| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 186.1 | 02216 21/6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jun 23 1994 18:49 | 6 |
|
Log No :02216
Customer :Heathcote Books
Reason :License problem - should be VMS.
Logged By :James Kerr
|
| 186.2 | 03324 22/6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jun 23 1994 18:51 | 6 |
|
Log No. :03324
Customer :Siemens Plessey Defence Systems
Reason :DIA3 SCSI problem -should be SCSI
Logged By :Rusty Broad
|
| 186.3 | 04711 23/6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jun 23 1994 18:53 | 6 |
|
Log No :04711
Customer :Engineer - Colin Jenkins
Reason :SCSI Installation - Should be SCSI
Logged By :Simone Coffin
|
| 186.4 | 01013 20/6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jun 23 1994 23:20 | 6 |
|
Log No :01013
Customer :Eng @ Royal London Hospital
Reason :3500 - Should be RA70
Logged by :Paula Wharton
|
| 186.5 | | KERNEL::ANTHONY | | Fri Jun 24 1994 13:36 | 5 |
|
log no :5423
customer :act computer support ltd
reason :fddi controller on PC should be pci_hw
logged by :Cathy Hollands
|
| 186.6 | 07129 27/6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Jun 27 1994 13:03 | 5 |
|
Log No :07129.00-46K-1UVO
Customer :ERNEST DEWS LTD
Reason :Faulty system was a PC (Identified by Router)
Logged by :800003 Gary Stewart
|
| 186.7 | 08704-28-6/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Jun 28 1994 14:33 | 6 |
|
Log # :08704.00-46K-1UVO
Cust :MARITIME WARFARE DEVELOPMENT CENTRE
Reason :Ingress font reqd for VRT2000 running OSF/1. Logged on 3600
Log by :CATHY HOLLANDS
|
| 186.8 | 08626 28-6-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Jun 28 1994 14:42 | 6 |
|
Log :08626.00-46K-1UVO
Cust :HUGHES NETWORK SYSTEMS LTD
Reason :Cost to convert MVAX2 110 to 240V
Log By :ANGIE POWER
|
| 186.9 | 08845 28-6-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Jun 28 1994 16:54 | 5 |
|
Log :08845.00-46K-1UVO
Cust :ENG STEVE FRANKS
Reason :teresa ts; cannot use scsi options on scsi bus.
Logged by :RUSTY BROAD ??
|
| 186.10 | 10468 29-6-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Jun 29 1994 18:51 | 5 |
|
Log :10468.00-46K-1UVO
Cust :STATES JERSEY COMPUTER SERVICES
Reason :RRD42 - should go to SCSI as ROUTER.
LOg By :Teresa using 236416 RUSTY BROAD
|
| 186.11 | 10532 29-JUN-1994 | COMICS::TRAVELL | John T, UK VMS System Support | Wed Jun 29 1994 21:11 | 5 |
|
Log :10532.00-46K-1UVO
Cust :P & O EUROPEAN FERRIES (DOVER) LTD
Reason :"hsc005 drive detected error" should be CI
LOg By :JANE STICKLEY (FCM)
|
| 186.12 | 11683 30-6-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jun 30 1994 18:08 | 5 |
|
Log No :11683.00-46K-1UVO
Customer :NEWTON INVESTMENT MANAGEMENT LIMITED
Reason :DSM problem. Should go to NUK_DSM
Logged by :PHIL KING 80021
|
| 186.13 | 12301 1-7-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Jul 01 1994 13:28 | 5 |
|
Log :12301.00-46K-1UVO
Cust :BARCLAYS MERCANTILE BUSINESS FINANCE
Reason :Information for Steve Hiscock about ACMSDI problem
Log by :SUZANNE CLEVELAND
|
| 186.14 | 12203 1-7-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Jul 01 1994 13:30 | 5 |
