Conference heron::euro_swas_ai

		      INTELLIGENT SOLUTIONS UPDATE	      July 1, 1991, #1

Welcome to IS Update.  Each month this one-page update delivers information to
Digital field and marketing organizations about the ways Digital uses
Artificial Intelligence(AI) to build superior solutions.  Please send comments
about this update to Malcolm Bliss @LMO.  IS Update is for INTERNAL USE ONLY. 

DECSCHEDULER IMPROVES DATACENTER OPERATIONS
-------------------------------------------
Over 200 DECscheduler licenses have now been sold.  DECscheduler is installed
on over 900 VAX systems worldwide, and DECscheduler references are available.  

DECscheduler, an automated job scheduler for datacenter operations, improves
the performance and utilization of VAX/VMS systems in MIS production
environments.  Typically, scheduling of routine, "daily", "weekly", or
"monthly" datacenter processes is done manually.  The manual scheduling process
is expensive because it is labor intensive and prone to error.  Automating
datacenter scheduling with DECscheduler not only reduces errors and frees
resources from manual scheduling, but also facilitates standardization of
procedures across multiple datacenters and streamlines datacenter reporting. 

DECscheduler runs datacenter jobs in accordance with the customer's needs
because it makes scheduling decisions based on information provided by the
customer.  The customer provides DECscheduler with information such as the
timing of routine runs, dependencies upon other jobs, historical data, and
resources required.  With this information DECscheduler executes jobs at
appropriate times, logs their performance, and can even restart jobs or alert
operators in the event of a run failure. 

DIGITAL TO EXHIBIT "THE KNOWLEDGE ADVANTAGE" AT AAAI '91
--------------------------------------------------------
Digital will sponsor an exhibit at the 1991 American Association for Artificial
Intelligence (AAAI) Conference entitled "The Knowledge Advantage".  The AAAI
Conference will be held July 16-18 in Anaheim, California. 

"The Knowledge Advantage" exhibit will highlight the value that Digital
consulting, training, and software bring to expert system solutions for
concurrent engineering, business modeling and planning, intelligent computer
systems management, and knowledge based information retrieval. 

Corporate AI Marketing will facilitate the scheduling of meetings at the show
between corporate AI personnel and qualified customers to discuss Digital's
ability to serve as their primary AI solution vendor.  Customer qualification
questionnaires are available from Linda McGeehan (@LMO dtn:296-5249) 

QUARTERLY SOLUTION FOCUS: FRAUD MANAGEMENT AND SECURITY ENFORCEMENT
-------------------------------------------------------------------
Even the slightest fraud and security incursions in the financial, insurance,
and telecom industries can have an impact not only on revenues and
profitability, but also on service quality.  For new product offerings in
rapidly expanding segments, fraud and breach of security may effect up to 20%
of business volume.  Digital expert systems can provide a highly effective
solution to combating fraud and enforcing security. 

Digital initially gained expertise in fraud and security applications of expert
systems by developing an expert system to protect Digital's own internal
network, Easynet, which carries Digital's most sensitive information. The
expert system approach enforces security across the more than 30,000 nodes and
100,000 users served by Easynet. 

Digital AI software, consulting, and training continue to play an important
role in helping our services industry customers address their fraud management
and security enforcement needs.  As the demand for sophisticated solutions in
fraud management and security enforcement grows, so will the value of Digital's
expertise in this area as a component of complete solutions for strategic
customers. 

dist
----
nm%bigred::beane			!Art Beane
nm%mts$::"DLO::DENNIS DICKERSON"	!Dennis Dickerson
nm%USRCV1::FLOESER			!Mike Floeser
nm%trca01::ggraham			!Gordon Graham
nm%mts$::"DYO::DONALD HEIDORN"		!Don Heidorn
nm%wndsrf::hebert			!Paul Hebert
nm%bigred::heller			!Miriam Heller
nm%demoax::henchey 			!Paul Henchy
nm%toohot::meagher			!Kent Meagher
nm%mts$::"wro::sandy minga"		!Sandy Minga
nm%pobox::modelevsky			!(Mo)Joe Modelevsky
nm%CTOAVX::POMPANO			!Jim Pompano
nm%granpa::lross			!Larry Ross
nm%skram::stetson			!Rick Stetson
nm%hamchz::sugar			!Sue Sugar
nm%chfv03::szalajka			!Walter Szalajka
nm%yippee::madier			!Laurie Madier
nm%ulysse::roach			!pat roach
nm%mts$::"tko::yoshinori ishii"
nm%mts$::"tko::norio2 murakami"
nm%mts$::"dlb::judy amar"
nm%couture				!Adam Couture
nm%fischer				!Ed Fischer
nm%frost				!John Frost
nm%mts$"dlb::phil james"
nm%madden				!Tom Madden
nm%mcgeehan				!Linda McGeehan
nm%muzzy				!Deb Muzzy
nm%papageorge				!Themis Papageorge
nm%reding				!Linda Reding
nm%aidev::van_cleave			!Dave Van Cleave

