| Title: | CSGUK_SYSTEMS |
| Notice: | No restrictions on keyword creation |
| Moderator: | KERNEL::ADAMS |
| Created: | Wed Mar 01 1989 |
| Last Modified: | Thu Nov 28 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 242 |
| Total number of notes: | 1855 |
<<< KERNEL::DISK$APD1:[NOTES$LIBRARY]CSCUK_DEVICES.NOTE;1 >>>
-< cscuk_devices >-
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Note 70.0 RDC call handling.... 1 reply
KERNEL::TYLERC 29 lines 12-SEP-1990 00:09
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Hi Holks,
Perhaps this is going to be one of the mysteries of life. Last
night when I passed a call to Basingstoke (via hardcopy), I was
told to send it to leatherhead. After sending it to leatherhead
I was told to send it to CCD. (And all at 11:30)(Talk about sloping
shoulders)
Now I know about all the call logging changes with Basingstoke
,leatherhead and Bristol, but why after 19:00 are we (RDC) sent
bouncing around the country with nobody accepting responsibility
for the call.(Please don't mention whose in charge of sites etc).
I think it is very messy and extremely time wasting for a call
numbered Rxxxxx7GC should have to go to Leatherhead (7C7).
I propose that something should be done about it (before my
nerves give out).
A) If a call is numbered for a specific area (EG, 7GC)
then that cost center (Basingstoke) accepts the call, and then decides
if the call is a site or not and deal with as such.
B) Could the database be updated so that after a certain
time (EG,19:00) the CC number would change. (IE, from 7GC to 7C7).
As far as I can see, both these suggestions would save us (RDC)
alot of time and allow us to deal with the customers/engineers.
Please enter any feelings you may have on this subject or any
other suggestions.
Cheers.
Chris.
PS> Cross posted from the devices notesfile.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 109.1 | Opening hours | KERNEL::ADAMS | Venus on Remote Control | Wed Sep 19 1990 14:46 | 53 |
Extracted from an entry by Mick Magee in the Devices notes-file.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
CITY ARE OPEN UNTIL 24:00
CITY RESPONSE (CSC UNTIL 17:30) 4202
AFTER 17:30 RESOURCE CONTROLLERS ARE IN THE LONDON OFFICE BUT DO
NOT TAKE FAULT CALLS SO PHONE CCD.
BASINGSTOKE ARE OPEN UNTIL 24:00
BASINGSTOKE (CSC UNTIL 19:00) x8009
BASINGSTOKE AFTER 19:00 DUTY MANAGER 7843 X6176
LEATHERHEAD ARE OPEN UNTIL 24:00
LEATHERHEAD (CSC UNTIL 19:00) X8006
LEATHERHEAD AFTER 19:00 DUTY MANAGER 7844 3444
BRISTOL ARE OPEN UNTIL 19:00
BRISTOL (CSC UNTIL 19:00) X8007
BRISTOL AFTER 19:00 BRANCH CLOSED PHONE CCD
NEWMARKET ARE OPEN UNTIL 19:00
NEWMARKET RESOURCE MANAGER MARK GOLDSACK 7850X3420
PHONE WELWYN RESPONSE 7853X4070
NEWMARKET AFTER 19:00 BRANCH CLOSED PHONE CCD
WELWYN ARE OPEN UNTIL 24:00
WELWYN RESOURCE MANAGER GERLAD TURLEY 7853X4202
WELWYN SWITCHBOARD 7853 4111
WELWYN RESPONSE 7853 4070
BIRMINGHAM ARE OPEN UNTIL 19:00
BIRMINGHAM RESOURCE MANAGER STEVE SKEET 7841X3327
PHONE WELWYN RESPONSE 7853X4070
BIRMINGHAM AFTER 19:00 PHONE CCD
WARRINGTON ARE OFFICIALLY OPEN TILL 19:30
WARRINGTON FIELD SERVICE 0925-815050
OOH DUTY MANAGER 7851X2127/2381
AFTER 19:30 PHONE CCD
LIVINGSTON/ABERDEEN OPEN UNTIL 19:00
LIVINGSTON CALLS LOGGED WITH WARRINGTON 0925-815050
AFTER 19:00 PHONE CCD
LEEDS OPEN UNTIL 19:00
LEEDS CALLS LOGGED WITH WARRINGTON 0925-815050
AFTER 19:00 PHONE CCD
OBVIOUSLY IF YOU HAVE ANY PROBLEMS GETTING HOLD OF ANY BRANCHES OR
ARE UNSURE OF WHO TO CALL RING CCD AND THEY WILL TRY TO HELP.