|
log :12203.00-46K-1UVO
Cust :BARCLAYS MERCANTILE BUSINESS FINANCE
Reason :ALL in One
Log By :RHODA WALSH
|
| 186.15 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Mon Jul 04 1994 10:29 | 5 |
|
13369.00-46K-1UVO
RA81
GETTING LOTS OF FORCED ERRORS
ANGIE POWER
|
| 186.16 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Mon Jul 04 1994 11:59 | 5 |
|
Log No 13697.00-46K-1UVO\
Customer LONDON UNDERGROUND LTD
Reason ts: getting termination message on dbms monitor... q = IM
Logged By RACHEL CRUMPLIN
|
| 186.17 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Wed Jul 06 1994 13:24 | 5 |
|
Log No 16275.00-46K-1UVO
Customer P & O EUROPEAN FERRIES (DOVER) LTD
Reason WAN ROUTER 500 fault
Logged By Mark Barry
|
| 186.18 | 21258 11-July-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Jul 11 1994 18:46 | 5 |
|
Log :21258.00-46K-1UVO
Cust :ANDERSON FYFE
Reason :disk problem error reading sector RD53
Log By :PAUL BARNARD
|
| 186.19 | 21274 11-7-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Jul 11 1994 19:27 | 5 |
|
Log # :21274.00-46K-1UVO
Cust :LEICESTERSHIRE HEALTH AUTHORITY
Reason :DSM Crashes on PDP11.
Log By :DARRELL JENKINS
|
| 186.20 | 22799 13/7/94 | KERNEL::BLAND | Norman Bland 833 3797 CSC, Basingstoke | Wed Jul 13 1994 10:37 | 7 |
|
Log Number : 22799
Customer : CREDIT SUISSE FINANCIAL PRODUCTS LTD
Reason : audit server process is looping at priority 8
Logged by : NIKKI MACARIO
|
| 186.21 | 23635 13/7/94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Jul 13 1994 16:29 | 5 |
|
Log # :23635.00-46K-1UVO
Customer :BRITISH GAS PLC
Reason :ICL to Vax data transfer via decnet
Logged by :JAMES KERR
|
| 186.22 | 23819 13-7-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Jul 13 1994 17:50 | 6 |
|
Log Number :23819.00-46K-1UVO
Customer :MIDLAND BANK PLC
Reason :DecServer 200 problems DSRVB-BB
Logged By :SUZANNE CLEVELAND
|
| 186.23 | 23670 13-7-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Jul 13 1994 17:55 | 6 |
|
Log Number :23670.00-46K-1UVO
Customer :HARCROS PIGMENTS EUROPE
Reason :PC Interconnect/Ethernet Problems
Logged by :JON RYAN
|
| 186.24 | 24171 14/7/94 | KERNEL::BLAND | Norman Bland 833 3797 CSC, Basingstoke | Thu Jul 14 1994 09:29 | 7 |
|
Log Number :24171.00-46K-1UVO
Customer :HMS TRENCHANT
Reason :RC25 WILL NOT COME UP AN RUN
Logged by :HELEN ROSS
|
| 186.25 | This is going to screw up our stats!!!!! | KERNEL::PETTET | Norm Pettet CSC Basingstoke | Thu Jul 14 1994 17:55 | 19 |
| Log Number :25186.00-46K-1UVO
Customer :ARJO WIGGINS CARBONLESS PAPER LTD
Reason :See below
Logged by :GAVIN LIPSCOMBE
Not strictly a miss-routed request but Gavin has been told, by Sue
Jackson, NOT to pass requests through LIVE if there are customer's
waiting.
Obviously this is going to have a BIG bearing on our stats. I have
spoken to Brian Anthony and he will take it up with Paul Brown. This
needs to be resolved very quickly
Regards,
Norm
|
| 186.26 | 25262 14-Jul094 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Jul 14 1994 19:23 | 6 |
|
Log Number :25262.00-46K-1UVO
Customer :ENG - GP MORGAN
Reason :problems setting up the scsi board...
