| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 113.1 | Holland | KERNEL::ROE | 3.16 - know what I mean, John? | Wed Oct 03 1990 11:33 | 107 |
| CSC Manager - Gerrit van Asch (@UTO 7838-3238)
Call Manager - Cees Jongenelen (@UTO 7838-2682)
Information on how to reach the HOLLAND Digital contact during, and after,
office hours and at weekends.
From 17.00 - 23.00 hrs (Holland time) there is an evening operation in
the office available, e.g. standby unit manager and prediagnosis
engineer.
1. Telephone and FAX numbers
============================
Telephone DIGITAL CRG 01031 - 30 - 83 28 88 ( CRG number)
or 01031 - 30 - 83 29 99
DTN 7838 - 2888
or DTN 7838 - 2999
FAX 01031 - 30 - 88 93 81
OOH, these numbers are automatically redirected to an external agency,
answering as `Digital'. In case of any problems with this arrangement,
the agency can be rung direct -
Agency (direct) 01031 - 2159 - 34 41 8
FAX 01031 - 2159 - 36 80 5
2. Account for RDC notifies (this has been set up in the `Alt.CC1'
=========================== field on RSDS, using CC `HOL')
nodename: HLFS06
accountname: RHMMGR
RDC information needed from the customer ( this is done by the prediagnosis
engineer)
**********************************************************************
* *
* R E M O T E D I A G N O S I S C E N T R E *
* *
**********************************************************************
FOR RD YOU NEED TO SUPPLY THE FOLLOWING INFO:
1. ORIGINATOR :_______________________________________
2. MACHINE TYPE :_______________________________________
If 86xx, ask customer : SYSGEN> C OPA1:
If nautilus ask : SYSGEN> C C/REMOTE
>>> ENABLE REMOTE USER
>>> ENABLE REMOTE CONSOLE
3. SERIAL NUMBER :_______________________________________
4. CONTACT PERSON :_______________________________________
5. HIS PHONE NUMBER :_______________________________________
6. TIME HE WILL BE AVAILABLE :_______________________________________
7. FAILING DEVICE :_______________________________________
8. IS SYSTEM DOWN (Y/N) :_______________________________________
(If yes, ask cust. to switch to full remote)
(If no, ask cust. to check field is not on disuser)
9. FIELD SERVICE ACCOUNT NAME:_______________________________________
10. FIELD SERVICE PASSWORD :_______________________________________
11. MODEM SPEED (DEF=1200) :1200___________________________________
12. MODEM TEL. NUMBER :_______________________________________
13. LOCAL LOGNUMBER :_______________________________________
14. SOFTWARE TYPE (DEF=VMS) :VMS____________________________________
15. SOFTWARE VERSION :_______________________________________
16. PROBLEM DESCRIPTION :_______________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
N.B.: REMOTE DOESN'T ACCEPT 'SET HOST'-CALLS:
ALWAYS SUPPLY THE MODEM TELEPHONE NUMBER OF THE BROKEN MACHINE.
**********************************************************************
|
| 113.3 | France | KERNEL::ROE | 3.16 - know what I mean, John? | Wed Oct 03 1990 11:54 | 75 |
| Currently, France is only involved for P&O Ferry calls, for the Channel ports.
France
------
Call Handling Manager, Province
-------------------------------
Jacques Veysset @EVO DTN 858-5608
Service Operations Manager
--------------------------
Jean-Claude Moreau @EVO DTN 858-5741
Nantes CRG Manager
------------------
Didier Caille @ONO DTN 881-5050
Call logging desk
-----------------
Call desk is at NANTES.
08:30 - 17:30 Monday to Friday
-------------
*Remember UK/France time difference* (normally 1 hr ahead of us)
Internal: DTN 7881-5017
Raymond Menu
or,
External: 010 33 40.99.50.17
O.O.H.
------
External Agency 010 33 1 46.09.95.95
(Ask for person on duty for Lille or Rouen Office,
depending on site location: see below)
SDUs
----
LILLE office, covers Calais and Boulogne
-----
(08:30 - 17:30)
SDU Manager (and Problem Manager)
-----------
Jean-Marc Joseph @LFO DTN 897-5168
(O.O.H.)
