| Title: | CSGUK_SYSTEMS |
| Notice: | No restrictions on keyword creation |
| Moderator: | KERNEL::ADAMS |
| Created: | Wed Mar 01 1989 |
| Last Modified: | Thu Nov 28 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 242 |
| Total number of notes: | 1855 |
This topic is dedicated to information etc regarding
ISO 9000
--------
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 143.1 | Info | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 01:58 | 53 |
I N T E R O F F I C E M E M O R A N D U M
Date: 11-Jul-1991 11:00am BST
From: Frank Briggs
BRIGGS
Dept: Office systems
Tel No: 7833-3302
Subject: A: ISO Information
Chaps
As discussed during my (ISO) presentation at the unit meeting this
week, the Report from the ISO9000 Quality Assessment last month is on my desk
available, and every Manager in the building should have a copy, one of which
you should view.
Clearly, ISO9000 Assessment is extremely important to Digital, and we
must all ensure that we do all we can to achieve Certification in December.
One of the observations in the Report was the lack of awareness of the written
quality procedures. Hence the presentation and this mail,
You should also be aware that it is every individuals responsibility to:
* know about these procedures,
* understand those which directly impact/define the activities
which are part of your job,
* conform to the procedures,
and * know where the procedure manual is situated.
If any of the procedures are inappropriate (ie need changing to improve
quality/the way we do things) then:
# highlight this with your manager,
and identify improvements to the procedure where possible.
If any of the procedures are inaccurate (ie dont reflect what we do now)
then either:
# the procedure should be changed (as above),
or # we should start adhering to the procedures.
In both cases you should refer the observation to your manager.
If/when an Assessor asks you about an activity, you should:
$ explain using your knowledge (if you are confident that you
are right), or
$ explain refering to the procedures (for back-up), or
$ explain that you would refer the problem to a senior team member or
manager (if it is a special case, eg is not documented).
These are all acceptible answers: You should never need to say "I dont know
what to do".
Regards,
Frank
| |||||
| 143.2 | Sandy Garland | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 02:00 | 63 |
I N T E R O F F I C E M E M O R A N D U M
Date: 18-Jul-1991 03:58pm BST
From: Jeff Yates
YATESJ
Dept: Customer Services
Tel No: 833
Subject: Sandy Garland Announcement
********************************************
THIS ANNOUNCEMENT IS FROM GERARD KELLY
********************************************
I am pleased to announce Sandy Garland has accepted the ISO 9000
Project Manager position with immediate effect. In this position Sandy will
report directly to Myself and will be responsible for the following activities:
* Develop and implement the UK Digital Services assessment strategy. This
also includes management of external assessments in partnership with the UK
ISO9000 Program Office.
* Develop and implement a UK Digital Services documentation control system in
partnership with UK CSSO (Dave Hopkins) and UK Policies & Procedures (Alex
Bain)
* In conjunction with the Operational Support Service Managers develop and
implement a UK Operational Support ISO9000 Project Plan.
* Provide consultancy support to the following groups in support of the UK
Product Services ISO9000 Project Plan:
- UK Product Service Centres
- Educational Services
- Services Logistics
- Services Administration
- Product & Technology
* Act as a subject matter expert in the development of the ISO course
curriculum, i.e. Assessor course, 2-hr Awareness/Induction overview etc...
* Project manage the UK Operations Support organisation (Programmes &
Operations Support) ISO9000 initiative.
* Chair the Southern geography Internal Controls Team.
Footnote:- UK Digital Services above is defined as Product Services and
Operational Support.
In conclusion I would like you to join me in thanking Sandy for her
efforts and commitment to the implementation of the Active Management System
(AMS) within the Southern geography over the last couple of months. Project
management/future development of AMS will be carried out by Tracy Marshall.
Sandy will work with Tracy over the coming weeks to ensure a smooth transition.
| |||||
| 143.3 | Frank Briggs. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 02:02 | 48 |
I N T E R O F F I C E M E M O R A N D U M
Date: 25-Jul-1991 10:19am BST
From: Jeff Yates
YATESJ
Dept: Customer Services
Tel No: 833
Please forward to your people as you see appropriate.