| |||||
| 109.2 | WOTVAX::BATTY | The Seaweed is Always Greener... | Thu Sep 20 1990 11:45 | 57 | |
Extracted from an entry by Mick Magee in the Devices notes-file.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Modified by Mike Batty on behalf of the North Region. Please cross
post in Devices, Mr Moderator Sir!
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
CITY ARE OPEN UNTIL 24:00
CITY RESPONSE (CSC UNTIL 17:30) 4202
AFTER 17:30 RESOURCE CONTROLLERS ARE IN THE LONDON OFFICE BUT DO
NOT TAKE FAULT CALLS SO PHONE CCD.
BASINGSTOKE ARE OPEN UNTIL 24:00
BASINGSTOKE (CSC UNTIL 19:00) x8009
BASINGSTOKE AFTER 19:00 DUTY MANAGER 7843 X6176
LEATHERHEAD ARE OPEN UNTIL 24:00
LEATHERHEAD (CSC UNTIL 19:00) X8006
LEATHERHEAD AFTER 19:00 DUTY MANAGER 7844 3444
BRISTOL ARE OPEN UNTIL 19:00
BRISTOL (CSC UNTIL 19:00) X8007
BRISTOL AFTER 19:00 BRANCH CLOSED PHONE CCD
NEWMARKET ARE OPEN UNTIL 19:00
NEWMARKET RESOURCE MANAGER MARK GOLDSACK 7850X3420
PHONE WELWYN RESPONSE 7853X4070
NEWMARKET AFTER 19:00 BRANCH CLOSED PHONE CCD
WELWYN ARE OPEN UNTIL 24:00
WELWYN RESOURCE MANAGER GERALD TURLEY 7853X4202
WELWYN SWITCHBOARD 7853 4111
WELWYN RESPONSE 7853 4070
BIRMINGHAM ARE OPEN UNTIL 19:00
BIRMINGHAM RESOURCE MANAGER STEVE SKEET 7841X3327
PHONE WELWYN RESPONSE 7853X4070
BIRMINGHAM AFTER 19:00 PHONE CCD
THE REGIONAL RESPONSE GROUP IN WARRINGTON NOW LOG
ALL CALLS FOR THE NORTH REGION (SCOTLAND, WARRINGTON,
LEEDS AND TEESIDE).
7851 2121 FOR NORTH WEST (WARRINGTON) QUERIES
7851 2810 FOR NORTH EAST (LEEDS/TEESIDE) QUERIES
7851 2820 FOR SCOTLAND QUERIES
DDI IF DTN UNAVAILABLE - 0925 84XXXX
THEY ARE OPEN FROM 07:00 UNTIL 19:00, MONDAY TO FRIDAY
INCLUDING MOST ENGLISH BANK HOLIDAYS, BECAUSE SCOTLAND
IS SOMEWHAT OUT OF STEP! :-) :-)
AFTER 19:00, USE CCD TO CONTACT ON-CALL ENGINEERS/DUTY
MANAGER FOR EACH DISTRICT IN THE NORTH
OBVIOUSLY IF YOU HAVE ANY PROBLEMS GETTING HOLD OF ANY BRANCHES OR
ARE UNSURE OF WHO TO CALL RING CCD AND THEY WILL TRY TO HELP.
| |||||