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Conference hydra::axp-developer

Title:	Alpha Developer Support
Notice:	[email protected], 800-332-4786
Moderator:	HYDRA::SYSTEM

Created:	Mon Jun 06 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3722
Total number of notes:	11359

3355.0. "Trend Micro? (customer didn't say...)" by AMCUCS::SWIERKOWSKI (Quot homines tot sententiae) Wed Mar 19 1997 14:07

    Company Name :  Trend Micro? (I'm guessing - he didn't say)
    Contact Name :  David (last? - he didn't say)
    Phone        :  (408) 257-1500 x-342 (this extension error'ed out)
    Fax          :  
    Email        :  - unknown -
    Date/Time in :  18-MAR-1997 17:29 
    Originally entered by :  SWIERKOWSKI
    SPE center   :  PAG

    Category     :  Windows NT
    OS Version   :  - unknown -
    System H/W   :  AlphaServer 255 (?)


    Brief Description of Problem:
    -----------------------------

  I think the customer meant AlphaStation 255 x/xxx, per the AlphaServer
InfoCenter, there is no AlphaServer 255.  The AlphaStation InfoCenter does
list an AlphaStation 255/233 and an AlphaStation 255/300 however.  They 
ordered this system with Windows NT, but they want to set it up to dual-boot
Digital UNIX.  I tried to call the extension he left - no joy.  I then left 
a message with the main number.  I'll try tomorrow and hope this guy calls
back with a little more information, cheers...




							The Hacker

T.R	Title	User	Personal Name	Date	Lines
3355.1		HYDRA::SCHAFER	Mark Schafer, SPE MRO	`Wed Mar 19 1997 15:35`	5
	Tony, Don't forget this model probably has a half-flash console. Mark
3355.2	Still trying to contact customer...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Wed Mar 19 1997 19:22`	16
	Greetings! Thanks! I had already researched this in several places and have a couple of "cookbooks" on how to do this I'll mail David if I ever contact him. To date, no one has called me back in response to the voicemail I left at the main number and the extension David supplied errors out. I'll try and call the main number again tomorrow and see if I can get a human to help me track this guy down... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.3	These folks need "phone etiquette 101"...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Wed Mar 19 1997 20:51`	26
	Greetings! These guys just don't like identifying themselves - argh! I'm pretty sure I got at least 2 more (possibly 3) calls from David or another guy who mumbled his name and left no extension. I tried calling back using both the extension I was given yesterday (it error'ed out) and another one David left today but it transferred me to a "spell names" option. Since their voicemail system allowed me to start recording, I assume there is only one "David" there. I then called back the main number and left a general message with their auto- mated "operator". They have both my direct phone, my email, the ASAP Hotline and (I presume) the ASAP email. Hopefully one of my messages will get routed to this "David" person tomorrow. I have most/all of the data I suspect he needs to dual-boot a "half-flash" system, but I'm still playing telephone tag. If I don't get in contact with someone by COB tomorrow, I'll escalate this to their business relationship manager and let him/her figure out how to contact these folks... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.4	Finally contacted, emails will be sent...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Thu Mar 20 1997 17:26`	32
	Greetings! Here is some updated contact information: Company Name : Trend Micro Contact Name : David Swenson (or Matt Yang) Phone : (408) 257-1500 x-342 (he says this should work) Fax : Email : "[email protected]" or "[email protected]" Date/Time in : 18-MAR-1997 17:29 Originally entered by : SWIERKOWSKI SPE center : PAG Category : Windows NT OS Version : - unknown - System H/W : AlphaServer 255/300 I did finally speak with both Dave and Matt. I confirmed the processor type. They recently purchased this with Windows NT pre-installed, but since they have a second hard drive and the Digital UNIX distribution, they'd like to dual boot this. I'll be sending them both a gob of email shortly and told them to call me back if it doesn't make sense... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.5	Email(s) sent, awaiting feedback...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Mon Mar 24 1997 15:23`	14
	Greetings! Much email was sent last Friday, including an "overview of console sub- systems" and a "how-to" cookbook I crafted, awaiting feedback from customer... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.6	"Ping" sent, awaiting response...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Thu Mar 27 1997 17:07`	15
	Greetings! I never got any feedback to the glob of email I sent last week. Just sent an email "ping" asking for status... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.7	Still confused! - more mail sent...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Thu Mar 27 1997 19:24`	19
	Greetings! Matt did send me mail back - they sound very confused. Despite the assorted messages I sent last week, they still can't get the SRM image loaded. I've sent more mail (repeating the basic steps I detailed last week) especially on "half-FlashROM" systems, sent him pointers to the pages in the User Information manual, part numbers for the Firmware CD kit and await a response... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3355.8	Call closed...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Thu Mar 27 1997 20:00`	17
	Greetings! Matt sent me another reply - I must have said something magical. He's got it working, understands why & what he is doing re: the console and said I can close this call, 'nuff said... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"