Conference kernel::csguk_systems

153.0. "Can't connect to Customer" by NICEN3::ACHESON (Bob Acheson) Thu Aug 20 1992 13:43

    We have had quite a few instances 'up here' in the North where
    Basingstke specialists have not been able to connect to a Customer's 
    AES machine.
    
    When we have checked into it we have had no problem in connecting.
    
    Some customers are getting a little upset with this and have had their
    Account Engineers in onto site to check out the systems. This is
    obviously costly and time consuming.
    
    The problem nearly always turns out to be the fact that the connection
    is being attempted from the WRONG NODE.
    
    If, when looking at the call, one should look in the 'M' Field one would
    notice that it will say either "LOGGED VIA WARRINGTON" or "LOGGED VIA
    BASINGSTOKE". This will then tell one which node to connect via, ie
    Warrington you must use NICEN.
    
    Hope this clarifies the issue - it will 'go away'
    
    Regards
    Bob

    HI BOB,
         HAVING BECOME SMART ENOUGH TO REALISE THAT 071-XXXXXXX AND
    081-XXXXXXX TELEPHONE NUMBERS BELONG TO WARRINGTON BECAUSE THEY BELONG
    TO WELWYN (BUT NOT ALL WELWYN CUSTOMERS...IE CITIMAX & CREDIT S. ARE ON
    THE SOUTHERN SYSTEM).
        AES ALSO HAS ITS OWN BUILT IN TRAPS  "NUMBER IN USE" (OR SOMETHING 
    LIKE THAT )..WHICH IS A SOFTWARE PROBLEM...
    	ITS "NOT" THE NORTH ALONE THAT SUFFER , THE SAME PROBLEMS APPLY
    EQUALLY TO THE SOUTH..
    
    NIGEL GARNETT
    (A NORTHERNER AT HEART)

    
    See 149.6