Logged by :NIKKI MACARIO
|
| 186.27 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Mon Jul 18 1994 14:16 | 6 |
|
Customer : SOUTHERN ELECTRIC
Log No : 27603.00-46K-1UVO
Reason : TS:M3800 - LINK LIMITATION A SCSI CABLE BETWEEN SERVER &
DISK DRIVE
Logged By : HELEN ROSS
|
| 186.28 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Mon Jul 18 1994 16:50 | 5 |
|
Customer :ENGR
Log No :27900.00-46K-1UVO
Reason :rf35 in enclosure in system box logs 6b positioner
Logged By :GLORIA PICKARD
|
| 186.29 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Wed Jul 20 1994 14:16 | 17 |
|
Customer :ADRIAN KEWARD*
Log No :30208.00-46K-1UVO
Reason :
Problem Description
Rusty/resp...ts; needs to know if an MD400 scanner, an LN07 can be
connected
to a Sun wkstn pls...he is an independent consultant.....
bi; med
***can anyone help in systems group ***********
Logged By : Rust Broad
(I thought I'd include the whole troublestatement as NONE of)
(the options are dealt with by this group )
|
| 186.30 | | KERNEL::WRIGHTON | I'll call you back later, alright ! | Wed Jul 27 1994 16:57 | 5 |
|
Log No :37668.00-46K-1UVO
Customer :BARCLAYS BANK PLC
Reason :TS: the DECserver is out.
Logged By :JON RYAN
|
| 186.31 | Route to sys, then ring hunt # | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Sat Jul 30 1994 16:54 | 7 |
|
Log # :40656.00-46K-1UVO
Customer :RICHARD DAKIN DEC Engineer.
Problem :Info reqd on memory. Call sent to systems que, then rang
hunt line.
Logged by :RUTH BROMLEY
|
| 186.32 | How to kill live call handling | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Sun Jul 31 1994 14:58 | 5 |
|
Log :40763.00-46K-1UVO
Customer :CREDIT SUISSE FINANCIAL PRODUCTS LTD
Reason :Put straight in queue. Both engs phones ready.
Logged By :Paul Barnard
|
| 186.33 | | KERNEL::SCOTT | you can trust a teddy bear | Mon Aug 01 1994 09:49 | 4 |
| Log :40848.00-46K-1UVO
Customer :COOPERS & LYBRAND
Reason :Disk errors (fault lights on drives)
Logged By :Nikki Levett (Focal Call Management)
|
| 186.34 | | KERNEL::SCOTT | you can trust a teddy bear | Mon Aug 01 1994 14:16 | 6 |
| Log Number : 41537.00-46K-1UVO
Customer : KNIGHT BROTHERS LTD
Reason : System disk errors
Logged by : Nikki Macarion
|
| 186.35 | | KERNEL::SCOTT | you can trust a teddy bear | Tue Aug 02 1994 12:02 | 7 |
| Log Number : 42646.00-46K-1UVO
Customer : ICI paints
Reason : RL02 disk errors
Logged by : Teresa Barden
|
| 186.36 | Comms problem 2-Aug-94 | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 02 1994 14:42 | 5 |
|
Log # :42904.00-46K-1UVO
Customer :CH PEARCE CONSTRUCTION PLC
Reason :problems with connecting via telephone to other sites
Logged by :GLORIA PICKARD
|
| 186.37 | Sales ?? | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 02 1994 14:46 | 5 |
|
Log # :43015.00-46K-1UVO
Customer :INMARSAT
Reason :Sales enquiry. Wants to replace 8530.
Logged by :GLORIA PICKARD
|
| 186.38 | Q first/hunt line 2nd. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 03 1994 09:39 | 9 |
|
Log :43733.00-46K-1UVO
Customer :TECHPRO PROCUREMENT LTD
Reason :Queue'd to systems, then rang huntline some minutes after.
