| Title: | CSGUK_SYSTEMS |
| Notice: | No restrictions on keyword creation |
| Moderator: | KERNEL::ADAMS |
| Created: | Wed Mar 01 1989 |
| Last Modified: | Thu Nov 28 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 242 |
| Total number of notes: | 1855 |
-----=== TIME IS MONEY ===-----
On occasions it takes longer to connect to a system than to diagnose.
Educating the Customer will help cure this problem.
We can do this by sending a message to the console terminal before we
disconnect.
A few well chosen, diplomatic, meaningful, unambiguous words should
do the trick. Any ideas?
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 122.1 | 6XXX Systems. | KERNEL::JAMES | Alan James CSC Basingstoke | Tue Dec 11 1990 10:22 | 34 |
MESSAGE FOR 6XXX SYSTEMS
------------------------
======================================================================
******** MESSAGE FROM THE REMOTE DIAGNOSIS CENTRE BASINGSTOKE ********
The RDC has completed its investigation on your system.
PLEASE SWITCH BACK TO LOCAL.
The results of our diagnosis will be sent immediately to your local
Digital office electronically.
Should you wish to contact us again please phone us on Freephone 3187
or 0256 57122.
Please assist us in future calls by having the system in remote at
the time you phone Basingstoke. (Remote User if system running.) The
specialist would also like the field password and modem number at
this time.
We are pee'd off with sectretaries ringing us who don't even
know which system is down, comms specialists who don't know where the
modem is, and systems staff who can't get us logged in. The matter is
not helped by excessive line noise from your prehistoric modem and
the dismal way your VCS is set up.
Thankyou for calling the RDC.
====================================================================
| |||||
| 122.3 | KERNEL::MOUNTFORD | Thu Dec 13 1990 12:02 | 9 | ||
I seem to remember the regionlisation ideas forum, came up with
the idea that a front-end desk could do the dialling in and closing
of calls, to eliminate the need for back-up groups to do this?
Also with the advent of SDD and more electronic notifying of calls
and new modems, may also eliminate some of the problems mentioned
by Alan.
Richard.
| |||||
| 122.4 | 6XXX SYSTEMS | KERNEL::JAMES | Alan James CSC Basingstoke | Fri Dec 21 1990 20:16 | 30 |
2nd Attempt.
MESSAGE FOR 6XXX SYSTEMS
------------------------
======================================================================
******** MESSAGE FROM THE REMOTE DIAGNOSIS CENTRE BASINGSTOKE ********
The RDC has completed its investigation on your system.The diagnosis
results are being sent electronically to your local Digital office.
PLEASE SWITCH BACK TO LOCAL.
Please assist us in future calls by having the system in remote at
the time you phone Basingstoke.(Remote User if system running.)The
specialist would also like the field password and modem number.
Switching the Remote Services Console to one of the remote positions
should cause DTR (Data Terminal Ready) to illuminate on the modem.
The remote connection set-up can be checked by manually dialling the
RDC modem on your site from another phone and ensuring the carrier
can be heard.
Thankyou for calling the RDC.
====================================================================
| |||||