Ask agency for Digital Duty Manager in Paris.
Call Dispatcher
---------------
Yves Oliveira 010 33 20.43.51.92
Alternative English-speaker - Xavier Soyez DTN 897-5156
ROUEN office, covers Le Havre and Cherbourg
-----
(08:30 - 17:30)
SDU Manager (and Problem Manager)
-----------
Daniel Duboc Phone 010 33 35.61.26.26
(O.O.H.)
Ask agency for Digital Duty Manager in Paris.
Call Dispatcher
---------------
Pascal Lecrosnier Phone 010 33 35.61.26.26
|
| 113.4 | Belgium | KERNEL::ROE | 3.16 - know what I mean, John? | Wed Oct 03 1990 11:57 | 196 |
| Belgium is part of the North European Country Group (NECG) and may choose to
utilise the OOH RD call flows in the future.
CRG Call Manager
----------------
William Leemans DTN 856-8850
Call logging
------------
(08:00 - 17:00 Monday to Friday)
*Remember UK/Belgium time difference*
CRG Response 010 32 2 244 7744
(O.O.H.)
Agency 010 32 3 220 5184
(No automatic transfer to O.O.H. number)
Problem Managers
----------------
(08:00 - 17:00)
Guy Vanderniepen DTN 856-8760
Peter Switsers DTN 856-8851
Bernard Burton DTN 856-8861
(O.O.H.)
Duty Manager 010 32 3 220 5184 (Agency)
Ask agency for Digital Duty Manager.
P & O Sites
-----------
Ostende
Zeebrugge
DIGITAL CONFIDENTIAL
11th June 1990
FCM CONTACTS Sheet 9.7.1
Defined Contact names and phone numbers for the
4 countries involved in providing service for the
P & O Ferries Port Handling Project.
France
------
Call Handling Manager, Province
-------------------------------
Jacques Veysset @EVO DTN 858-5608
Service Operations Manager
--------------------------
Jean-Claude Moreau @EVO DTN 858-5741
Call logging desk
-----------------
Call desk is at NANTES, covering all ports.
08:30 - 17:30 Monday to Friday
-------------
*Remember UK/France time difference* (normally 1 hr ahead of us)
Internal: DTN 7881-5017
Raymond Menu
or,
External: 010 33 40.99.50.17
O.O.H.
------
External Agency 010 33 1 46.09.95.95
(Ask for person on duty for Lille or Rouen Office,
depending on site location: see below)
Nantes CRG Manager
------------------
Didier Caille @ONO DTN 881-5050
(Continued...)
DIGITAL CONFIDENTIAL
11th June 1990
FCM CONTACTS Sheet 9.7.2
France (...Continued)
SDUs
----
LILLE office, covers Calais and Boulogne
-----
(08:30 - 17:30)
SDU Manager (and Problem Manager)
-----------
Jean-Marc Joseph @LFO DTN 897-5168
(O.O.H.)
Ask agency for Digital Duty Manager in Paris.
Call Dispatcher
---------------
Yves Oliveira 010 33 20.43.51.92
Alternative English-speaker - Xavier Soyez DTN 897-5156
ROUEN office, covers Le Havre and Cherbourg
-----
(08:30 - 17:30)
SDU Manager (and Problem Manager)
-----------
Daniel Duboc Phone 010 33 35.61.26.26
(O.O.H.)
Ask agency for Digital Duty Manager in Paris.
Call Dispatcher
---------------
Pascal Lecrosnier Phone 010 33 35.61.26.26
P & O Sites
-----------
Calais
Boulogne
Le Havre
Cherbourg
DIGITAL CONFIDENTIAL
23rd August 1990
FCM CONTACTS Sheet 9.8
Defined Contact names and phone numbers for the
4 countries involved in providing service for the
P & O Ferries Port Handling Project.
Holland
-------
CSC Manager
-----------
Gerrit van Asch DTN 838-3238
CRG Call Manager
----------------
Cees Jongenelen DTN 838-2682
Call logging
------------
(24 hour/7 day)
CRG Response 010 31 30 8322888
DTN 838-2888
Problem Manager
---------------
Ask for Duty Manager on above number
P & O Site
----------
Rotterdam
DIGITAL CONFIDENTIAL
|