With the ISO9001 programme gaining momentum and the importance of
Digtial gaining accreditation in December 1991, Frank Briggs has been
seconded to the programme full-time to provide increased management
focus. This is effective immediately. Frank will work with other
members of the project team to ensure our success. One of his initial
objectives will be to increase the awareness and appreciation of
ISO9001 throughout our organisation, so look out for him!
Likewise, with the focus now very much on new Business opportunities
and associated revenue within the Call Management sphere, Mike Roe
will now work with Pete Stevenson to help design and implement our new
Call Management Service Offerings. This work will be key to the
success of our Service Centre. Our thanks go to Mike for his work
with the ISO Programme so far.
Whilst Frank is involved with the ISO programme, Andy Hopkins will be
managing the Systems Diagnosis Unit. This is part of our management
team's commitment to Andy's development. He will take complete
responsibility for both the operation and the people and will be a
full member of our Management team.
Please join me in wishing Frank, Mike and Andy all the best in their
new roles.
Regards
| |||||
| 143.4 | ISO on VTX. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 02:03 | 33 |
I N T E R O F F I C E M E M O R A N D U M
Date: 05-Sep-1991 10:55am BST
From: ISO9000
ISO9000
Dept: Customer Services
Tel No: 0256 488230
Subject: ISO Procedures on VTX
All approved ISO procedures for UVO are now available on VTX. They can be
accessed by choosing Option 1 (Viables - UVO) at the main VTX menu, then
Option 15 (ISO Procedures).
Please note the following:
1 No more hard copies of the Quality System binders will be handed out,
and the existing ones will not be updated. This is because the
information is now available on VTX.
2 Only approved procedures are published on VTX. (At present
we only have about 5 unapproved procedures, most of which will be
approved in the next week or so.)
Finally, as you all know, there is an assessment due next week. Could you make
sure that your direct reports are aware of this?
Thanks
Frank Briggs
Alison Sim
| |||||
| 143.5 | Documentation Security. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 02:04 | 23 |
The following is clarification of the requirements of documentation security, a
deficiency found in the last ISO 9000 assessment.
It is each individuals responsibility to ensure that all Company
Confidential & Restricted documents/materials are to be locked away
when not in use (as per Corporate Procedures).
'Digital Internal Use Only' documents do not necessarily need locking
away, though should be stowed away when not in use (as per Digital
clean desk policy).
Also, terminals & workstations are to be logged-off or locked-out when
not in use.
* For further information please refer to Corporate VTX Policies &
Procedures, Corporate Security Standard 10.1.
Regards,
Frank
| |||||
| 143.6 | From Dick Strachan. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu Sep 19 1991 02:07 | 141 |
Date: 13-Sep-1991 02:50pm BST
From: Dick STRACHAN @OLO
STRACHAN AT A1 at WOTVAX at OLO
Dept: Digital Services
Tel No: 7851 4004
Subject: ANNOUNCING THE DIGITAL SERVICES ISO 9001 PROJECT TEAM
At the UKMG meeting on 5th June the decision was taken to pursue ISO
9000 registration for Digital Equipment Co UK.
To support this decision, the existing regional based initiatives to
obtain ISO certification for the Product Service Centres have been
amalgamated and increased in scope.
The current plan is to obtain certification to ISO 9001 for Product
Services UK. This will cover all aspects of our business rather than
focussing solely on the service centres and will ensure that all areas
of Product Services will be certified by the end of FY92.
To ensure that this new and aggressive plan is implemented across the
whole spectrum of our business I am sponsoring the
PRODUCT SERVICES ISO 9001 PROJECT TEAM
The team will report to me on all matters pertaining to the UK Product
Services ISO 9001 certification project. The team members have the
authority to define and implement all measures necessary to ensure a
successful assessment of Product Services within the UK before the end
of FY92.
The first action for the team is to review what still remains to be
done to attain certification and to work with me to identify the most
appropriate resource to do that work. I shall be communicating the
results of this review with you all very shortly.
