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Conference kernel::csguk_systems

Title:	CSGUK_SYSTEMS
Notice:	No restrictions on keyword creation
Moderator:	KERNEL::ADAMS

Created:	Wed Mar 01 1989
Last Modified:	Thu Nov 28 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	242
Total number of notes:	1855

168.0. "Phone Hunt Groups" by KERNEL::AYLING () Fri Feb 11 1994 14:40

Chaps,

We as a group currently have four hunt group numbers on all or some of our 
phones, namely:
		3020 the multi-ring on all phones for out-of-hours (Hotline)
		8023 Systems calls hunt group (whole group on it)
		8034 Bugchecks hunt group (the origional "downstairs" group)
		8036 9000's hunt group. (9000 TRAINED)

I have a need to allocate my phone into the First Aid multi-ring group, which
raised the question "which button should I use ?".
So I thought ,what do we NEED our phones to be setup for as a group, as I believe
we all take SYSTEMS CALLS, and BUGCHECKS now we are all together. Do we need to 
segregate the calls to these hunt numbers or would something else be better.

Perhaps this should be an item for the CIG.

But this seems to be the appropriate place for initial discussion, so 
comments please.

Mike.

T.R	Title	User	Personal Name	Date	Lines
168.1		KERNEL::ANTHONY		`Fri Feb 11 1994 20:07`	12
	good point Mike. If we are to make a move towards VMS in the near future, then perhaps that would also be a suitable time to rationalize the hunt nos. perhaps we should have 3 hunt lines: HW, VMS, P1 lots of :-) Brian
168.2	My thoughts	KERNEL::ADAMS	Brian Adams CSC-Viables '833-3026	`Mon Feb 14 1994 09:19`	20
	Is the "Ring all phones OOH" number 3020 a help or a nuisance ???. It sometimes gets used during the day, maybe by someone who cannot get any other response, or sometimes just because "it is most likely to be answered". It is handy to be able to use it as an alternative dial out line, especially if you are waiting for a call on your direct line. What does the team think ???? I agree with previous replies, we should rationalise our hunt group numbers, now that everyone can do 9000 & Bugcheck calls. Also we need to be have some link with VMS included. Brian.
168.3	How many queues/hunts do we want	KERNEL::BLAND	Norman Bland 833 3797 CSC, Basingstoke	`Mon Feb 14 1994 11:05`	16
	My 2 cents worth. I find the x3020 a nuisance (OOH as well). If I miss a call OOH because I've gone off to the loo or whatever, if it is important enough I'm sure the phone will ring again. If I'm likely to be away from my phone for more than a few minutes OOH, then I let CCD know. As for rationalising our hunt numbers, what is wrong with one called SYSTEMS. Yes, OK stop bombarding me with insults - why not two hunt numbers one for hardware and one for software related calls for the SYSTEMS GROUP. The name is not too important as long as it is meaningful; how about. SYS_SW & SYS_HW Norman :-)
168.4		COMICS::TRAVELL	John T, UK VMS System Support	`Wed Mar 09 1994 10:42`	10
	Since we do not do Unix or DOS or NT systems, I feel that :- SYS_SW & SYS_HW should be translated as: VMS & VMS_HW my 2p worth... :-) JT:
168.5		KERNEL::ANTHONY		`Thu Mar 10 1994 06:34`	18
	I've changed my views on this. I think the simpler things are the better. We can all do everything in the "systems" area now so why not just the ONE hunt no? call it what you like, SYS or SYSTEMS. Then it does not matter which group we are aligned to or which queue our calls are in. All our (in the future) live calls would come through on our hunt no., response would put the call in whichever queue router tells them to do. There does'nt have to be a close relationship between the hunt no NAME and the nice QUEUE. Brian
168.6	One hunt line now.	KERNEL::ADAMS	Brian Adams CSC-Viables '833-3026	`Thu Apr 07 1994 09:15`	11
	From the start of April, the phones and Router have been changed, so that all calls use the one hunt line; 8023 OOH, 3020 will still show on Router, as the task of changing that involves a lot of work, and some changes may be made by the CIG anyway, so we don't want to duplicate work unnecessarily.