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Conference hydra::axp-developer

Title:Alpha Developer Support
Notice:[email protected], 800-332-4786
Moderator:HYDRA::SYSTEM
Created:Mon Jun 06 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3722
Total number of notes:11359

3492.0. "Unison Software" by AMCUCS::SWIERKOWSKI (Quot homines tot sententiae) Tue Apr 15 1997 20:58

    Company Name :  Unison Software
    Contact Name :  Joe Konton
    Phone        :  (408) 988-2800 x-216
    Fax          :  
    Email        :  "[email protected]"
    Date/Time in :  15-APR-1997 16:25 
    Originally entered by :  SWIERKOWSKI
    SPE center   :  PAG

    Category     :  Digital UNIX
    OS Version   :  V3.2D (he's not sure about this?)
    System H/W   :  DEC 3000 - Model 300 (he thinks?)


    Brief Description of Problem:
    -----------------------------

This system is a "loaner" per the customer: S/N = #AB43101NH5

  Joe has multiple issues:

1) Needs access to the private (vs public) patches (specifically patches for
   supporting ClearCase per the ClearCase documentation)...
   NOTE: If this is a seed unit, doesn't the CSC keep him under contract for
   this sort of stuff? - I asked him to try and contact the CSC with his system
   S/N and/or DEC # to see if they can help...
   I'll research this on the Digital UNIX patch server as well...

2) How to turn on kernel debugging (system is rebooting randomly)...
   NOTE: I need to research this one...

3) Needs multi-user PAK, he can't do remote logins to it...
   NOTE: This system has the CDE ADK on it - I know I've researched this 
   before...


						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"
T.RTitleUserPersonal
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3492.1Pointers/Information, etc. sent, awaiting feedback...AMCUCS::SWIERKOWSKIQuot homines tot sententiaeWed Apr 16 1997 18:0312
Greetings!

  I sent mail last night and this morning to Joe that addresses all three issues
he raised, awaiting feedback...

						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"

3492.2Email "ping" sent, awaiting feedback...AMCUCS::SWIERKOWSKIQuot homines tot sententiaeMon Apr 21 1997 21:0326
Greetings!

  The anonymous ftp access to oskits (now webkits) and guru no longer exists 
and the "Webkit Home Page" doesn't refer to that *unsupported* CDE ADK patch 
kit.  I did find I could copy it via DECnet from guru however or access it at 
the following URL:

	- http://www.zk3.dec.com/useg/patches/

  After telling Joe the patch kit no longer existed on Thursday, I pulled a 
copy for myself off the internal web, compared sizes and dates with a reference 
to it I had in some old mail, and pushed it out to his site on Friday.  I 
warned him strongly that he was on his own with this, but figured it might get 
him out his jam since he can't upgrade to V4.0[any] and is stuck trying to use
the CDE ADK on a V3-2D-[?] system (which is unqualified/unsupported and broken).
I just sent him him "ping" asking about the status of this call and await
feedback... 

						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"


3492.3Need details re: patches, await feedback...AMCUCS::SWIERKOWSKIQuot homines tot sententiaeTue Apr 29 1997 12:5624
Greetings!

  Joe did send back a response after I asked him if all the issues he had
raised in the initial call had been resolved or not.  The only thing he'd
like to get is access to CSC's "private" patch area - I've explained that
he needs a service contract and that this is *not* included in his ASAP
membership.  He asked about sending him "ClearCase" patches, but didn't specify
which ones or what problem he is trying to solve.  A quick blast through
COMETS gets lots of hits on "ClearCase".  I've asked him to supply me with
a specific patch kit or a more detailed description of the problem he is 
trying to solve.  I've also suggested that he use the CSC directly for this
sort of thing since I don't know if the patches on webkits jive with the
patches in the CSC's "private" patch pool, awaiting feedback...


						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"



3492.4Referred to CSC for patch kits, call closed...AMCUCS::SWIERKOWSKIQuot homines tot sententiaeTue Apr 29 1997 20:4628
Greetings!

  After a little more email tag with Joe, he did supply me with the patch
kits he was referred to by/for "ClearCase".  A quick browse on Webkit Home
Page at: http://webkits.zk3.dec.com/ indicates that this is internal use only 
and didn't point to any of the specific patch kits Joe requested anyway.  I 
pulled over a massive V3.2D-1 patch kit and one of the "readme" files led me 
to believe the patch kits have been superceded and/or replaced.

  I've researched similar requests before and per advice by Mark Schafer, I've
advised Joe to pursue this directly with the CSC.  FWIW, DECnet and anonymous
ftp access to old patch collections on xirtlu, slugbt, oskits, flume, etc. have
been disabled/deleted - apparently all patch kits for Digital UNIX (internal 
use only) are at http://www.zk3.dec.com/dupatchwww/ and all external customers
*must* go through the CSC to get patch kits.  I'm going to guess that Joe won't
like the "solution", but I closing this call anyway...


						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"