| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 666.1 | Common question | HAFDOM::SITZ_GL | | Mon Jan 28 1991 13:39 | 7 |
| This sounds like a form of a common customer request: When will
there be a "trouble ticket" FM?
Regards,
Glen R.
|
| 666.2 | Now that you mention it... | RIVAGE::SILVA | Carl Silva | Tue Jan 29 1991 04:06 | 12 |
| RE: .1,
> This sounds like a form of a common customer request: When will
> there be a "trouble ticket" FM?
I am very interested in the possibilities of an FM such as this. Can
you describe further what sort of features might be required or which features
are the most commonly asked for? I have also heard this request and I am very
interested in finding out what other people think about this subject. Any
replies would be greatly appreciated!!!
Carl
|
| 666.3 | | STKHLM::AMARTENSSON | smooth as ice | Tue Jan 29 1991 08:12 | 15 |
|
The features I've been asked for is mostly Netview-like.
The customer wants to keep track of the following
What person detected the fault, either by username or if
the fault is severe it should be mandatory to give the
personal name
On who's responsibility it is to correct the fault or,
if no action is needed that should be stated in the logg
A notification that the fault has been corrected and how
A possibility to list all uncorrected faults
Anna-Lena
|
| 666.4 | Faults vs. alarms? | RIVAGE::SILVA | Carl Silva | Tue Jan 29 1991 08:21 | 38 |
| RE: .3,
>The features I've been asked for is mostly Netview-like.
Can you give me some more specific details of how Netview assigns user
ownership to alarms or if Netview supports something similar to trouble
tickets?
>What person detected the fault, either by username or if
> the fault is severe it should be mandatory to give the
> personal name
So does Netview track faults and alarms or is an alarm a fault? If
not, can a user associate alarms and other info with a fault.
>On who's responsibility it is to correct the fault or,
Where does this info come from in Netview?
> if no action is needed that should be stated in the logg
Which log is this? A special fault log?
>A notification that the fault has been corrected and how
How does a fault get corrected? Is it a special attribute on the
fault that gets set or a special status? Is the "how" entered in text on the
fault?
>A possibility to list all uncorrected faults
This would be the faults that are in a corrected state or are these
faults that reside in a file seperate from the normal faults (not yet
corrected)?
Thanks for any feedback to this note!!!
Carl
|
| 666.5 | request passed on | GOSTE::CALLANDER | | Wed Jan 30 1991 13:59 | 8 |
|
Trouble ticketing is definitely of interest to DECmcc. Some work
in this area is underway. I will pass along your requests for
information on "when" and "what will it do" because I do not know
what has been officially stated in this area.
jill
|