[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

80.0. "I sell first, I check later.." by PRSIS3::DTL () Thu Jan 23 1986 02:27

In the VMSNOTES file on VAXWRK, a guy complained about a V4.2 or so,
which was used to clusterize a 780 and a 8600 (more or less, no matter)
at a customer site.

The guy said "we need 4.2A to have this working... the systems are already
installed ans don't work (obviously!). please post or send me AT ONCE the
patch or the kit to fix my problem"

My comment is: 

This behaviour is NOT PROFESSIONAL and the person responsible for letting
such configuration installed at a customer site WITHOUT checking the
required software is irresponsible (I don't know who it is and I don't care)

We have seen many of these errors done by salesmen who tell their customers
anything to make the sale, and 'move heaven and earth' to fix the problems
THEY have caused.

When will we start working as adults in this company?

T.R	Title	User	Date	Lines
80.1		NY1MM::SWEENEY	`Thu Jan 23 1986 08:40`	3
	Such comments as .0 are, in themselves, unprofessional. Pat Sweeney
80.2		PRSIS3::DTL	`Fri Jan 24 1986 06:19`	1
	why?
80.3		OCALA::TOPAZ	`Fri Jan 24 1986 07:46`	4
	...because generalizations based on anecdote and judgmental criticism based on only a few facts tend to be neither convincing nor productive. --Don
80.4		CASTOR::MELVIN	`Fri Jan 24 1986 20:39`	18
	fuel for .0's fire, then: case 1: salesperson sold customer a number of tape units with the promise that certain company proprietary documents would be made available to that customer so they could write their own drivers. case 2. salesperson sold customer a number of system, promising them that the new devices sold with the system were supported on a previous version of the operating system (which they were NOT). The above two are cases that I have been involved in directly; they are not rumors or heresay. I also do not believe that .0 was unprofessional in any- thing that was said. -Joe Melvin
80.5		OCKER::HAGARTY	`Tue Jan 28 1986 01:16`	9
	Ahh Gi'day... Happens quite a bit! Try doing installations for awhile!! I think it is caused mainly by ignorance rather than intention, a cry for a more technical salesforce and better technical liason. I think this is improving, only time will tell. Dennis.