Conference hydra::axp-developer

3651.0. "Clarify, Inc." by HYDRA::MODI () Thu May 22 1997 17:31

    Company Name :  Clarify, Inc.
    Contact Name :  Wayne
    Phone        :  (408) 537 2885
    Fax          :  
    Email        :  
    Date/Time in :  22-MAY-1997 16:18:14
    Entered by   :  Navin Modi
    SPE center   :  MRO

    Category     :  UNIX
    OS Version   :  Digital UNIX V4.0
    System H/W   :  Alpha


    Brief Description of Problem:
    -----------------------------

    Wayne is experiencing problems with mail on Digital UNIX. He claims  that
    he has not been able to send or recieve mail from Digital UNIX system 
    in their heterogeneous environment.
  
    I had him try out the following:
    - check whether sendmail daemon is running on the system
      Verified, yes it is running
    - check if mail works locally
      Veried it works
    - check if he can ping the system on the network 
      Yes, he can do that. They are using NIS on Digital UNIX and also have
      non-Digital system on the network which is used as a BIND name server.
    - Check whether he can send mail to user@system_on_net.domain . 
      This fails.
    - Had him do the same with mailx -v (verbose) user@system_on_net.domain 
      Mail connects to name server for name resolution and gets 
      "access denied" error.
    - Also asked him to setup/verify his mailsetup and bindsetup to recheck 
      his configuration domain/nameserver setup etc.
    - Check if he can send mail to user@name_server system
      Yes, this works.

     This looks like an issue on nameserver (non-Digital) system. May be 
     fire wall implementation is configured to block mail traffic. 
     Wayne now understands where to investigate further.

     He will investigate their server implementation further and get back to
     us it that does not still work.
 
     Will keep call open for a while

     -Navin