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Conference hydra::axp-developer

Title:Alpha Developer Support
Notice:[email protected], 800-332-4786
Moderator:HYDRA::SYSTEM
Created:Mon Jun 06 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3722
Total number of notes:11359

3544.0. "Caldera Graphics" by HYDRA::LNARAYAN () Fri Apr 25 1997 13:53

    Company Name :  Caldera Graphics
    Contact Name :  Farhad ABEDINI
    Phone        :  (33) 88 21 00 00
    Fax          :  (33) 88 75 62 42
    Email        :  [email protected]
    Date/Time in :  25-APR-1997 12:51:13
    Entered by   :  L. Narayan
    SPE center   :  MRO

    Category     :  UNIX
    OS Version   :  
    System H/W   :  Alpha


    Brief Description of Problem:
    -----------------------------

From:	SMTP%"[email protected]" 25-APR-1997 12:27:15.73
To:	alpha-developer <[email protected]>
CC:	computer-special-systems <[email protected]>,        contribution <[email protected]>,        decmessageq  <[email protected]>
Subj:	problem on DEC UNIX alpha workstations

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From: Farhad Abedini <[email protected]>
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Cc: computer-special-systems <[email protected]>,
        contribution <[email protected]>,
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Subject: problem on DEC UNIX alpha workstations
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I am technical director of a French software for imaging company, I
finded some technical problems on DEC alpha workstations (UNIX), I 
would like find an contact on develppement of the system of those 
machines to report my problems. Please orient me to right contacts.

Quick decription of the problem:
This is a performence problem, when I use the same program on any 
other Unix OS ( IRIX SOLARIS AIX HP-UX ) the Unix kernel do not 
manage "the mapped memory" in the same way, so the performences are 
better. I can describe to you how to do this comparatif test, if you 
are interested in, please contact me.

Farhad ABEDINI
Caldera Graphics
[email protected]
Caldera Graphics
Software for Imaging
BP 94
67067 Strasbourg Cedex
FRANCE
Tel: (33) 88 21 00 00
Fax: (33) 88 75 62 42
http://www.caldera.fr
T.RTitleUserPersonal
Name
DateLines
3544.1awaiting replyHYDRA::LNARAYANFri Apr 25 1997 14:512
    I have requested more info, I'll work on this once I get further
    details.
3544.2Response back from customerHYDRA::MARSONBarry Marson (Software Partner Engineering - SPE) MRO1-2/K5Mon Apr 28 1997 15:5193
Date:	28-APR-1997 09:10:20.07
From:	SMTP%"[email protected]"
Subj:	problem on DEC UNIX alpha workstations
To:	[email protected] ([email protected])
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From: "Farhad Abedini" <[email protected]>
Organization: Caldera Graphics
To: [email protected] ([email protected])
Date: Mon, 28 Apr 1997 15:00:39 +0000
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Subject: problem on DEC UNIX alpha workstations
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> Date:          Fri, 25 Apr 1997 12:56:30 -0400
> From:          [email protected] ([email protected])
> To:            [email protected]
> Subject:       Re: problem on DEC UNIX alpha workstations

> Farhad ABEDINI
> 
> Thanks for contacting Alpha developer support, Yes, please provide
> more info on this performance. I would appreciate a detailed writeup.
> 
> Thank You
> -Nari
> Alpha Developer Support
> 
>

The problem we had was the same on any version of the alpha UNIX 
workstations: 3.2G and 4.0. On any model of the lastest 
workstation we had :ALPHA station 500 ALPHA station 255, And less on 
the older ALPHA station 400, and ALPHA 300.
( we have 6 DEC wokstations here, and the situation is the same, in 
any client's site )

Here you are the description of the problem:
Our software is realy close to the OS, it needs a large quantity of 
mapped memory, every time you create an image you "allocate" new 
regions of mapped memory, The time you observe to "obtain" this 
memory ( mainly during the first access on that ), depend on the 
quantity of ram and speed of the hard disk. But it happen somthing 
very strange on the "accusated" computers: for a while ( more 
than 15 seconds), every thing stop any access to disk to any scsi 
bus conected peripherals. This situation do not disturb a text 
file user, but an image user with 15 seconds loked machine every 
minute, is not acceptable.

And it is perfectly reproductible, you take our software Cameleo ( it 
was distributed for a while in his 2.20 version by digital on the box 
of any new alpha work station under Unix.) you create an image about 
10 Mb, you duplicate that ( select it and Alt-C ), depending your 
configuration, your computer will stop evry two tree or four images.
( about one stop per minute ).

If you need more information please ask.

