some numbers for VanguardULTRA::HERBISONUNAUTHORIZED ACCESS ONLYMon Jun 22 1987 13:598
		Information:
			1-800-662-SHIP
		Client services:
			1-800-662-CREW
		Quotations for SAVE funds:
			1-800-345-1172
        
        					B.J.
328.9the investor services numberSTAR::ABBASIiam your friendly psychic hotlineSun Jan 17 1993 04:4421
    .0

    the number i have to find your SAVE plan and ESPP from investors
    services is DTN 223-6000, but make sure you keep your phone head close
    to your ear when you are punching the menu choices on your phone pad
    keys, because when you punch a menu number , the way they have the 
    computer is that it does not wait for you to put the head
    phone back on your ear so you'll miss some informations of what the
    computer is saying, what i do is punch the menu number and very
    quickly move the head phone to my ear, this way i almost miss no more
    than one or two words at a time, i did call other phones where
    a computer talks to you, but they do it much better than the
    investor services one, in the other ones the computer waits few seconds 
    after you punch a menu number and only then they start talking again, this 
    way they give you time to put the phone back to your ear, the 
    investor services computer seem to always be in harry to start talking.

    any way, i hope this helps.

    \bye
    \nasser