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| Title: | Europe-Swas-Artificial-Intelligence |
|
| Moderator: | HERON::BUCHANAN |
|
| Created: | Fri Jun 03 1988 |
| Last Modified: | Thu Aug 04 1994 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 442 |
| Total number of notes: | 1429 |
139.0. "Support OK for DDS products" by BONNET::COUTIER () Mon Oct 02 1989 16:47
A long-time issue at last resolved ! (at least at European level).
European customer services have just agreed to offer services for
both Nexpert Object and Epitool. This means Q numbers for telephone
support, right-to-new copy, new media and documentation will be
introduced.
It is now up to each country to implement this decision locally.
The options are:
1. full services, with one telephone support specialist assigned,
receiving back-up support from the vendor in Europe.
2. services introduced, but no support available locally. Customers
call Digital locally, but problem statements are passed on to either
a Digital specialist from a nearby country, or to the vendor directly
for resolution.
3. bad idea (!) and no services introduced locally.
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