[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference kernel::csguk_systems

Title:CSGUK_SYSTEMS
Notice:No restrictions on keyword creation
Moderator:KERNEL::ADAMS
Created:Wed Mar 01 1989
Last Modified:Thu Nov 28 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:242
Total number of notes:1855

166.0. "CIG: Let's define the dross" by KERNEL::ANTHONY () Wed Feb 09 1994 17:45

        One of the stumbling blocks that is stopping us from
    	progressing our work is the dross in the Systems Queue.	
    	We keep talking about this but nothing seems to happen.
    
    	So how about using this note to discuss all the
    	calls we belive we should *not* be dealing with.
    
    	How about setting a time limit (say 1st March 1994) to have a 
    	definitive list of products and options that we will no longer
    	diagnose or support.
    
    	Is there any way we can quickly measure how much time we spend
    	(waste) on these calls?
    
    	We could then get some idea of how much capacity this would free
    	up for other (more meaningful!) work.
    
    	I'll put my suggestions in a short while  (need time to think about it!)
    
        cheers
    	Brian
    
    		 
T.RTitleUserPersonal
Name
DateLines
166.1Here's a few, for starters.KERNEL::ADAMSBrian Adams CSC-Viables '833-3026Thu Feb 10 1994 09:1136
    
    I totally agree. Let's do something, rather than just talk about it.
    
    Here's my list;
    
    	PDP11     	Anything from 11-03 to 11-94. Especially software
    			  calls. Anybody know RSX or RSTS well enough to
    			analyse a crash ??
    
    	Terminals 	Mainly calls logged via AES. See PCs
    
    	PC calls	Logged via AES to DSN%Hardware... Why dump them on
    			the systems group. Let's have a dedicated mail
    			address so the calls go to the right place.
    
    	Printers	Why Systems ?? I know it's usually OOH but there is 
    			almost always someone getting paid STANDBY from
    			the systems group. Also we have to have to handle
    			OOH, printers that the printer group won't touch
    			during the day, ie third party or old DEC ones.
    
    	Monitors	We have no skills on the VRxxx range. OK we could
    			go and get the books, but its nearly always an
    			engineer with a tech assist, and we could and do
    			often waste a lot of time for little results.
    
    	VXT2000		Probably better handled by the graphics group, if
    			we could persuade them.
    
    
    	That's a few to be going on with.. I'll add more as & when I think 
    	of them.
    
    	Brian.
    
    
166.2where have I heard this before?KERNEL::BLANDNorman Bland 833 3797 CSC, BasingstokeThu Feb 10 1994 09:5610
    Reply to Brian Anthony.
    
    Brian, You know that I already have made assertive remarks that I will
    drive this within the CIG (as no doubt others will). I was also drawing
    up a list (that any group member could add to). I am also keen on it
    happening tomorrow and not next year (or the year after etc). As I
    mentioned this to you only two days ago, I don't understand why you are
    also trying to drive exactly the same issue.
    
    Norman Bland
166.3KERNEL::ANTHONYThu Feb 10 1994 22:4232
    
    re: -1           -< where have I heard this before? >-
    
    I don't know...
    
    I am sorry if I offended you by jumping the gun.
    
    I read your inputs to 165, and they both refer to your remit
    "workplace", so there was nothing to jog my memory that you would
    be addressing this issue.
    
    Going back to the topic:
    
    Do we think we can come up with a reasonable (accurate) list of dross 
    without measuring?  (or at least by using our previous CIG stats).
    My only concern is, any resructuring proposals we come up
    with will involve defining this work.  
    Measuring will take time.
    Does CIG measuring mean stats gathering, or is it also valid to get
    data from other areas?
    
    Another point.. should we have two lists, one for office hours, and
    the second for out-of-hours.  It seems reasonable to support some
    products out-of-hours only.. others perhaps not at all.
    
    eg office hours			out-of-hour (and weekends)
       no PDP				some PDP
       no monitors/terminals		some monitors/NO terminals	
          etc
    
    Brian.
    	             
166.4more drossKERNEL::AYLINGFri Feb 11 1994 14:5814
I shall enter this as my idea asto some of "the dross" we should get rid under
the heading of this topic  "CIG: Let's define the dross" regardless of who will
drive this.


I agree that we need to DO it , and not keep talking about it.

my list also includes :   PDP11's
			  Terminals
			  PC's
			  VR Monitors
			  VXT2000's

but would in addition :	  MD300 scanners (or any other models). 
166.5For PDP-11, look here.KERNEL::ADAMSBrian Adams CSC-Viables &#039;833-3026Mon Feb 14 1994 11:463
    
    SEE 6.13 FOR INFO ON NON-SERVICE REQUESTS FOR PDP-11 SYSTEMS.