		      INTELLIGENT SOLUTIONS UPDATE	     August 1, 1991, #2

Welcome to Intelligent Solutions Update. Each month this 1 page update delivers
information to Digital field and marketing organizations about the ways Digital
uses Artificial Intelligence(AI) to build superior solutions. Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

TECHNOLOGY TRANSFER WINS $1.6 MILLION SERVICE CONTRACT 
------------------------------------------------------
Digital's AI Technology Center has recently been awarded a contract to deliver
a technology transfer program with an initial value of $1.6 million in Digital
service revenues. This is the third technology transfer program of its type
awarded to the AI Technology center in the last two years. 

Technology transfer programs are intensive service offerings that rapidly bring
knowledge based solutions into the main-stream of a customer's approaches for
improving organizational effectiveness. The programs cater to the needs of
fortune 500 companies who are making knowledge based solutions a formal part of
their enterprise technology strategy. 

According to Digital field personnel involved with technology transfer program
sales, the value of these programs goes beyond the technology -- they break
down barriers to efficiency at the division level within the customer's
organization and provide the Digital account team with improved visibility. 

DENNIS O'CONNOR PRESENTED WITH AWARD AT AAAI '91 
------------------------------------------------
The American Association of Artificial Intelligence(AAAI) presented its first
ever "Innovative Applications of Artificial Intelligence Award" to Dennis
O'Connor, Director of Digital's AI Technology Center.  The award was presented
by AAAI President Daniel Bobrow, who said criteria for the award included
sustained contribution to the practical implementation of AI within a corporate
setting, successful applications of AI over time, and significant volunteer
work in the field. 

The award was one of many Digital highlights at the AAAI '91 conference(July
18-21), where Digital was a major exhibitor and interacted with hundreds of
customers and prospects. 

INITIATIVE FOR MANAGEMENT OF KNOWLEDGE ASSETS: PHASE 2 SPECIFICATION RELEASE
----------------------------------------------------------------------------
An association of companies including Digital, Ford, and US West, have pooled
resources in an effort called Initiative for Management of Knowledge Assets
(IMKA).  Within the last month, the IMKA group has released phase 2 of its
specification for knowledge representation software.  The IMKA specification is
being applied in pilot programs at IMKA participant companies, and is also
being evaluated by IEEE as a standard for knowledge representation. 

IMKA was formed to develop a software technology that will allow organizations
to capture knowledge and manage it as an asset.  Examples of knowledge assets
include design experience, engineering skills, financial analysis skills, and
competitive knowledge.  In developing the requirements for the IMKA technology,
IMKA participants relied upon the experience of the participant companies, who
are all experienced users and developers of knowledge based systems.

Q1 APPLICATION FOCUS: FRAUD MANAGEMENT AND SECURITY ENFORCEMENT
---------------------------------------------------------------
Corporate AI consulting recently fulfilled a service contract by delivering 40+
page study on the application of knowledge based systems to fraud management
and security enforcement needs in the telecommunications industry. 

Digital initially developed expertise in the area of fraud management and
security enforcement by developing knowledge based solutions for internal use.
Since then, Digital's expertise in fraud management and security enforcement
has been applied through studies, training, and consulting to the needs of
customers in both the financial services and telecommunications industries. 

		      INTELLIGENT SOLUTIONS UPDATE	   October 1, 1991, #3

Welcome to Intelligent Solutions Update. Each month this 1 page update delivers
information to Digital field and marketing organizations about the ways Digital
uses Artificial Intelligence(AI) to build superior solutions. Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

PRESS FOR DIGITAL AI: "DEC LEADS THE PACK"
-----------------------------------------
Coverage in the press builds confidence in our solutions, serves as an
entre into the account, and speeds sales cycles.  The excerpts below can
help customers appreciate the value of Digital AI. 

