| Title: | Europe-Swas-Artificial-Intelligence |
| Moderator: | HERON::BUCHANAN |
| Created: | Fri Jun 03 1988 |
| Last Modified: | Thu Aug 04 1994 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 442 |
| Total number of notes: | 1429 |
Hi, An important (aren't they all) customer (VOLVO CAR BELGIUM) is looking for a tool to support 24hour operations. 24hour operations (by computer operators and help-desk) means 3 x 8h shifts. The problem is communications between shifts. Specially about the solutions found for a specific problem. The range of problems is very broad : from hardware failure (why does this terminal not work) to application problems ( I hit this key and the machine says Ping). Volvo would try to build a 'database' of problems/solutions. Being keen on using expert-systems, they are looking in that direction. They thought of using Vax Decision Expert to solve their problem : the operators could build small problem/solution modules, which can be integrated in an overall tree structure. Part of the problem could be solved in a traditional way (mail, notes, ...) but the advantages of using VDE are - an operator can handle the maintanance of the KB - research of a problem/solution is 'guided' by question/ansers - in some cases a simple call-out can be written to get a status from the system, instead of asking the operator for it. Volvo asked me for an opinion. Imho VDE can not handle a large volume of problems very well, and is vey poor when it comes to documentation. On top of that, VDE seems to be disappearing. But are there alternatives? I know we (dec) have a problem/solution system in use @AYR. Is that system customisable and transportabl to this customer? Any hint/remark very much appreciated. Luc
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 420.1 | CHEVIE::FITZGIBBON | Joe Fitzgibbon, Valbonne EIC | Mon Jul 06 1992 15:47 | 11 | |
Luc, I understand that the DECtree internal product is now being bundled as part of a service offering by our partner (DKAS) in the AITC. It could offer you one possible solution. Another possibility which is closer to home is the TIMA application which provides a Problems/Solutions database and query facility. Maybe one, or some combination of the two, can help your customer. Joe. | |||||
| 420.2 | KETJE::VANDEVYVER | Mon Jul 06 1992 16:47 | 15 | ||
re .1 sounds good Joe! Could you be a little bit more specific about both solutions 1) what do you mean by DECtree is bundled (DKAS/AITC) what is DKAS? (any relation with Imka?) could DECtree be 'unbundled' 2) can you give me a pointer to the TIMA application (is the notesfile 'TIMA for US-users' relevant for us EC-members?) Luc | |||||
| 420.3 | Answers | CHEVIE::FITZGIBBON | Joe Fitzgibbon, Valbonne EIC | Mon Jul 06 1992 18:09 | 13 |
Ref -.1 Luc, I see you already have a question on DECtree in the (DECCtree) conf. so I will be interested to see the answer. Given todays situation most things can be sold as part of a Consultancy service, just need to ask the question in the right fashion. For TIMA I suggest you contact Pascal Bodin (DTN 828-5144) @VBE. I will warn him to expect a call. Joe. | |||||