| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 19.1 | | FRSBEE::KLEINBERGER | | Wed Mar 06 1985 00:17 | 18 |
| Didier,
I can see where you are headed in this question, but can I play
devils advocate, and take the young ladies side?
The manager did indeed order a lamp. When you go to a store and buy
a lamp, does a bulb get included? Not with the one I bought for my desk the
other night!
What is the cost of a bulb? Maybe 50 cents? If 100 people ordered
lamps that did not need the bulb (for some strange reason), can you see the
savings to DEC? Mere pennies, when compared to the cost of a new 11-785, or
8600, but still.....
If the manager had wanted both, then I say he should have ordered
both, or made certain that it came with a bulb.
Gale who can see the other side
|
| 19.2 | | PRSIS4::DTL | | Wed Mar 06 1985 17:07 | 10 |
| objection your Honour!
the difference between a store and our Company is that we are intelligent
here, and when a manager receives a new desk and asks for a lamp, the
secretary should have guessed that he will need the bulbs.
And the fellow who received the order should have asked why there were no
bulbs included in the form.
Didier who is perhaps idealistic but who believes we must be the best
|
| 19.3 | | SPEEDY::WINALSKI | | Sun Apr 28 1985 00:17 | 5 |
| I think that this particular problem is the secretary's fault. A stock room
basically IS a store. If the secretary wanted light bulbs, they should have
been specified as part of the order.
--PSW
|
| 19.4 | | RAJA::MERRILL | | Tue May 28 1985 11:47 | 4 |
| different stocks for different parts: the lamp is a "capital goodie"; the bulb
is a "replacable goodie". (p.s. the same story happened to me too!)
- an engineer
|
| 19.5 | | HUMAN::CONKLIN | | Thu May 30 1985 00:27 | 8 |
| And then there was the (mythical) customer that ordered a Digital
system and two Digital terminals on the same order from a Digital
salesman. And when it was delivered, there was no cable to plug
the second terminal into the system. "If you had wanted a second
cable you should have ordered it...."
Moral--our internal catalog of services is just as incomplete as
the external catalog of products!
|
| 19.6 | Trade my Petty Cash for your Supplies? | FURILO::BLESSLEY | | Mon Jun 30 1986 20:32 | 21 |
| Disagree. This is a case of someone saying (whether with words,
or actions") - "Not My Job" (your "success", however defined, is
not my responsibility. Happens all the time where the goal is to
fill orders, not make happy customers.
Expense reporting in the US has become more stringent lately. "Petty
Cash" seems to be truly living up to its name. A friend's expense
report (legitimate according to anything we could find in Policies
& Procedures) was rejected several times - the last time because
he failed to ITEMIZE his meal expenses.
THERE IS NOWHERE ON AN EXPENSE REPORT TO ITEMIZE EXPENSES! (nor
any policy requiring it).
My point is that people's performance is based on their goals, and
their adherence to goals. Not all goals are in the interests of
other workers, or other groups. When they are not, things like this
story, and the light bulb incident happen.
-scott
|
| 19.7 | A look at the "lighter" side. | KERNEL::ABELL | | Wed Mar 30 1988 07:55 | 15 |
|
I think that the real question is :- Did the lamp have a plug fitted
to it.?
If the lamp did not have a plug. then surely it would not need a
bulb..
or
As the lamp did not have a bulb it does not need a plug. So if a
plug was supplied then the company has spent money on a item that
is not really needed.
Moral of this is why not save the cost of a lamp,a plug, a bulb
and electricity by sitting near a window.....
Only joking
Alan.
|
| 19.8 | More "light" on the subject | ANGORA::MORRISON | Bob M. LMO2/P41 296-5357 | Wed Mar 30 1988 18:30 | 11 |
| I can't resist putting in my .02 worth. It is customary for a fluorescent
lamp to come with bulb(s) and an incandescent lamp to come without. If the
lamp comes in a sealed box, it wouldn't make sense for the stockroom to open
the box, put in a bulb, and close it. But it would make sense for the clerk
to find out in advance whether the lamp comes with a bulb and if it doesn't,
to stock the bulbs and suggest that the "customer" add it to the order.
What does this have to do with computers? Several times I got "burned" be-
cause I ordered hardware from IEG and didn't order cable(s) to go with it.
I then had to wait another 3 weeks or so after I got the hardware because it
didn't come with cables and I had to order them. I hope this hasn't happened to
our customers.
|
| 19.9 | for lack of a connector, systems were lost... | REGENT::MERRILL | Glyph it up! | Thu Mar 31 1988 18:43 | 10 |
| re: .8 The XCON program was created to be sure that you got all
the parts, including cables, that were needed to make the system
work. If you buy a system you will get all the parts. If you buy
a part - you're on your own!
Perhaps an order for "a part" should be capable of having the system
information attached to be sure the right/needed cable came too?
rmm
|
| 19.10 | | GLINKA::GREENE | | Mon Apr 11 1988 14:38 | 13 |
| re: several
Alas, customers ARE complaining that no one told them they had
to order a cable separately. And they ARE saying that it should
be obvious that if they order a [computer_name_here] and a
terminal, then a cable should be included automatically.
These comments have showed up in EVERY survey [yup, of real
live DEC customers] that our group has conducted since I
started working here 3 years ago.
sigh.
Penelope
|