We have a lot of work ahead of us if we are to meet our goal and we
must provide all the support the team needs to help us to succeed.
I know I can count on your support.
The charter for the team is as follows:
1 Manage the implementation of ISO9001 requirements
in Product Services business and its critical
interfaces.
2 Support the Business & Service Centre Managers in
their implementation.
3 Define and recommend strategic direction of ISO9001
for Product Services business.
4 Provide initial escalation support to Product
Services business for issues that occur during
implementation, and appropriate onward escalation.
5 Represent Product Services ISO9001 initiative and
provide communications as appropriate to management
and field. Link to Programme Office.
The Structure of the team is as follows:
o PSI team consists of three UK Product Services
ISO9001 Project Managers, namely Andrew Beattie,
Sandy Garland & Bob Watson.
o Each project manager has defined communication
links represented by dotted lines -------, and also
acts as a focus person at UK level for the
identified interfaces as listed below.
Sponsor: Dick Strachan
|
|
+--PSI Team----------------+---------------------------+
| Andrew Beattie Sandy Garland Bob Watson |
+--------+-----------------+------------------+--------+
|---Business |---Programme |-------Customer link
| Decision | Office |
| -making | link |
| Body | |
| |---BSI & |
| | Area Quality |
| | link |
----+---- ----+---- ----+----
7 Service 6 Service 6 Service
Centres Centres Centres
Central & London Southern Northern
--------- -------- --------
P&TG Svs Prod. Purchasing
UKCSSO/Ops Supp. Management Services Admin
Edu Services.l Marketing Services Logistics
Govt Group
o Each project manager is responsible for managing
the individual group initiatives, as defined in the
old 'regions'.
o Additional areas of responsibility have been
identified for each Project Manager to own and
action on behalf of the overall project:
Andrew Beattie:
Training - course schedules, availability,
funding issues, etc
Record retention
Level II Procedures
Maintenance Mode
Sandy Garland
Documentation Control
Project Plan (UK)
Assessment Strategy/Schedule/Resourcing/
External liaison
Bob Watson
Quality Manual
Level I Policies
Management Review
Contract Review
| |||||
| 143.7 | New Procedure. | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Thu Jul 02 1992 11:03 | 526 |
This is to advise you of a modification that has been made to the Level II
Internal Assessment Procedure E2-UKXPR-A1.
This is purely a cosmetic change altering a heading in the Deficiency Statement
template from: "Corrective Action Suggestion" to "Possible Solution
Suggestion"
I have attached the latest version of the Procedure for your information.
All current versions of Level II Procedures are published on VTX.
Regards
Irene Thornton.
Author: Bob McKean
Date: 16-Apr-1992
Posted-date: 01-Jul-1992
Subject: INTERNAL ASSESSMENTS PROCEDURE
E2-UKXPR-A1 15th April 1992 Page 1 of 10
Document ID: Internal Assessments
Number E2-UKXPR-A1
Revision B
Issued 30th June 1992
Abstract: This document describes the process by which the
Quality System used in each part of the business
will be assessed.
Applicability: Digital Product Services personnel.
Author: Bob McKean @REO
Business Competence Manager
Status: Approved
Review By Date: 15th April 1993
Revision History: Revision A 1st August 1991
Revision B 15th April 1992
Cosmetic change 30th June 1992
Approval: DPS Business Management Team
E2-UKXPR-A1 15th April 1992 Page 2 of 10
CONTENTS
1.0 Introduction
2.0 Definitions
3.0 Responsibilities
4.0 Process Flow
5.0 Process Notes
6.0 Quality Records
7.0 Procedural Cross-References
8.0 Assessment Criteria
Appendix
A Report Format
E2-UKXPR-A1 15th April 1992 Page 3 of 10
1.0 Introduction
Formal Internal Assessments are carried out in each
part of the business twice yearly in order to
verify the effectiveness of the Quality System.
Each section of the standard is assessed at least
once over a two year period, in each part of the
business.
