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Conference hydra::axp-developer

Title:	Alpha Developer Support
Notice:	[email protected], 800-332-4786
Moderator:	HYDRA::SYSTEM

Created:	Mon Jun 06 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3722
Total number of notes:	11359

3678.0. "Scandinavian Softline Technology" by HYDRA::DONSBACH (Jeff Donsbach, Software Partner Engineering, DTN 297-6862) Thu May 29 1997 14:15

    Company Name :  Scandinavian Softline Technology
    Contact Name :  Hu Rui
    Phone        :  +358-9-5495 6202
    Fax          :  +358-9-512 4629
    Email        :  [email protected]
    Date/Time in :  29-MAY-1997 13:13:31
    Entered by   :  Jeff Donsbach
    SPE center   :  MRO

    Category     :  Unix
    OS Version   :  4.0B
    System H/W   :  Alpha


    Brief Description of Problem:
    -----------------------------

 Date: Thu, 29 May 1997 15:37:57 +0300 (EET DST)
From: Hu Rui <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Unix Station always die
In-Reply-To: <[email protected]>
Message-Id: <[email protected]>
Organization: Scandinavian Softline Technology
Mime-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII


I use Digital Alpha Station 255 with Unix 4.0B. I installed all the
software from the operating system CD. When I use Netscape, it happens 
very offen the station will die, it happens 3 or 4 times a week. Every
time I have to reboot.
This is not very good, since we use this machine as Oracle server. Many
people will use it, it should always be alive.

Regards.

_________________________________________________
Hu Rui		 (Oracle Support No.        14428)
R&D, SMS Unit    (Digital ASAP Support No. A60205)
Scandinavian Softline Technology Oy
Tulkinkuja 3   02600 ESPOO   Finland
Tel +358-9-5495 6202  Fax +358-9-512 4629
Home Tel +358-9-2789426
Internet [email protected]  http://www.softline.fi/
_________________________________________________

T.R Title User Personal
Name Date Lines

3678.1 MCS should take this one HYDRA::DONSBACH Jeff Donsbach, Software Partner Engineering, DTN 297-6862 Thu May 29 1997 17:02 60

T.R	Title	User	Personal Name	Date	Lines
3678.1	MCS should take this one	HYDRA::DONSBACH	Jeff Donsbach, Software Partner Engineering, DTN 297-6862	`Thu May 29 1997 17:02`	60
	From: HYDRA::AXPDEVELOPER "[email protected]" Subj: RE: Unix Station always die To: SMTP%"[email protected]" CC: AXPDEVELOPER ------------- Hu, In my experience, Netscape in general is pretty buggy. On every platform I've run it on (Digital Unix and both Intel/NT and Alpha/NT) I've experienced random crashing of the application. However, I've never seen it crash the system altogether. Since you don't provide any specific crash information, my answer is necessarily general. Your question/problem isn't really of a programming nature, so you should probably pursue this through normal Digital Customer Support channels. But, perhaps I can suggest a few things to try before calling them so you can tell them what you have tried. When you do call them, they will want the data from one of the crashes from the /var/adm/crash directory (vmunix, vmcore and crash-data) in order to diagnose the specific crash. - You didn't say what graphics card your AlphaStation 255 has. Maintenance releases of the device drivers for Digital's 3D graphics boards are contained in the Open 3D product. You could try downloading the latest version (Version 4.3) from http://www.service.digital.com/open3d. Download the tar file and untar it in a temporary directory. De-install the current version of Open3D you have installed and install the new version instead. If you are unfamiliar with the process, see the installation notes contained in the tar file kit before you start. This may solve your problem if your crash is related to a problem in the graphics card device driver. Even if you don't have a license for Open 3D installed and/or don't need the 3D functionality of the Open 3D product, installing it gives you the latest maintenance release of the individual device drivers (including their 2D support). - Unix 4.0B has a hefty size patch kit available for it. You should contact Digital Customer Support and request the latest Digital Unix 4.0B patch kit and install it. It just might magically fix the problem. If you call them, this is what they may have you do anyway to see if it fixes your problem. But, if you give them the crash data I mentioned above, they may be able to tell you whether one of the patches in the kit will fix your crashing problem or not. Given the info you provided, that's about the best I can suggest right now .... Regards, Jeff Donsbach Alpha Developer Support

    From:	HYDRA::AXPDEVELOPER "[email protected]"
    Subj:	RE: Unix Station always die
    To:	SMTP%"[email protected]"
    CC:	AXPDEVELOPER
    -------------
    Hu,
        In my experience, Netscape in general is pretty buggy. On every
    platform I've run it on (Digital Unix
    and both Intel/NT and Alpha/NT) I've experienced random crashing of the
    application. However, I've never
    seen it crash the system altogether.
    
    Since you don't provide any specific crash information, my answer is
    necessarily general.
    
    Your question/problem isn't really of a programming nature, so you
    should probably pursue this through
    normal Digital Customer Support channels. But, perhaps I can suggest a
    few things to try before calling
    them so you can tell them what you have tried. When you do call them,
    they will want the data from
    one of the crashes from the /var/adm/crash directory (vmunix, vmcore
    and crash-data) in order to
    diagnose the specific crash.
    
    - You didn't say what graphics card your AlphaStation 255 has.
    Maintenance releases of the device drivers for
    Digital's 3D graphics boards are contained in the Open 3D product. You
    could try downloading the latest
    version (Version 4.3) from http://www.service.digital.com/open3d.
    Download the tar file and untar it
    in a temporary directory. De-install the current version of Open3D you
    have installed and install the
    new version instead. If you are unfamiliar with the process, see the
    installation notes contained in
    the tar file kit before you start. This may solve your problem if your
    crash is related to a problem in
    the graphics card device driver. Even if you don't have a license for
    Open 3D installed and/or don't need
    the 3D functionality of the Open 3D product, installing it gives you
    the latest maintenance release
    of the individual device drivers (including their 2D support).
    
    - Unix 4.0B has a hefty size patch kit available for it. You should
    contact Digital Customer Support
    and request the latest Digital Unix 4.0B patch kit and install it. It
    just might magically fix the
    problem. If you call them, this is what they may have you do anyway to
    see if it fixes your problem.
    But, if you give them the crash data I mentioned above, they may be
    able to tell you whether one of
    the patches in the kit will fix your crashing problem or not.
    
    Given the info you provided, that's about the best I can suggest right
    now ....
    
    Regards,
    Jeff Donsbach
    Alpha Developer Support