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Conference hydra::axp-developer

Title:	Alpha Developer Support
Notice:	[email protected], 800-332-4786
Moderator:	HYDRA::SYSTEM

Created:	Mon Jun 06 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3722
Total number of notes:	11359

3252.0. "Baan" by AMCUCS::SWIERKOWSKI (Quot homines tot sententiae) Fri Feb 28 1997 15:32

    Company Name :  Baan
    Contact Name :  Bill Analla (or Will Walsh)
    Phone        :  (415) 462-7402 (or (415) 462-7427)
    Fax          :  
    Email        :  "[email protected]" (or "[email protected]")
    Date/Time in :  27-FEB-1997 17:52 
    Originally entered by :  SWIERKOWSKI
    SPE center   :  PAG

    Category     :  Windows NT
    OS Version   :  - unknown -
    System H/W   :  AlphaServer 4100


    Brief Description of Problem:
    -----------------------------

  This note is a placeholder for me now that I've actually made contact with
someone at Baan.  I don't know where Baan fits on the radar scope, but local
management asked me to handle this personally for now.

  FWIW, the intermittent crashes seen on this system and a possible memory 
error per the power-up diagnostics *might* be a H/W problem.  They may also 
have an unsupported version of Windows NT on their 4100.  I've talked to Bill
about how (and when) to use the CSC vs ASAP.  I've got multiple emails sent
and await feedback from Bill.  Most of the details are in my head right now
(lots of phone tag) and the rest is in the email we've been exchanging.  Status
report sent to everyone who might care, will pursue this tomorrow...




						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"

T.R	Title	User	Personal Name	Date	Lines
3252.1	Suspect unsupported configuration...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Fri Feb 28 1997 15:46`	20
	Greetings! After a heads up from Russ I plowed though note 98.* in the PARTNER_EXCELLENCE conference on HDLITE looking for TIMA Blitz'es against 4100's (w/ Windows NT) and sure enough, note 98.432 (dated 12/11/96) says the final release bits for Windows NT 4.0 are NOT qualified on an AlphaServer 4100. Service Pack 1 and Service Pack 2 do NOT fix the problem. On a hunch while still waiting on detailed configuration information solicited in a second message I had sent to Bill, I sent a third message asking about the version of Windows NT he's running and sent him the gist of the problem descrip- tion detailed in the Blitz. I'll know more when he gets back to me... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3252.2	Unsupported configuration confirmed...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Fri Feb 28 1997 19:15`	36
	Greetings! Per a message I sent to Bill last night soliciting detailed configuration information on all of his systems, the Prioris servers (2) he has are: Vital stats on the AlphaServer: System type: AlphaServer 4100 5/300 Memory: 1024 total - not sure how it is layed out PCI Controllers: Not sure Layout of Storage: 4 - RZ28D-VW 2GB drives external. Not sure what could be internal. OS: NT4.0 build 1381. Service Pack 2 was just installed about a week ago. Prior to that no service packs were installed. FWIW, according Bill's own feedback and per the TIMA Blitz I referenced in the previous reply, unless the a bug fix has come out since that Blitz, he's running an unsupported configuration. Oddly enough, Bill did state that he did not have any Service Packs installed until a week ago when they installed Service Pack 2. Since then, they have had no "blue screen crashes" but did note that the system had gotten hung up when trying to install SQL server. A reboot seemed to fix and that problem hasn't resurfaced. He was pretty sure the error that I had described (i.e. KMODE_EXECPTION_NOT_HANDLED) seemed very familiar to him. I'll do some more research and see if any kind of a fix has been made available since that Blitz was sent out last December and get back to him... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3252.3	Work-around found, awaiting feedback...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Wed Mar 05 1997 15:12`	26
	Greetings! I did some research on this problem since the TIMA Blitz describing it seemed to match the symptoms Bill is experiencing. After a little digging around, there are two "fixes" for this problem: 1) Wait until Service Pack 3 comes out. 2) Apply Service Pack 2 and then apply a post-SP2 "hot-fix" described in another TIMA Blitz. See the HDLITE::PARTNER_EXCELLENCE conference, note #98.432 announces the "bug" and note #98.466 describes the work- around. As of today, Microsoft's ftp site still doesn't have a "SP3" available, but both "SP2" and the "hot-fix" are available. I've sent mail to Bill and await a response... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3252.4	"ping" sent, awaiting a response...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Wed Mar 12 1997 18:21`	16
	Greetings! Bill did get back to after I sent the mail last week re: the work-around until SP3 comes out. I just sent him an email "ping" await a response before I close this call... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"
3252.5	No response, call closed...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Tue Mar 18 1997 19:27`	17
	Greetings! It's been about a week since my last email "ping" asking if I could close this call. I assume they would have yelled by now if the "fix" I sent them two weeks ago didn't work. Call closed... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "[email protected]"