Roland had tried to contact customer, but could only get
answerphone/voice-mail. THIS WAS BEFOR HUNT LINE USED.
Logged By :PHIL KING
|
| 186.39 | | KERNEL::SCOTT | you can trust a teddy bear | Thu Aug 04 1994 10:56 | 9 |
|
Log Number : 45216.00-46K-1UVO
Customer : M O'CONNELL LTD
Reason : Customer wanted systems checked after they'd been
tampered with during a break-in.
Logged by : Phil King
Was this a mis-routed call? It's strange one.
|
| 186.40 | KDM70=CI Q | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Thu Aug 04 1994 12:43 | 6 |
|
Log 45543.00-46K-1UVO
Cust Engineer Rob Dale
Reason KDM70
Log by DAVID HUMBLE
|
| 186.41 | | KERNEL::SCOTT | you can trust a teddy bear | Fri Aug 05 1994 10:20 | 7 |
|
Log Number : 46562.00-46K-1UVO
Customer : KINGSTON SCL LTD
Reason : TLZ04, tape stuck in drive
Logged by : Angie Power
|
| 186.42 | Disk errors. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Aug 05 1994 14:07 | 5 |
|
Log :47020.00-46K-1UVO
Cust :CANTOR FITZGERALD
Reason :disk drive has many errors.
Log By :TERESA BARDEN
|
| 186.43 | Contract showed disk type | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Aug 08 1994 11:41 | 6 |
|
Log # :48239.00-46K-1UVO
Cust :BRITISH NUCLEAR FUELS PLC
Reason :RED FAULT ON THE DISK DRIVE,CUST SAID THE FAULT IS ON THE
1123, I ASKED FOR THE TYPE OF DISK AND HE DID NOT KNOW..
Logged by :PHIL KING
|
| 186.44 | They need a what ???? | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Aug 08 1994 15:25 | 6 |
|
Log # :48752.00-46K-1UVO
Cust :SCOMAGG LTD
Reason :do they need a stitck swith to bring 2 terminal servers
together
Logged by :TERESA BARDEN
|
| 186.45 | One for VMS | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 09 1994 11:20 | 8 |
|
Log # :49606.00-46K-1UVO
Customer :LAY EZEE BEDS
Reason :SYSGEN paremeters - Have been monitoring sys,
has msg: SRP COUNT IS LOW
Logged by :SUSAN SENNETT
|
| 186.46 | DISK Problem !! | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 09 1994 11:30 | 8 |
|
Log # :49596.00-46K-1UVO
Customer :SUNSET HOLIDAYS
Reason :7 ERROR COUNTS ON THIS DISK (DIA7) CUSTOMER HAS NO MORE
DETAIL ON DISK TYPE
Logged by :800021 PHIL KING
|
| 186.47 | Looks like ethernet to me | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 09 1994 13:01 | 6 |
|
Log # :49830.00-46K-1UVO
Customer :THAMES WATER UTILITIES LTD
Reason :having problems with thickwire
Logged by :DAVID HUMBLE
|
| 186.48 | HSCs go to CI | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 10 1994 11:58 | 5 |
|
Log # :51119.00-46K-1UVO
Customer :Engineer Miles Fleetwood
Reason :One HSC on VCS is showing as read
Logged by :SUSAN SENNETT
|
| 186.49 | | KERNEL::SCOTT | you can trust a teddy bear | Wed Aug 10 1994 12:06 | 7 |
|
Log Number : 51011.00-46K-1UVO
Customer : Harris Distribution
Reason : probs in powering disks, also overdue on plan maintenance
Logged by : Teresa Barden
|
| 186.50 | | KERNEL::SCOTT | you can trust a teddy bear | Wed Aug 10 1994 12:08 | 6 |
|
Log Number : 50768.00-46K-1UVO
Customer : UNIVERSITY OF LANCASTER
Reason : Disk is logging errors
Logged by : Phil King
|
| 186.51 | Why systems !! | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 10 1994 12:56 | 5 |
