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Conference azur::mcc

Title:DECmcc user notes file. Does not replace IPMT.
Notice:Use IPMT for problems. Newsletter location in note 6187
Moderator:TAEC::BEROUD
Created:Mon Aug 21 1989
Last Modified:Wed Jun 04 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:6497
Total number of notes:27359

4410.0. "What to do about repetitive mail messages" by MUTTON::PIAZZA (Yabadabadoo) Tue Jan 19 1993 16:09

    I am running V1.2 on a DECstation 5200.
    
    I have a question concerning alarm reporting.  I wrote a rule that
    fires when a bridge goes down, and mails an informative message to a few
    people when the bridge goes down.  If the bridge goes down late at
    night and stays down then every 15 minutes a mail message is mailed. 
    If this were to happen on Friday nite then a couple hundred mail messages
    would be waiting for me Monday morning.  My question is:  Has anyone
    written a script that would just send out one initial mail message
    during this period, or does anyone else do anything about these
    repetitive mail messages.
    
    Thanks,
    
    /Dave
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4410.1use logsCTHQ::WOODCOCKTue Jan 19 1993 19:308
We write the info to a log file which name represents a time stamp. Something
like 19-jan-1992_16_10.status. Since we poll every 10 minutes the next time
it fires it will update a file called 19-jan-1992_16_20.status. We then check
the PREVIOUS log file for the same entity with a search string. If it is there
DON'T send mail (already reported down). If it's not there SEND MAIL.

it works for us,
brad...
4410.2Use a trouble ticket systemFARMS::LYONSAhh, but fortunately, I have the key to escape reality.Tue Jan 19 1993 19:363
DECalert can deal with this, too, as well as do things like
page you between 8 and 5, send mail 5-8, notify someone else
if you dont responsd in some specific amount of time, etc.
4410.3Thanks!MUTTON::PIAZZAYabadabadooThu Jan 21 1993 11:233
    Thanks very much for the responses.  They were well taken.
    
    /Dave
4410.4DECalert may plague you as wellCSOADM::ROTHYou like it, it likes you!Mon Feb 01 1993 10:259
BTW-

DECalert *does not* have the functionality to page only once if multiple
page requests are sent to it... I asked them to have include this
functionality a few years ago and the basic response was that "For now, you
will have to keep track [of multiple events] externally [i.e. outside of
DECalert]."

Lee