Conference abbott::ms-mail_driver

402.0. "> 900 recipients in mail gives "Not enough memory avail"!" by OSLLAV::BJARNEC_P (The last boat left without me .....) Wed Apr 16 1997 10:38

    Hi,
    
    A customer of mine has problems when the users receive mail
    messages with 900 - 1000 recipients or more.  They get an
    "There is not enough memory available to complete that operation"
    error message - and MS-Mail hangs (Incoming mail -> Mailworks Server
    -> Mail Driver for Mailworks -> MS-Mail).  
    
    I searched this conferance for similar reports and found some useful
    info in notes 189 + 272, but they are both quite old and this customer
    is using latest version of the Mail Driver, for instance.  Also, from
    the info in these 2 notes I'm still unsure if the limitation of approx
    900 recipients is caused by MS-Mail itself or our Mail Driver product.
    
    Maybe someone could clarify which one is the culprit!?
    
    The problem occurs on all clients when they receive mail with many
    recipients and most of these clients are typically high end Pentium PCs
    with either Windows or Windows NT 4.0.  Below is a typical
    configuration scenario which would experience the hang:
    
    Pentium PC w/ 32 MB RAM and large Page file
    Windows NT 4.0
    Mail Driver 1.7
    MS-Mail 3.2
    MailWorks Server 1.3 (ECO?)
    
    
    I'd be grateful if someone could please point out where the problem
    lies and if there is any workaround or new version available to fix.
    
    
    Thanks,
    
    	Bjarne Christensen, CSC, Oslo.
                                             

    Hi
    
    When are they getting this error?  When they read the message?  If so,
    it has to do with the viewer the MS-Mail client uses to read the
    message.  It has an upper limit size (32K comes to mind, but don't
    quote me on it it's been a LONG time).  The only thing they can do is
    save the message to a DOS file and use a different viewer.
    
    BTW, the driver is NOT supported on Windows NT/95.
    
    Also, there's an ECO kit to V1.7 in TIMA.
    
    Cindy
    
                                          

    Thanks Cindy!
    
    I thought it might be an MS-Mail problem ..... ;-)
    
    I'll brief the customer on this situation, and also mention about
    supported platforms.  Incidently, are Windows95 / Windows NT platforms
    supported if they instal the Mail Driver ECO?
    
    Thanks,
    
    	Bjarne :-) 
                  

    No, we never did any work to support the NT/95 platforms because the
    driver ships with MS-Mail V3.2 and it's not supported on those
    platforms.
    
    cindy