| Title: | Alpha Developer Support |
| Notice: | [email protected], 800-332-4786 |
| Moderator: | HYDRA::SYSTEM |
| Created: | Mon Jun 06 1994 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 3722 |
| Total number of notes: | 11359 |
Company Name : Coda
Contact Name : John Calligandes
Phone : 603-628-7223
Fax :
Email :
Date/Time in : 15-MAY-1997 15:00:05
Entered by : Geritt Saylor
SPE center : MRO
Category : VMS
OS Version :
System H/W :
Brief Description of Problem:
-----------------------------
Needs handholding to get a patch from ftp.
Gerrit
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3626.1 | HYDRA::AXPDEVELOPER | Alpha Developer support | Thu May 15 1997 16:08 | 12 | |
I think this may have perhaps been this customers first time in front of a computer. He was looking on www.service.digital.com for O'VMS patches: ALPLIBR05_070 VAXLIBR05_070 His ftp proxy server was causing problems with anon ftp, and I handheld him through a command line ftp session, told him to read the README files for installation, and call us back if there's a problem. Gerrit | |||||
| 3626.2 | needed more help | HYDRA::DORHAMER | Mon May 19 1997 14:43 | 9 | |
John called back today. The copy of the Alpha version of the patches
failed on Friday and he was having trouble getting at the files today.
When he selected the files from the www.service.digital.com web page
today, it just hung. He was also trying to get in via ftp with no
luck. He was trying to ftp to www.service.digital.com. I asked him to
try ftp.service.digital.com and then he was able to get in. I directed
him to the patch files in public/vms/axp.
Karen
| |||||
| 3626.3 | still can't copy files | HYDRA::DORHAMER | Mon May 19 1997 17:02 | 16 | |
John called again. He is getting errors when trying to ftp the Alpha
versions of the patch files. The error he gets is:
ftp: no control connection for this command. No such file or
directory.
He was able to copy the VAX files successfully. He cannot get to the
files via the web page (I tried this too and got an error message
"cannot login to ftp server, user anonymous access denied".
I was able to ftp the alpha files from ftp.service.digital.com,
so I am trying to mail John a uuencoded tar file. Its 5 MB, so the
backup plan is to send him a 4 mm tape in case the tar file doesn't
make it through to their system.
Karen
| |||||