| Title: | DECmcc user notes file. Does not replace IPMT. |
| Notice: | Use IPMT for problems. Newsletter location in note 6187 |
| Moderator: | TAEC::BEROUD |
| Created: | Mon Aug 21 1989 |
| Last Modified: | Wed Jun 04 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 6497 |
| Total number of notes: | 27359 |
Help.!
I am using the July SSB release of 1.2 on a 6410 with 96 meg
and VMS 5.4-3. Last month I had discovered several problems
with the ELM am or Bridge software (DECbrdige 610 software v1.2).
I had posted two notes in this conference, 4201 and 4203, but
recently, when I haven't yet received any replies, somebody
suggested that I should submit a QAR to properly resolve these
issues. I tried to follow the instructions for the QAR process posted
in note 7.1, but I was rejected because the field test for MCC012
is completed.
What am I supposed to do now? I need to resolve these issues,
or I may be forced to buy LANbridge 200's ( you try acquiring
hardware now ). Also, I do not have the option of upgrading to
t1.3.
Can/would somebody out there help me?
NEI-Data Networks,
Michael...
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 4382.1 | QAR for FT=SPR for released code | TOOK::MINTZ | Erik Mintz | Thu Jan 14 1993 07:15 | 6 |
Once a product is released, the official problem reporting mechanism is to file an SPR. I've asked our maintainance specialists to post information on how. -- Erik | |||||
| 4382.2 | We're working on it | QUIVER::WALTER | Thu Jan 14 1993 09:26 | 2 | |
I have posted replies to notes 4201 and 4203.
| |||||
| 4382.3 | Internal users must file SPRs??? | MOLAR::CHRISB::BRIENEN | Network Management Applications! | Thu Jan 14 1993 11:45 | 13 |
>Once a product is released, the official problem reporting mechanism >is to file an SPR. I've asked our maintainance specialists to post >information on how. > >-- Erik Having internal users (Mike is using MCC to help manage MKO) file SPRs seems like a colossal waste of time/effort/$$... Since the problems he's discovering also exist in 1.3, maybe he should be filing them in the 1.3 QAR database? Chris | |||||
| 4382.4 | I'm just reporting the process... | TOOK::MINTZ | Erik Mintz | Thu Jan 14 1993 12:05 | 12 |
Certainly, if problems are still present in a current field test, the QAR system is the most efficient way to report those problems. However, at least for customer sites, it is important to use the SPR process for released code, in order to ensure that the particular customer needs are addressed in time (the earliest a problem reported by QAR will be fixed would be in a subsequent product release, whereas under some circumstances an SPR results in shipment of replacement images). Please direct suggestions for maintainance process improvements to Henry (TOOK::HDAVIS) Davis. | |||||