This document outlines the assessment process and
associated responsibilities.
Each assessment will usually take place over a two
day period. Trained personnel are used to conduct
these assessments, the Assessment Team will usually
comprise of a Lead Assessor and an Assessor.
All members of the Assessment Team are independent
of the location being assessed.
2.0 Definitions
2.1 Quality System
The standards, policies and procedures that ensure
our services meet their intended application.
The system must meet all the requirements of ISO
9001-1987
2.2 Assessment
A physical sampling check of the Quality System
that provides evidence of the following:
- the Quality Systems ability to meet the standard.
- that practice and process are the same.
- that the Quality System is effectively meeting
the customer requirements as defined in the service
terms and conditions.
3.0 Responsibilities
3.1 It is the responsibility of the Business QMR to
ensure a yearly Assessment Schedule exists which
details the dates of the Assessments in each part
of the business. This schedule is to be available
on VTX.
E2-UKXPR-A1 15th April 1992 Page 4 of 10
3.2 It is the responsibility of QMRs at all levels in
the organisation to ensure personnel are aware of
forthcoming Assessments. The local QMR must be
available as a resource to the Assessment Team when
it is on site, and must maintain records associated
with assessments.
3.3 It is the responsibility of the Hosting Manager to
provide facilities and material to support the work
of the Assessment Team and to ensure availability
of personnel as requested by the assessors.
The Hosting Manager also has responsibility to take
appropriate actions in support of the findings
detailed in the Assessment Report.
3.5 It is the responsibility of the Lead Assessor to
provide leadership and direction to the Assessment
Team and to produce the Assessment Report.
E2-UKXPR-A1 15th April 1992 Page 5 of 10
4.0 Process Flow
1----------------------+
| Assessment Schedule |
| developed. |
| Assessment Teams |
| assigned. |
+-----------+----------+
|
2-----------+----------+
| Courtesy Call to |
| Hosting Manager and |
| QMR |
| VTX checked for |
| mandated assessment |
| areas |
+-----------+----------+
|
3-----------+----------+
| On-site Assessment |
| Team meeting |
| Previous report |
| consulted |
| Scope Decision made |
+----------+-----------+
|
4----------+-----------+
| Opening Meeting |
| Scope clarified |
+----------+-----------+
|
5----------+-----------+
| Assessment conducted |
| Report produced |
+----------+-----------+
|
6----------+-----------+
| Closing Meeting |
| Assessment Report |-->Copy to ISOHQ for
| issued | reference
+----------+-----------+
|
7----------+-----------+
| Appropriate action |
| taken by Hosting |-->Corrective Actions
| Manager |
+----------------------+
E2-UKXPR-A1 15th April 1992 Page 6 of 10
5.0 Process Notes
5.1 The Business QMR develops an annual schedule of
assessments and publishes it on VTX. Lead Assessors
and Assessors are assigned to each assessment.
5.2 Prior to going to site the Lead Assessor must make
a courtesy call to the Hosting Manager and the
local QMR at least one week prior to the Assessment
visit to ensure facilities and materials are
available in support of the Assessment.
The Lead Assessor must also take input from VTX
prior to arrival as to which assessment areas are
mandated by the Business.
5.3 During the on-site Assessment Team meeting the Lead
Assessor determines the scope of the assessment,
the previous Assessment Report must be consulted so
that verification of actions can take place during
the course of the Assessment.
The Lead assessor must also consult the local QMR
to determine which areas of the standard have yet
to be covered in the current two year cycle.
5.4 An opening meeting takes place with the Hosting
Manager and his staff to state the scope, the
process to be followed, and to define the
supportive resource needed during the Assessment.
No meeting minutes are required.
5.5 The Assessment is conducted in line with Assessment
training and Business direction.
An Assessment Report is produced using the proforma
in the appendix. The report must be short and to
the point and may be hand written.
5.6 At the end of the Assessment a closing meeting is
held with the Hosting Manager and his staff to
issue the Assessment Report and to explain the
content.
No meeting minutes are required.
