| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 71.1 | Distribution list. | KERNEL::ADAMS | Venus on Remote Control | Fri Sep 08 1989 13:28 | 4 |
|
There is a distribution list at POST:SYSECSO.DIS for all ECSO
responsible engineers
|
| 71.2 | Update W/E 9-Sep-1989 | KERNEL::PETTET | Norm Pettet CSC Basingstoke | Fri Sep 08 1989 13:34 | 11 |
| w/e 9-Sep-1989
Customer log number status
======== ========== ======
Banque Paribas 40363 Status report required 29-Sep-1989
Leyland Daf 01050 Close call if no activity in
7 days
Cranfield Inst 01430 Request status update from CRT
Minster Insurance 82710 Have requested to close call.
/Norm
|
| 71.3 | new procedure | KERNEL::PETTET | Norm Pettet CSC Basingstoke | Wed Apr 25 1990 13:07 | 26 |
| From: KERNEL::PETTET "MNEMONIC NORM 25-Apr-1990 1030" 25-APR-1990 10:46:35.80
To: @POST:SYSTEMS
CC:
Subj: ECSO
Gents,
Recently engineers have been dealing with calls on ECSO but haven't
been informing the engineer responsible for updating ECSO. Can I therefore
suggest the following procedure be adopted :-
1) On receiving a call,that is on ECSO, check ECSO notice board for
current action plan.
2) Adopt current action plan if it applies to current fault.
3) After closing call mail ECSO responsible engineer (see ECSO notice
board) with details and also whether the call needs to be noted on ECSO.
Using this method it will make, what is already a time consuming
process, very much easier.
Many Thanks for your assistance
Norm
|
| 71.4 | | KERNEL::GARNETT | | Mon Apr 30 1990 17:52 | 9 |
| HI FOLKS,
WOULDN'T IT BE BETTER IF "EVERYONE" DOES ECSO...THEN IT
WOULD BE UP TO THE INDIVIDUAL ENGINEER TO UPDATE ECSO , AFTER A
CALL
NIGE
PS......TIME FOR THE 'FEW" TO HAVE SOME HELP ??????
|
| 71.5 | don't confuse it still further!! | KERNEL::PETTET | Norm Pettet CSC Basingstoke | Tue May 01 1990 10:59 | 14 |
| Nige,
As I understand it from Brian when you are the assigned ECSO
person it is upto you to update ECSO and monitor calls on RSDS and
CFSU. If everyone did ECSO you could well end up with ECSO being
neglected (is everyone realy going to update ECSO after a call,
I very much dought it) Further the regions prefer to have some central
ECSO contact, as opposed to everyone, so atleast for 1 week some
sort of consistancy it attchieved.
Cheers....Norm Pettet
|
| 71.6 | Let Sanity prevail | KERNEL::ADAMS | Venus on Remote Control | Tue May 01 1990 11:15 | 16 |
|
I agree with Norm (Sorry Nige), for the main reason, that if
everyone accessed ECSO, then who would see the ***s for the
updates and print them. Remember that if someone other than the
assigned person, DISplays an entry that has been updated, then the
* is no longer appended to that record.
There are more people now with ECSO responsibility, so your turn
doesn't come round that often. (Unless you have missed a few by
arranging other activities, then you'll find a few extra weeks
assigned, to be fair to the others.)
Still, when Regionalisation comes ..................
Brian.
|
| 71.7 | | KERNEL::GARNETT | | Wed May 09 1990 13:50 | 10 |
| HI FOLKS,
I WASN'T SUGGESTING THAT THE "DUTY ECSO" MAN GOT DISBANDED
BUT THAT EVERYONE WOULD HAVE THE CAPABILITY/OWNERSHIP FOR INDIVIDUAL
CALLS, WITH THE ECSO MAN CONTINUING IN HIS PRESENT ROLE.....LESS
FREQUENTLY !!!!!
REGARDS
NIGE
|
| 71.8 | nice info on ecso | KERNEL::PETTET | Norm Pettet CSC Basingstoke | Wed Dec 04 1991 13:01 | 46 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 04-Dec-1991 12:14pm GMT
From: Ken Robb
ROBB
Dept: Customer Services
Tel No: _833 3819
TO: See Below
Subject: ECSO and NICE
Accepting a new call on ECSO.
----------------------------
When accepting a call on ECSO please have a NICE key user set the exceptional
condition flag
As the flag can only be set against the customer and NOT the system it is
important that the comments field should identify which system has the problem.
This is a feature of NICE.
Comments field is not the place for the technical action plan. As ECSO gets
updated, the comments field could be misleading.
Examples.
1. Reason flag = PS (Problem system)
Comments: System 8600 Serial 86123456 is on ECSO. see board.
2. Reason flag = PS
Comments:8530 SN 87006741900 is on ECSO. See RDC notice board ( or ECSO
user for action plan ).
Notify duty manager as soon as call logged on this system.
The same applies to the DSDNINFO screen.
Regards,
Ken.
|