|
Log # :51300.00-46K-1UVO
Customer :TALKLAND INTERNATIONAL (UK)
Reason :GETTING MOUNT VERIFICATION ERRORS ON DSSI DISK
Logged by :ANGIE POWER
|
| 186.52 | One for VMS !! | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 10 1994 12:59 | 6 |
|
Log # :51334.00-46K-1UVO
Customer :FERRANTI INT'L PLC IN RECEIVERSHIP
Reason :ERROR ON PROCESS SYMBOL TABLE FULL
Logged by :800021 PHIL KING
|
| 186.53 | Why not SCSI ?? | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 10 1994 15:01 | 8 |
|
Log # :51505.00-46K-1UVO
Customer :BIBLE SOCIETY
Reason :trying to add a scsi drive and trying to intialise drive,
getting error message fatal drive error
Logged by :SANDRA NEWMAN
|
| 186.54 | tape problem | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 10 1994 17:01 | 5 |
|
Log # :51746.00-46K-1UVO
Customer :BASYS AUTOMATION SYSTEMS LTD
Reason :TF85 drive
Logged by :800023 JON RYAN
|
| 186.55 | Disc problem. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Aug 15 1994 09:14 | 5 |
|
Log # :54626.00-46K-1UVO
Customer :HARCROS TIMBER & BUILDING SUPPLIES
Reason :Disc corruption.
Logged by :JON BARRON
|
| 186.56 | Disc problem | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Aug 15 1994 09:15 | 5 |
|
Log # :54975.00-46K-1UVO
Customer: :PALL NEWQUAY
Reason :no activity on the hard disk
Logged by :ANNA MOYNIHAN
|
| 186.57 | Looks SCSI to me. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Mon Aug 15 1994 09:22 | 5 |
|
Log # :54978.00-46K-1UVO
Customer :AEROSYSTEMS INTERNATIONAL
Reason :INSTALLING SSCSI CONTROLLER BOARD INTO A 47000
Logged by :800021 PHIL KING
|
| 186.58 | Definitely not hardware. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 16 1994 10:20 | 6 |
|
Log # :55664.00-46K-1UVO
Company :BP CHEMICALS LTD
Reason :wants to be able to read the cpu usage or idle time
to put it into a live database.
Logged by :GARY STEWART
|
| 186.59 | SCSI | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Tue Aug 16 1994 12:21 | 5 |
|
Log # :56670.00-46K-1UVO
Company :PREDICTIVE CONTROL LTD
Reason :query connecting a ba42 expansion box
Logged by : ANNA MOYNIHAN
|
| 186.60 | Emulex Server !! | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Wed Aug 17 1994 11:10 | 7 |
|
Log # :57859.00-46K-1UVO
Company :VICKERS DEFENCE SYSTEMS
Reason :Emulex Server problem but cust could not get respponse to
understand, so they logged it against a DEC system
Logged By :Teresa Barden.
|
| 186.61 | Environmental | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Aug 19 1994 15:44 | 7 |
|
Log # :61127.00-46K-1UVO
Company :EDS LTD
Reason :trying to find what power the 6320 needs before moving machine
(See Router Environmental)
Logged By :Helen Jepson
|
| 186.62 | Environmental | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Aug 19 1994 15:45 | 6 |
|
Log # :60952.00-46K-1UVO
Company :SUBSCRIPTION SERVICES LTD
Reason :MAXIMUM WORKING TEMPRATURE OF 4300
(See Router ENVIRONMENTAL)
Logged by :CHRIS LEWINGTON
|
| 186.63 | Disk install | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3026 | Fri Aug 19 1994 17:46 | 5 |
|
Log # :61363.00-46K-1UVO
Company :SMITHS INDUSTRIES
Reason :TWO DISKS NEED TO BE RE INSTALLED
Logged by :PHIL KING
|