Conference azur::mcc

6099.0. "Multiple reports of alarms/events" by EDUOZ::BOERS (Jack - singed by the candlestick!) Sat Aug 27 1994 19:40

    I would appreciate if someone could help me out with this customer
    problem.
    
    Setup:- Vaxstation 4000 Model90 running VMS 5.5-2, DECmcc 1.3.  DEC
    3000 Model300 running OpenVMS AXP 1.5, displaying Iconic map.
    
    Whenever an event occurs, it is reported once in the notification
    window, and the appropriate icon changes colour.  
    
    When an alarm fires, a single mail message is sent, the appropriate
    icon changes colour, and there are FIVE notifications in the
    notification window.
    
    When the alarms are re-enabled at midnight, each alarm is reported FOUR
    times in the notification window as it is enabled.  The carte blanc
    reporting of events will soon be discarded in favour of selected
    events, but the customer wants to get rid of the duplication now, in
    the early stages of the MCC implementation.
    
    There is currently only one domain that has alarms enabled, and it has
    a parent domain, which has a parent domain, which is the top domain,
    and notifications are enabled for that domain.
    
    There is one batch job that enables alarms, and the only other MCC
    session is the iconic map, where the alarms all show up as disabled (as
    expected)
    
    This site will soon have a large quantity of alarms, and do not want
    multiple reports of the same alarm.
    
    Any help would be very gratefully accepted.
    
    Kind Regards
    Jack

    re -1
    
    I am not reporting a bug, I am requesting assistance with a problem I
    have encountered that I would assume is not an issue that the other 
    users of MCC world-wide are having, but may have encountered.  I would
    love to enter an SPD, but the customer wants results NOW!
    
    Thank you for the advice, but has anyone out there encountered this
    before?
    
    Regards
    Jack ;~)

I need more informations about your configuration in
order to help you with this customer problem.

- list of domains

- for each domain list of rules

- for each rule dump of all attributes

- list of notification requests enabled

Regards.

Jean-Marc.

    
    You probably have multiple notification requests on the same rule
    firing.
    
    If you look carefully at each notification event you can tie it up to
    a notification request - work out which requests you don't want/need
    and delete them.