   COMPUTERWORLD, July 29, 1991 - "The Spang Robinson Report on Artificial 
   Intelligence puts Digital Equipment on top.  By its reckoning, DEC holds 
   a 26% market share--with an estimated $50 million in AI revenue, largely 
   from consulting--for 1991."  In the same issue, a pie chart labeled "and 
   DEC leads the pack..." shows Digital's leadership position in the market.

   BYTE MAGAZINE, January 1991 - "DEC has built this experience into an AI
   business that could easily stand on its own, employing about 500 people
   world-wide.  The company currently has more than 50 mission-critical 
   knowledge processing systems in daily operation, systems that save it 
   about $200 million annually"*

   CANADIAN TELECOM MAGAZINE, January 1991 - "Alberta Government Telephone 
   spent $1.1 million on a six month Expert System Apprenticeship Program 
   (ESAP)...delivered by Digital Equipment of Canada Limited."*

   BUSINESS WEEK, May 8, 1989 - "...everyone seems to agree that one company 
   has climbed head and shoulders above all others: Digital Equipment 
   Corporation...DEC is one of only a handful of companies worldwide with a
   foothold on the top rung of the automation ladder."*

* indicates reprints are available from Digital's Knowledge-based Applications 
and Services(DKAS) Business Unit.  Computerworld article reprints are on order. 

COMPETITIVE HOTLINE SUPPORTS DECSCHEDULER
-----------------------------------------
US Sales' competitive hotline(800-DEC-ISIT, dtn:297-3333) is a support
resource for Digital sales personnel facing competitive situations. To
address increased DECscheduler sales activity, DECscheduler information has
been added to the hotline's competitive weapons center.  Competitive hotline
front-line staff, who represent the first point of contact with the sales
force, are also ready to provide DECscheduler information. 

DECscheduler, an automated job scheduler for datacenter operations,
improves the performance of VAX/VMS systems in MIS production environments.
Automating datacenter scheduling with DECscheduler reduces errors, frees
resources from manual scheduling, facilitates standardization of procedures
across multiple datacenters, and streamlines datacenter reporting. 
  
Q2 SOLUTION FOCUS: IMAGING
--------------------------
Digital's Knowledge-based Applications and Services(DKAS) business unit is
delivering large-scale imaging solutions to customers in the state and
local government, pharmaceutical, health care, and transportation sectors. 
The imaging solutions delivered by DKAS feature a scalable architecture
that provides customers with benefit on an enterprise-wide basis. 

The secret to the enterprise-wide benefit of these imaging solutions is the
servers that support the architecture.  The servers support transactions in
a distributed environment at volumes allowing functions across the
enterprise quick access simultaneously. This type of enterprise-wide image
access has broad implications for your customer's business operations and
information systems strategy. 

		      INTELLIGENT SOLUTIONS UPDATE	   November 1, 1991, #4

Welcome to Intelligent Solutions Update. Each month this 1 page update delivers
information to Digital field and marketing organizations about the ways Digital
uses Artificial Intelligence(AI) to build superior solutions. Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

DIGITAL SALES FORCE - SPECIALIZING IN AI
----------------------------------------
In the drive to specialize, sales personnel are participating in AI
training programs provided by Digital's Knowledge-based Applications and
Services business unit(DKAS).  These are the same outstanding training
programs that Digital's customers have been enjoying for years. 

Account Manager Jim Gattuso of Landover MD, is one of the sales people who
have participated in a 3 day introduction to AI at the AI training facility
in Marlboro MA.  Several weeks after completing it, Jim feels his time in
the training was time well spent.  Jim said the course has been useful in
dealings with the customer and he would recommend the course to others. 

Upcoming 3 day courses begin on January 20 and on February 3.

PROGRAM ANNOUNCING DEC OPS5 V4.0
--------------------------------
OPS5 is a development environment for constructing high performance,
"forward-chaining", rule-based applications.  It is the tool of choice for
solving complex problems, such as scheduling, configuration, and
diagnostics, that may be difficult or impossible to solve with traditional
programming techniques. 

DEC OPS5 V4.0 includes major enhancements in areas of knowledge
representation and language expressiveness.  It will provide an enhanced,
simplified call-out facility on NAS compliant run-time libraries. DEC OPS5
V4.0 will be available across VAX VMS, RISC/Ultrix, and OSF/1 operating
environments.   The VAX VMS version will feature a built-in SQL interface
and a motif development environment. 

