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I have been advised by Dave Goodwin, the Local ECSO Manager for London,
of the following changes to ECSO Members on LONLOG as part of the front
end restructuring. Please use the new Member short codes or id's from
now on, the replaced Members listed below are not to be used.
New Members:- (To be used from now on)
MEMBER SHORT MEMBER NAME NODE LEVEL TYPE
ID CODE
72WA LRA London RC Res W LONLOG 1 R
72WB LRB London RC Res C LONLOG 1 R
72WC LRC London RC Sys W LONLOG 1 R
72WD LRD London RC Sys C LONLOG 1 R
72WE LRE London RC Off W LONLOG 1 R
72WF LRF London RC Off C LONLOG 1 R
72WG LRG London RC Term W LONLOG 1 R
72WH LRH London RC Term C LONLOG 1 R
Replaced Members:- (No longer used)
MEMBER SHORT MEMBER NAME NODE LEVEL TYPE
ID CODE
75C CDD CITY DISTRICT SUPP LONLOG 2 R
75CA TLC City team leader LONLOG 1 I
75CB CDB CITY SYSTEMS HONE LONLOG 1 R
75CC CDC CITY SYSTEMS EVANS LONLOG 1 R
75CG CDG CITY SYS (NICHOLSON) LONLOG 1 R
75CK CDK CITY SYSTEMS SCOTT LONLOG 1 R
75CX CEX city_exceptions LONLOG 1 R
7J6A TLH Lon high vol team LONLOG 1 I
7J6S CDS CITY QBUS LONLOG 1 R
7J6V CDV CITY TERMS & PC'S LONLOG 1 R
7J6X HIX London_hi_vol_except LONLOG 1 R
7P8 WED WEST END DISTRICT LONLOG 2 R
7P8A TLW Lon West Team Leader LONLOG 1 I
7P8D WEV W.E. DEVICE SPECS LONLOG 1 R
7P8I WEI WEST END INSTALLS LONLOG 1 R
7P8J WEJ W.E. SYS (BARRETT) LONLOG 1 R
7P8N WEN W.E. SYS (HORGAN) LONLOG 1 R
7P8X WEX west_exceptions LONLOG 1 R
7P8Y WEY W.E. SYS (MCDONALD) LONLOG 1 R
7P9S WES WEST END QBUS LONLOG 1 R
7P9T WET WEST END TERMS & PCS LONLOG 1 R
Should you have any queries regarding the above information, please
do not hesitate to contact me on x3339.
Best regards
Cindy Park
IT SUPPORT.
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| This request could come from a Duty Manager in the UK or a Regional Exception
Manager for the Northern European Countries (Finland, Sweden, Norway, Denmark,
Holland or Belgium). They will be required to supply all the relevent
information supplied to you, preferably in a mail file but it could be verbally
or via an ECSO call.
NO qualification of the call is required. If the Manager wants a CLD logged -
log it.
Below is the step by step method.
*** Both CLD and ECSO run from THESUN ***
*** Your Account Name is CSC_DM ***
Logging a CLD....
1) Enter ECSO, at command line type UNI ULD. Check group for
ECSO entry of call to be CLD'd. If no entry on ECSO
open an ECSO call from the group member, ULD.
To log a problem on ECSO, type LOG at the command prompt.
This will display a blank call screen, complete the screen
by using TAB to step between fields (backspace will take
you backwards).
2) Complete management screen accordingly. Enter Support
Engineer as Resource Manager.
The respective Managers names, Phone number and ECSO member
must be supplied to you.
3) Add/Edit to include CLD template as necessary.
It may be that you will not have a completed template, but
you will need to add AT LEAST a valid problem statement and
criticallity statement.
5) Exit from edit screen - control Z or Gold E - select C to check
word wrap, edit if necessary, exit from screen and select E to
end edit session.
6) REQ ULC - this will open the CLD and automatically update ECSO
with the CLD number. The CLD number will be given at the bottom
of the screen once process completed.
7) Exit from ECSO (Gold E or Exit, at the Command Line), and type
CLD at the $ prompt. At CLD main menu, S to send CLD to CSSE.
It will prompt you for the CLD number. Enter CLD nember
- last five digits.
8) Mail Mick Hockley (KERNEL::HOCKLEY) with details of the Customer
name CLD logged for, to allow recognised procedures to be invoked.
Customer: System :
Street : Ser-Nr.:
City : Option : ........ Note 1
Contact : Tel-Nr.:
Branch : Date 18-MAR-91 Log-Nr.: ........ Note 2
RD-Tel-Nr: Onsite: Standby:
>>> Priority Code : <<<
Prob. Mgr: xxxxx xxxxxxxx Tel-Nr.: DTN-8xx-xxxx ID: XXX Note 3
Tech. Mgr: xxxxx xxxxxxxx Tel-Nr.: DTN-8xx-xxxx ID: XXX " "
/
Note 4 /
Esc. Mgr L1: Tel-Nr.: | ID:
Esc. Mgr L2: Tel-Nr.: | ID:
Esc. Mgr L3: xxxxx xxxxxxx Tel-Nr.: DTN-8xx-xxxx ID: XXX " "
Esc. Mgr L4: Tel-Nr.: ID:
Esc. Mgr L5: Tel-Nr.: ID:
Res. Mgr 1: Support Engineer Note 5 Tel-Nr.: DTN-8xx-xxxx ID: XXX " "
Res. Mgr 2: Tel-Nr.: ID:
Accnt.Rep: Tel-Nr.: ID:
CLD Log Nr.: AFSG Log Nr.: Other.:
Involved member(s):
------------------
EG A/R 3 ULD N/I 3
Current escalation level: 5 ( 3 days)
Problem:
-------
Plan(s):
-------
*****************************************************************
* NOTES:- *
* 1) The failing option is to be entered here *
* 2) The log number can be over-written with a local number, if *
* required, ie. TSC Log number etc. *
* 3) Enter ECSO member ID, if known. *
* 4) Enter phone numbers in this format to allow correct *
* transfer to the CLD database. *
* 5) Enter the Support Engineer details here to allow correct *
* transfer to the CLD database. *
*****************************************************************
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