| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 23.1 | What are the 3rd party areements? | OSLVS1::ARNE | Arne Skaanes | Thu Aug 11 1988 09:56 | 16 |
| Thanks for the enlightening.
You say that we NOW have agreements with Intellicorp and Carnegie.
I'm very interrested what these agreements are, what level of
support we will offer the customers for these products. And also
what support we will demand from 3rd party companies IN EUROPE.
As I said in some earlier note: Good support is Digitals strength,
let us live ut to that reputation, and let that be our competetive
edge!!!
Looking forward for your response Pascal!
Thanks and regards,
Arne
|
| 23.2 | Implications of 3rd-party agreements | BONNET::COUTIER | | Thu Aug 11 1988 19:38 | 15 |
| The agreements with Intellicorp and Carnegie have just been signed
and will be announced at AAAI later this month. So we will need
some time to work out a plan to translate these agreements into
actual european support. Basically, due to the complexity of both
tools, the time necessary to master them and the potential market
for high-end tools, we do not expect all AI specialists around Europe
to get fully trained in these tools and to offer post-sale support.
This will be very much opportunity-driven, whereby those countries
and people willing to make this investment will be offered a chance
to develop capabilities (local distributors are willing to help
us with that), while the others will probably be offered a general
course about presentation of technical features, major differences,
and positioning versus other tools like ESE.
Pascal.
|
| 23.3 | Support from 3rd parties | MUNICH::DIRK | | Tue Aug 16 1988 18:04 | 24 |
| Pascal,
selling, supporting and using an AI-product within customer projects
may be seen as three rather different aspects. NEXPERT V1.0, as an
example, is rather easy to sell because of its winning development
interface, but a high risk in a SWAS-project, because it's so buggy
and poorly documented. That is why we'd not dare to use it in a
critical situation: we'd not risk to loose a project just because
the AI-component is poor quality and supported in "as is" mode, only.
Therefore, if we invoke 3rd party relationships for use in Europe,
we have to take into account that our customers tend to be more sensitive
to support and product quality than U.S. customers. Training (and not
just presales training) and working support channels to those 3rd
parties are required - unfortunately 3rd parties sometimes tend to
sell via DEC, because they want to get rid of the nonprofitable
postsales support. Hope there will stay at least some DEC supported
AI-products in our portfolio...
Dirk
|
| 23.4 | Just a reminder - 3rd party agreements? | OSLVS1::ARNE | Arne Skaanes | Mon Oct 03 1988 00:16 | 7 |
| Well, as all the major AI-events are done; how about giving us a
brief description of the afore mentioned agreements with 3rd party
AI-tool builders. Or maybe give us a pointer to where we can find
some more information on this matter.
Thanks and regards
Arne
|
| 23.5 | Where we are today with 3rd-parties | BONNET::COUTIER | | Wed Nov 02 1988 18:00 | 18 |
| A quick note on where we are with third-party AI products.
The CMP (Cooperative Marketing program) with Intellicorp on KEE
has now materialized into a Vax Lisp version, which was announced
at AAAI in August.
We have also announced a CMP agreement with Carnegie Group for
Knowledge Craft, and Simpack and Graphpack (Vax Lisp versions).
Now, both these CMP do not apply per se in Europe, as these companies
have too small representation to qualify. However, it does not matter,
as we do not sell the product directly in a CMP, rather we respond
to bids with the third party to get a piece of the project work.
Also talks are under way to get a DDS agreement with Epitec (Sweden)
for Epitool. In that case, we would sell (ans support!) the product.
You can give your thoughts on this deal directly to me, or through
your country AI marketeer (if there is any!).
Pascal
|