Q2 SOLUTION FOCUS: IMAGING
--------------------------
Digital's Knowledge-based Applications and Services(DKAS) business unit is
delivering imaging solutions to customers in the state and local
government, pharmaceutical, health care, and transportation sectors. The
imaging solutions delivered by DKAS feature a scalable architecture that
provides customers with benefit on an enterprise-wide basis. 

The secret to the enterprise-wide benefit of these imaging solutions is the
servers that support the architecture.  The servers support transactions in
a distributed environment at volumes allowing functions across the
enterprise quick access simultaneously.  This type of enterprise-wide image
access has broad implications for your customer's business operations and
information systems strategy. 

CMP RELATIONSHIP ANNOUNCED FOR AI CORP'S KBMS
---------------------------------------------
On October 29, Digital announced that AICorp Inc., had joined its 
Complementary Marketing Program (CMP).   

AI Corp's KBMS, the Knowledge Base Management System, is a powerful
application development tool that enables programmers to develop smart
applications.  KBMS applications can easily access a variety of databases
and file systems, including Rdb, RMS, and Sequential data, as well as
numerous user interfaces such as DECwindows or Windows 3.0. KBMS for VAX
customers include GE, CSX Technologies, London Life, Aetna, and Digital. 

							   December 9, 1991, #5
		      INTELLIGENT SOLUTIONS UPDATE	   

Welcome to Intelligent Solutions Update. Each month this 1 page update delivers
information to Digital field and marketing organizations about the ways Digital
uses Artificial Intelligence(AI) to build superior solutions. Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

A BUSINESS RE-ENGINEERING HIT IN THE FORTUNE 100 
------------------------------------------------
In September, business re-engineering services became the basis for a VP
level strategic consulting project at a fortune 100 industrial company.
According to people involved with the sale, a business modeling tool from
Digital's Knowledge-based applications and Services(DKAS) business unit
provided a distinct competitive advantage and a means for engaging the
customer at the VP level. 

The dynamic business modeling tool from DKAS is a highly visual and
automated mechanism for the re-design of complex processes spanning
functional, geographical, and organizational boundaries.  In support of
business consulting projects, DKAS uses the tool to model the customer's
business processes in their current and visionary states.  The use of the
tool in this fashion can have a profound impact on the way customers run
their businesses. 

WORLD CONGRESS ON EXPERT SYSTEMS
--------------------------------
The World Congress on Expert Systems(WCES) will be held from 12/17 to 12/19
in Orlando, Florida.  WCES is expected to attract 3,000 business and
technical personnel from  all industries.  Digital's Knowledge-based
Applications and Services(DKAS) business unit personnel will be at WCES to
participate in seminars, to provide information about Digital's AI
capabilities, and qualify sales opportunities.  Digital's Ruth Paul will
present on the topic, "Training and Educating Knowledge Engineers".
Digital's Frank Lanza will present on the topic "Managing Expert Systems
Development and Deployment: National and Global Perspectives". 

A limited number of passes are available through DKAS.  

INTELLIGENT SOLUTIONS SALES TOOLS
---------------------------------
Digital's Knowledge-based applications and services(DKAS) business unit
offers the sales force a wide range of sales tools.  3 different sales
brochures, 11 different success glossies, and 5 different magazine reprints
can be obtained from Digital literature distribution and DKAS Marketing.
Upon request, DKAS Marketing will provide a listing of these and other
"front line" sales tools. DKAS Marketing will also work with account
personnel to design a literature package suitable for your customer. 

QUARTERLY SOLUTIONS FOCUS: IMAGING - SCALING FROM MIN TO MAX
------------------------------------------------------------
Digital's Knowledge-based Applications and Services(DKAS) business unit
provides servers that allow entry level imaging solutions to grow into
large-scale systems without rewriting the application.  DKAS uses these
servers in delivery of turnkey imaging solutions.  

The scalability of the DKAS servers allows each of the DKAS imaging systems
to grow from entry-level to large-scale without rewriting the application. 
The servers will scale up to support scanning, processing, and retrieving
thousands of documents per hour.