A copy of the Assessment Report must be sent to the
Business QMR by the Lead Assessor.
5.7 The Hosting Manager and his staff must discuss and
action the Assessment Report content and record
actions taken.
The Assessment Team must leave the location with no
report writing or other outstanding activity
attached to them.
E2-UKXPR-A1 15th April 1992 Page 7 of 10
6.0 Quality Records
6.1 - Assessment Reports
6.2 Retention Period
Retention period for the Assessment Report is 24
months.
7.0 Procedural Cross-Reference
E2-UKXPR-A8 Management Review-Quality System
E2-UKXPR-A4 Corrective Action
8.0 Assessment Criteria
- Business Assessment Schedule available and current.
- Assessment Reports available.
- Reports produced to standard format.
E2-UKXPR-A1 15th April 1992 Page 8 of 10
Appendix A
Assessment Report
Issued to:
Location:
Assessors:
Issue date:
Scope:
This area of the report is used to define the areas
covered by the Assessment.
E2-UKXPR-A1 15th April 1992 Page 9 of 10
General Comment
This area of the report is used to record
identified strengths of the team being assessed,
and also to record observations of general interest
made by the Assessment Team during the Assessment.
E2-UKXPR-A1 15th April 1992 Page 10 of 10
Deficiency Statement
Assessment Area:
This area of the report defines the section and
description of the part of the ISO Standard which
is relevant to the subject under assessment and
also the local/UK relevant process/standard/policy.
e.g. ISO 9001/1987 4.1.3 Management Review
and/or Quality Manual section 5.6 Management
Review-Quality System.
Criteria:
This section of the report states the words of the
standard/policy/procedure against which the
deficiency is being recorded.
e.g. The quality system adopted....shall be
reviewed at appropriate intervals....
Deficiency Statement:
This section of the report is the statement of what
was found to be deficient.
e.g. No evidence could be supplied of reviews
having taken place.
Possible Solution Suggestion:
This section of the report states possible
solutions which could be considered by the
receiving Management Team. It is based on the
experience and knowledge gained by the Assessment
Team when assessing other similar areas at other
locations.
To Distribution List:
andrea allam @uvo,
fran audoire @uvo,
NAME: Adam Bird <BIRDA AT A1_KERNEL @THESUN @UVO>,
NAME: Rusty Broad <BROADR AT A1_KERNEL @THESUN @UVO>,
NAME: Jodie Carter <CARTERJ AT A1_KERNEL @THESUN @UVO>,
NAME: Lisa-Marie Carter <CARTERL AT A1_KERNEL @THESUN @UVO>,
NAME: Sue Cooper <COOPERS AT A1_KERNEL @THESUN @UVO>,
NAME: Kevin Gant <GANT AT A1_KERNEL @THESUN @UVO>,
jo harris @uvo,
chrissie hudd @uvo,
NAME: David Humble <HUMBLED AT A1_KERNEL @THESUN @UVO>,
helen jepson @uvo,
chris lewington @uvo,
NAME: Clare Lounton <LOUNTONM AT A1_KERNEL @THESUN @UVO>,
NAME: Julie North <NORTHJ AT A1_KERNEL @THESUN @UVO>,
julie phillips @uvo,
rachael purver @uvo,
helen ross @uvo,
