Conference heron::euro_swas_ai

226.0. "VAX Decision Expert Survey - Some Euro input?" by HERON::ROACH (TANSTAAFL !) Tue Sep 11 1990 13:21

Printed by: Pat Roach                                    Document Number: 013077
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                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     10-Sep-1990 09:34pm CET
                                        From:     LEBLANC
                                                  LEBLANC@WEREOK@HERON@MRGATE@HUGHI
                                        Dept:      
                                        Tel No:    

TO:  ROACH@A1NSTC


Subject: VAX Decision Expert Survey


The VAX Decision Expert product team invites you to participate in a survey 
being conducted to measure your experiences and perceptions of VAX Decision 
Expert.

Thank you in advance for taking the time to provide this valuable information.  
Please complete the attached survey form by Friday, September 21st or refer 
to VDE notes file #160.

If you have any further questions please contact:
	
Ann LeBlanc
Product Manager
DTN: 381-0043
NODE: WEREOK::LEBLANC




VAX Decision Expert V1.0 Survey 
-------------------------------

Section 1:  

NAME:  _____________________________________

NODE ADDRESS: ________________________

LOCATION:   _________________________

Group:   ____________________________

DTN:        _________________________


ARE YOU AN EXPERIENCED USER OF THIS PRODUCT ?   ____     ____
                                                YES       NO 

DO YOU SUPPORT A CUSTOMER USING THIS PRODUCT ?  ____     ____
                                                YES       NO

   o Relationship to VDE
	__Work with others using VDE 
	__Work in VDE support role (sales, marketing, CSSE)
	__Work with VDE directly 


Section 2: Current Users

A. For Each Application:

   o Names of application:

   o Internal or External
     -- If external, what company is application being produced for?

   o Short Description of application:


   o Completed or In progress?   Date of (target completion):_____

   o Application area:
	__ Diagnosis
	__ Maintenance
	__ Help Desk
	__ Analysis 
	__ Other: -------------------------------------------------
		  _________________________________________________

   o Size of application (number of modules):

   o Is your application integrated with other languages and tools? What?

   o What (was, will be) the payback for your organization from your 
     VDE application? (time and/or money) 

   o How many person-months did this application take (or will it take)? 

     Developers of VDE applications:

   o How many people worked on the development of the application?     

   o What was the skill level of the developer(s)?    
     (non-technical, programmers, engineers, knowledge engineers, manager)


   Users of VDE applications:

   o How many end-users ( are using/will use ) the VDE application?

   o What is their skill level?




B. Other:
  
   o How long has your group used VDE? 

   o What is your hardware configuration?

   o Are you using 1.0-B? 
     Location: Notesfile    AITG::decision-expert (note 149) 

   o Why did you choose Decision Expert over other expert system tools?

   o Are you interested in being a Field test Site for Version 2.0?  

   o Overall, How satisfied are you with VDE?

   o What is your overall impression of the product with respect to
			 
        - Functionality
        - Performance
        - Quality
        - Documentation
        - Ease of Use




Section 3: Non Users

   o What considerations have stopped you from using VDE?

   o What change would make you reconsider using VDE? 

   o Are you using a different ES (Expert System) tool instead of VDE? What? 


Section 4: Future Use

   o Have you taken the VDE Training Class in DLB12? 

   o Are you currently evaluating other ES (expert system) tools?  If so, what 
     criteria do you expect will have the greatest impact on tool selection:
	     __cost
	     __ease-of-use
	     __hardware platform
	     __graphics
	     __integration features 
	     __other:


Section 5: Contacts to Other VDE Users

   o  Who do you know that is also using VDE (outside of your group)?
      (name/number)

   o  What are they using it for?


Section 6: Overall Comments 


   o What things would you change/add to VDE? 

   o What do you most like about it?  

   o Additional Comments?


Thank You!