		      INTELLIGENT SOLUTIONS UPDATE	   January 6, 1992

Welcome to Intelligent Solutions Update. Each month this 1 page update delivers
information to Digital field and marketing organizations about the ways Digital
uses Artificial Intelligence(AI) to build superior solutions. Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

USING "AI QUICK START" TO PENETRATE MIS 
---------------------------------------
AI Quick Start is the newest offering in the DKAS portfolio of programs for
technology transfer.  AI Quick Start is designed to help Digital account
teams increase penetration of MIS organizations in Fortune 500 companies.
It can be sold to CIOs or to the Director of MIS as a strategic component
of the skills development program for the MIS organization. 

AI Quick Start is a 5 week training and education program delivered at your
customer's site.  It provides theoretical and practical information on
designing, developing and implementing knowledge-based systems in a
business environment.  Up to 10 personnel from your customer's MIS
organization may participate in each delivery of the AI Quick Start
Program. 

GIVING CUSTOMER SERVICE A COMPETITIVE EDGE
------------------------------------------
A 1991 survey of 3,500 service managers in North America predicts strong
growth in the customer services application segment.  While only 23% of all
service organizations are currently using intelligent systems, 87% expect
to be using intelligent systems within the next three years(ServiceWare 1991). 

The following are among the customer service related advanced development 
efforts currently being pursued at Digital's AI Technology Center:
- CANASTA, which was the recipient of the AAAI innovative applications
award at AAAI '91, provides guidance to computer support engineers in the
difficult and time consuming task of analyzing operating system crashes. 
- OMNI provides powerful modeling capabilities that assist a customer
service representative in answering diagnostic or procedural questions. 
- SKIS analyzes analyzes the text of customer requests and identifies what
customer service skills are necessary to address the problem.  SKIS can be
used to route customer service requests.  

These and other advanced development projects prove the value of the
knowledge-based approach in the customer services arena.  Consultants from
Digital's knowledge-based applications and services group(DKAS) are working
to bring these same benefits to our consulting clients. 

DIGITAL NEURON DATA RELATIONSHIP EVOLVES TO CMP
-----------------------------------------------
Digital and Neuron Data have agreed to discontinue their long-standing DDS
agreement for Neuron Data's Nexpert Object product in favor of a CMP
relationship.  The following are among the reasons for the shift: 
- A CMP relationship is more appropriate than a DDS in the context of 
Digital's New Management System(NMS).
- When Digital and Neuron Data entered into the DDS agreement, Neuron Data 
had a small direct sales force.  The CMP relationship will allow both 
Digital and Neuron Data to take advantage of the strong direct sales force 
that Neuron Data now has.
- The CMP relationship will allow Digital to concentrate on its strength in
delivery of knowledge-based solutions: consulting and training. 

Nexpert Object will continue to play an important role in Digital training
and consulting services.

Please see the 12/30/91 Sales Update p.174-177 for more information.


		      INTELLIGENT SOLUTIONS UPDATE	    July 30, 1992, #7

Welcome to Intelligent Solutions Update.  This 1 page update delivers
information to Digital field and marketing organizations about the ways
Digital's Artificial Intelligence Technology Center (AITC) builds solutions
that provide our customers with sustainable competitive advantage.  Please
send comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

FIVE WINS ACROSS THREE APPLICATION AREAS
----------------------------------------
The following projects are under way or have completed initial phases as the 
result of recent AITC service contract wins:

- STRATEGIC ENTERPRISE PLANNING SOLUTION for an investment banking powerhouse. 
  Because strategic enterprise planning is an every day concern of top 
  management, this solution results not only in significant project revenues, 
  but also in substantial visibility in the eyes of top customer decision 
  makers.

- 3 FRAUD MANAGEMENT PROJECTS: one for a world renown financial services 
  organization, one for a major consumer lending company, and one for a 
  leadership telecommunications company.  As was the case for these projects, 
  the business justification for investment in fraud management systems is 
  often extremely compelling.  

- CAPITAL EQUIPMENT SCHEDULING SOLUTION for a GIA airline.  For capital 
  intensive businesses, effective utilization of equipment is equivalent to 
  improved return on investment and can be the key to competitive advantage.  
  Airlines, manufacturing, and petro-industry customers have repeatedly 
  benefited from AITC scheduling solutions.
 
BOB PALMER ON AI IN NEW YORK TIMES - CAPABILITY AVAILABLE TO CUSTOMERS NOW
--------------------------------------------------------------------------
The 7/18/92 New York Times article entitled "Digital Leaders..." covers  
Bob Palmer's views on re-designing Digital as a business.  Bob says he 
expects re-design to save Digital $1b annually.  Bob is quoted: "We've even 
developed artificial intelligence software for doing it.  It's really 
pioneering work."