caroline stanley @uvo,
NAME: Jane Stickley <STICKLEYJ AT A1_KERNEL @THESUN @UVO>,
NAME: Frank Briggs <BRIGGS AT A1_KERNEL @THESUN @UVO>,
david lounton @uvo,
NAME: Maureen Coll <COLL AT A1_KERNEL @THESUN @UVO>,
christine easton @uvo,
sandra newman @uvo,
joanne howell @uvo,
NAME: MARILYN FROST <FROST AT A1_KERNEL @THESUN @UVO>,
GALLICHAN AT A1_KERNEL @THESUN @UVO,
NAME: Carrina Gregory <GREGORY AT A1_KERNEL @THESUN @UVO>,
NAME: Dawn Laundy <LAUNDY AT A1_KERNEL @THESUN @UVO>,
NAME: Tina Linehan <LINEHAN AT A1_KERNEL @THESUN @UVO>,
NAME: Lorraine Sayer <SAYER AT A1_KERNEL @THESUN @UVO>,
NAME: Tom Scuffham <SCUFFHAM AT A1_KERNEL @THESUN @UVO>,
NAME: Peter Stevenson @UVO <STEVENSON AT A1_KERNEL @THESUN @UVO>,
NAME: Mike Roe <ROE AT A1_KERNEL @THESUN @UVO>,
NAME: Dympna Barr <BARRD AT A1_KERNEL @THESUN @UVO>,
NAME: Sarah Brook <BROOK AT A1_KERNEL @THESUN @UVO>,
andrea dyos @uvo,
lynne fox @uvo,
NAME: Lisa Gilbert <GILBERT AT A1_KERNEL @THESUN @UVO>,
lynne hales-owen @uvo,
darrell jenkins @uvo,
_kernel::jezzard AT A1_KERNEL @THESUN @UVO,
david milne @uvo,
larraine rose @uvo,
trevor rose @uvo,
jenny stewart @uvo,
tracey stoyle @uvo,
steve taylor @uvo,
andy terry @uvo,
Judy Slade @uvo,
_kernel::hodgkins AT A1_KERNEL @THESUN @UVO,
NAME: ANNA MOYNIHAN <MOYNIHAN AT A1_KERNEL @THESUN @UVO>,
gary withall @uvo,
NAME: Lee Farrant <FARRANTL AT A1_KERNEL @THESUN @UVO>,
alan james @uvo,
steve edmunds @uvo,
rory odonnell @uvo,
ralph nicholson @uvo,
steve smith @uvo,
owen davies @uvo,
paul weeks @uvo,
NAME: Mick Magee <MAGEE AT A1_KERNEL @THESUN @UVO>,
bill arthur @uvo,
graham baxter @uvo,
frances hanafin @uvo,
debbie oram @uvo,
ewan smith @uvo,
brian anthony @uvo,
colin banks @uvo,
andy hobbs @uvo,
sally lewis @uvo,
duncan mccombe @uvo,
bill silk @uvo,
richard luckman @uvo,
chris tyler @uvo,
norman bland @uvo,
nigel day @uvo,
steve wibrew @uvo,
richard hough @uvo,
paul belcher @uvo,
dave brett @uvo,
liz clatworthy @uvo,
daryl horsnell @uvo,
simon lowther @uvo,
ken robb @uvo,
ian martin @uvo,
theo bartley @uvo,
bruce muir @uvo,
andrea batten @uvo,
clive brooker @uvo,
lawrence roe @uvo,
lynne romain @uvo,
mark west @uvo,
heather waterman @uvo,
dave clark @uvo,
NAME: Bruce Millar <MILLAR AT A1_KERNEL @THESUN @UVO>,
ian mcgaughrin @uvo,
brian adams @uvo,
nigel garnett @uvo,
john travell @uvo,
roland scott @uvo,
norman pettet @uvo,
mike ayling @uvo,
richard hoblin @uvo,
NAME: Andrew Hopkins <HOPKINS AT A1_KERNEL @THESUN @UVO>,
dave wrighton @uvo,
NAME: Helen Milne <MILNEH AT A1_KERNEL @THESUN @UVO>,
NAME: Janet Howells <HOWELLS AT A1_KERNEL @THESUN @UVO>,
alison mcvittie @uvo,
NAME: Helen Cory <CORY AT A1_KERNEL @THESUN @UVO>,
avril nicholson @uvo,
liz anderton @ubo,
rhoda walsh @ubo,
alison osmond @uvo,
HELEN WAKELEN @UVO,
NAME: Simon Lobar @UVO <LOBAR AT A1_KERNEL @THESUN @UVO>,
NAME: IRENE THORNTON <THORNTONI AT A1_KERNEL @THESUN @UVO>,
jason bell @reo,
sean deadman @reo,
steve allen @uvo,
julie lammin @uvo
| |||||