Best Regards,
Farhad ABEDINI

PS: if you don't find a version of Cameleo to check the problem, give 
me please your physical address, I send a 2.33 version to you

Caldera Graphics
Software for Imaging
BP 94
67067 Strasbourg Cedex
FRANCE
Tel: (33) 88 21 00 00
Fax: (33) 88 75 62 42
http://www.caldera.fr
3544.3closedHYDRA::LNARAYANThu May 01 1997 13:11119
From:	HYDRA::SCHAFER      "Mark Schafer, Software Partner Eng" 28-APR-1997 16:04:35.92
To:	RDGENG::ASAP
CC:	LNARAYAN
Subj:	A: Caldera Graphics - problem on DEC UNIX alpha workstations

Would your centre return the favor?  For this performance problem, Nari feels
that the partner needs to visit a porting center. However, France is somewhat a
long drive.  :-)

Please let me know if you will handle this problem.

Mark Schafer
SPE MRO
297-3524  
From:	HYDRA::LNARAYAN     "R Lakshminarayan, Software Partner Engg" 28-APR-1997 15:56:50.14
To:	SCHAFFER
CC:	
Subj:	France performance issue... AXP-DEVELOPER note 3544

From:	HYDRA::MARSON       "Barry Marson (Software Partner Engineering - SPE) MRO1-2/K5" 28-APR-1997 14:52:48.78
To:	lnarayan
CC:	
Subj:	Caldera Graphics response ... from barry

Date:	28-APR-1997 09:10:20.07
From:	SMTP%"[email protected]"
Subj:	problem on DEC UNIX alpha workstations
To:	[email protected] ([email protected])
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From: "Farhad Abedini" <[email protected]>
Organization: Caldera Graphics
To: [email protected] ([email protected])
Date: Mon, 28 Apr 1997 15:00:39 +0000
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Subject: problem on DEC UNIX alpha workstations
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> Date:          Fri, 25 Apr 1997 12:56:30 -0400
> From:          [email protected] ([email protected])
> To:            [email protected]
> Subject:       Re: problem on DEC UNIX alpha workstations

> Farhad ABEDINI
> 
> Thanks for contacting Alpha developer support, Yes, please provide
> more info on this performance. I would appreciate a detailed writeup.
> 
> Thank You
> -Nari
> Alpha Developer Support
> 
>

The problem we had was the same on any version of the alpha UNIX 
workstations: 3.2G and 4.0. On any model of the lastest 
workstation we had :ALPHA station 500 ALPHA station 255, And less on 
the older ALPHA station 400, and ALPHA 300.
( we have 6 DEC wokstations here, and the situation is the same, in 
any client's site )

Here you are the description of the problem:
Our software is realy close to the OS, it needs a large quantity of 
mapped memory, every time you create an image you "allocate" new 
regions of mapped memory, The time you observe to "obtain" this 
memory ( mainly during the first access on that ), depend on the 
quantity of ram and speed of the hard disk. But it happen somthing 
very strange on the "accusated" computers: for a while ( more 
than 15 seconds), every thing stop any access to disk to any scsi 
bus conected peripherals. This situation do not disturb a text 
file user, but an image user with 15 seconds loked machine every 
minute, is not acceptable.

And it is perfectly reproductible, you take our software Cameleo ( it 
was distributed for a while in his 2.20 version by digital on the box 
of any new alpha work station under Unix.) you create an image about 
10 Mb, you duplicate that ( select it and Alt-C ), depending your 
configuration, your computer will stop evry two tree or four images.
( about one stop per minute ).

If you need more information please ask.

Best Regards,
Farhad ABEDINI

PS: if you don't find a version of Cameleo to check the problem, give 
me please your physical address, I send a 2.33 version to you

Caldera Graphics
Software for Imaging
BP 94
67067 Strasbourg Cedex
FRANCE
Tel: (33) 88 21 00 00
Fax: (33) 88 75 62 42
http://www.caldera.fr

    
3544.4Ian attending to this...HYDRA::LNARAYANFri May 02 1997 10:5042
From:	WATNOW::ian "Ian Chamberlin  2-May-1997 1250"  2-MAY-1997 07:50:27.75
To:	[email protected]
CC:	[email protected], hydra::shafer, hydra::marson, hydra::lnarayan
Subj:	Re Caldera Graphics  - Camelo - performance problem

Folks,

	Just to confirm that I'm looking into the above.

I couldn't find a copy of Camelo, so Farhad is mailing me a CD. Apparently he
can't send it over the net.

/Ian


Ian Chamberlin,

Digital Equipment Co, Software Partner Engineering.



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