The AI approach Bob refers to in this article is being put to use to the
benefit of Digital customers NOW.  Business re-engineering services from
the AITC can result in orders of magnitude productivity gains.  AITC business 
re-engineering may hold significant value for any of our customers searching 
for ways to achieve efficiencies by re-designing their business, 

AAAI '92: REPORT AND EDITORIAL COMMENT
--------------------------------------
The American Association for Artificial Intelligence' Annual conference for 
1992 (AAAI) was held in San Jose, California, July 14-17.  Follow-up on 
customer contact has been initiated on 302 leads acquired at AAAI.  In 
addition to customer contact, one-on-one business meetings were held with 
6 industry analyst groups, 5 publications, and 7 CSOs.

AAAI is one of only a few trade shows, if not the only trade show, where
one vendor dominates year after year.  Digital is that vendor.  No one will
deny that Digital has earned the respect of customers, competitors, CSOs,
analysts, and the press through consistent leadership in application of AI
to real business problems.  As always, I encourage sales, marketing, and
delivery personnel to use the respect we have worked hard to earn in AI to
generate wins like those listed above. 
 
THANK YOU TO LOYAL READERSHIP
-----------------------------
Many of you noted a lapse of several months in the delivery of these
updates.  This issue is being delivered as a result of your requests.
Sincere thanks for letting me and AITC management know your interest. 

		      INTELLIGENT SOLUTIONS UPDATE	  October 12, 1992, #9

Welcome to Intelligent Solutions Update.  This 1 page update delivers
information to Digital field and marketing organizations about the ways
Digital's Artificial Intelligence Technology Center (AITC) builds solutions
that provide our customers with sustainable competitive advantage.  Please
send comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

KARMA Service Delivery Kit
--------------------------
KARMA is a uniquely powerful strategic planning support capability
available now to Digital customers as a service.  If planning professionals
in your customer compile large amounts of data to support periodic
strategic planning initiatives, and if your customer views strategic
planning as critical to success, then you may want to consider the role
KARMA can play in your account strategy. 

The field test version of the KARMA Service Delivery Kit can help field
personnel make an initial determination as to whether KARMA is appropriate
for a given customer.  For more information about the Service Delivery Kit,
please copy and review the following file: 

BODACH::DISK$3:[KARMA.SERVICE-DELIVERY-KIT]READ_ME.TXT

If a potential KARMA opportunity is identified in the US or GIA, please
contact Patrick Roach @LMO 296-5231.  For potential opportunities in Europe
or for more information about the KARMA Service Delivery Kit, please
contact Chris Kearns @GAO 822-4981.

DECmodel Version x1.2 Available for Internal Use
------------------------------------------------
Dynamic Business Modeling with DECmodel is a methodology and tool
used to demonstrate the design and integration of business, systems, 
and organizational processes. Using DECmodel, Digital consultants and their 
clients understand, test, and communicate the client's business and system 
processes.

DECmodel version X1.2 is available for internal use in Digital and for use
by Digital employees in delivering services to Digital customers. For
information on how to obtain DECmodel X1.2 software, please contact: 

Area		Who			Node			Telephone
U.S. & GIA	Ed Raposo		AIDEV::RAPOSO		dtn 296-5374
Europe		Simon Sutherland	YIPPEE::SUTHERLAND	dtn 828-5286

For DECmodel X1.2 training information, please contact:

Area	        Who			Node			Telephone
U.S. & GIA	Ruth Paul		LMOADM::PAUL		dtn 296-5662
Europe	        Simon Sutherland	YIPPEE::SUTHERLAND	dtn 828-5286

Digital to Participate in US Air Force Sponsored Knowledge-Based Symposium
--------------------------------------------------------------------------
The US Air Force Logistics Command Center for Supportability and Technology
Insertion Acquisition Modeling, with the The International Association of
Knowledge Engineers (IAKE), is co-sponsoring the "New Generation Knowledge
Engineering" Symposium, to be held November 16-19 at the Doubletree Hotel
in Arlington, VA.  Digital's Manager of Corporate AI Marketing, Themis
Papageorge, will present a paper entitled "Competitive Advantage for the
90s: The Knowledge Based Organization" and participate on a panel. 

This year's symposium will address three main areas: Knowledge Work, KBS
Development, and the Knowledge Engineering Profession.  The program will
consist of Workshops, Professional Panels, Tutorials, Exhibits, and
Industrial Forums.   For additional information and registration please
contact Julie Walker or Paula Ungureanu at 301/926-2577. 

		      INTELLIGENT SOLUTIONS UPDATE	  December 3, 1992, #10

Welcome to Intelligent Solutions Update.  This 1 page update delivers
information to Digital field and marketing organizations about the ways
Digital's Knowledge Based Solutions Center(KBSC) builds solutions that
provide our customers with sustainable competitive advantage.  Please send
comments to Malcolm Bliss @LMO. This update is for INTERNAL USE ONLY. 

MICHELIN BUYS $2 MILLION WORTH OF DECSCHEDULER
-----------------------------------------------
Michelin has placed an order for $2 million worth of DECscheduler licenses.
DECscheduler will play a critical role in Michelin's plans for remote
monitoring of their industrial applications. 

There are now over 1,300 DECscheduler installations.  DECscheduler is an
automated job scheduling application that operates across LANs and WANs.
DECscheduler provides for VAX/VMS centralized scheduling of tasks to be
executed in VAX/VMS and U*IX environments. 

EUROPEAN PTT BUYS ALARMS MANAGEMENT PROJECT 
-------------------------------------------
A European PTT has purchased a project to address automated analysis of
alarms generated by the public telephone network.  The project will be
delivered by KBSC consultants from Valbonne and will take advantage of
knowledge based software developed by Digital's Telecom IBU. 

Knowledge based systems are highly suited to alarms monitoring and analysis
tasks.  While alarms oriented applications exist across all industries,
greatest immediate potential may lie in the utilities and telecom
industries. 

DEC OPS5 NOW RUNNING ON ALPHA
-----------------------------
KBSC engineers have ported DEC OPS5 to Alpha AXP, and DEC OPS5 applications
are now running on Alpha.  Field test for DEC OPS5 on Alpha will be in
January. First customer ship of DEC OPS5 for Alpha will be in May. 

DEC OPS5 is a powerful tool for developing and delivering integrated, high-
performance, rule based expert systems.  DEC OPS5 is now available on
VAX/VMS, RISC/ULTRIX, and DECOSF/1 platforms. 
 
KNOWLEDGE-BASED HOTLINE NOW OPEN: 800-DEC-INFO X763
---------------------------------------------------
Customers can now get fast access to information about solutions from 
KBSC by dialing 1-800-DEC-INFO and requesting extension 763.  This will put 
customers in direct contact with a KBSC customer services representative who 
can provide initial information and make experts available to answer questions 
in detail.

DIGITAL'S IMKA TECHNOLOGY FEATURED IN NIKKEI INTELLIGENT SYSTEMS MAGAZINE
-------------------------------------------------------------------------
Digital's IMKA technology was featured in an article appearing on pages 12
through 16 of the August issue of Nikkei Intelligent Systems Magazine.  

IMKA technology is the result of a coordinated effort of Digital Equipment
Corporation with US West, Ford Motor Company, Texas Instruments, and
Carnegie Group Incorporated.  IMKA technology is a sophisticated facility
for representing and managing knowledge that can be tightly integrated with
conventional software technology. 

FAST DECMODEL PACKAGE NOW AVAILABLE
-----------------------------------
The fast package for Business Process Re-engineering(BPR) with DECmodel 
has been delivered to customers in the aerospace, financial services, and 
telecommunications industry.  

The fast package includes 20 days of customer-consultant contact, and has
been designed as an entry offering allowing customers to quickly gain an
appreciation of the benefits of BPR on a small scale. Upon completion of
the fast package, Digital consultants and your customer will be able to
confidently plan broader BPR engagements. 

							August 1, 1994, #11

		        INTELLIGENT SOLUTIONS UPDATE	  

Intelligent Solutions Update delivers information to Digital field and
marketing organizations about the ways Digital builds intelligence into
computer systems to provide clients with unique competitive advantage.  Please
send comments to Malcolm Bliss @MRO. This update is for DIGITAL INTERNAL USE
ONLY. 

CONFIGURATION PROGRAM ACHIEVES MAJOR MILESTONE
----------------------------------------------
Digital has completed the most critical milestone in a multi-year program to
deliver an expansive configuration solution to a Fortune 500 manufacturing
client in the US.  The CEO of the client stated in a letter to Bob Palmer:
"Digital has assisted in defining our current product structure and has helped
develop the vision and systems to implement new integrated solutions". 

This success is the latest in a tradition of Digital excellence in
configuration solutions.  Other configuration successes include solutions for
telecom equipment manufacturers, insurance document preparation, and computer
systems assembly. 

Digital configuration solutions reduce costs, increase quality, and shrink lead
times.  A Digital configuration solution can be considered wherever a
specialized product is assembled from a standard set of parts to meet a wide
range of changing requirements.  Clients whose central concern is production of
heavy equipment, sophisticated electronics, or complex documents are prime
candidates for a Digital configuration solution. 

For more information about delivering configuration solutions please contact Ed
Orciuch @MRO dtn:297-2534. 

DATA ANALYSIS HOT STREAK
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Digital has been repeatedly engaged by a Fortune 500 client in the
pharmaceuticals industry to assist in analysis of sales and marketing data. 
With each successive delivery, the client has introduced Digital to a new part
of their business that requires assistance in interpreting large volumes of 
data. 

As the result of the analyses conducted by Digital, the client has shifted
emphasis and tactics employed by a large direct sales force to win more
revenues and market share.  The Digital analyses have provided insight about
purchase behavior that the client had not been able to achieve without Digital
assistance.  Digital has achieved these results through an approach known as
data mining, which involves the use of learning systems technology to conduct
extremely thorough analyses. 

The data analysis service has now been contracted by a second fortune 500
client for a business in Europe.  This client also exhibits the key qualifiers
that indicate the service will be a success:
- large volumes of homogeneous sales and marketing data
- availability of historical data going back at least one year
- the need to understand customer behavior in order to fine-tune sales and 
  marketing efforts

For more information about the data analysis service please contact Ed Orciuch
@MRO dtn:297-2534. 

FRAUD SUCCESS LEADS TO A NEW OPPORTUNITY: CHURN
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Digital has successfully employed knowledge-based technology for customer
profiling and real-time transaction analysis to detect and manage fraud.
Digital has completed numerous consulting and system delivery projects for
management of fraud in the telecommunications and financial services
industries. These deliveries include clients in the Americas, Europe, and the
Asia-Pacific region.  

Digital is now re-using the same customer profiling and transaction analysis
technology that was used to address fraud.  This time the technologies are
being employed to address a problem known as churn.  Churn refers to continuing
customer defections from telcos, banks, and credit card companies. Every time a
customer discontinues service, it represents a real loss. To maintain a
customer base, every churned customer needs to be replaced by a new customer.
The premiums paid out by telcos, banks, and credit card companies to attract
those new customers represent a significant expense, so even small reductions
in the rate of churn can make a significant positive contribution to the the
bottom line. Digital is working closely with two customers to conduct
technology trials in the battle against churn. 

Digital's approach to churn is to analyze historical customer data to determine
what types of customer behavior predict churn.  Prediction of churn will enable
preventative action to be taken to save valuable customers before it is too
late.  The ongoing technology trials will confirm the effectiveness of a
particular learning system technique in predicting churn.  Learning systems
techniques in a prediction module will be delivered with modules that select
appropriate churn counter-actions to form a churn solution. 

For more information about Digital's capability in fraud or churn management 
please contact Malcolm Bliss @MRO, dtn:297-2922.

FACTORY SCHEDULER FOR CIRCUIT BOARD MANUFACTURING
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Digital's Factory Scheduler is a planning and control tool for circuit board
manufacturers with one or more surface mount production lines and a moderate
mix of products. Factory Scheduler reduces the time and cost associated with 
manufacturing change-overs and set-ups by providing:
- a graphical environment with a single, consistent set of rules for planning 
  an integrated production process.
- generation of control instructions for mechanical insertions, and operator 
  instructions for manual insertions. 
- generation of preferred and alternate routings.
- integration of product data, CAD data, plant process capabilities, and 
  manufacturing intelligence.
- automatic identification of process conflicts to reduce the need for 
  dry runs.

Factory Scheduler has been installed in more than 10 locations in conjunction
with the CIMBridge product from Digital solution partner, Mitron. Digital seeks
to increase Factory Scheduler installations through Mitron to Mitron's
traditional market segment and through direct channels to customers outside of
Mitron's traditional market segment. 

For more information about Digital's Factory Scheduler capability please 
contact Ed Orciuch @MRO, dtn: 297-2534.