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Conference hydra::axp-developer

Title:Alpha Developer Support
Notice:[email protected], 800-332-4786
Moderator:HYDRA::SYSTEM
Created:Mon Jun 06 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3722
Total number of notes:11359

3240.0. "GrayMatter Software Corp" by HYDRA::AMORELLI () Wed Feb 26 1997 17:29

    Company Name :  GrayMatter Software Corp
    Contact Name :  Fred Morris
    Phone        :  
    Fax          :  
    Email        :  [email protected]
    Date/Time in :  26-FEB-1997 17:29:01
    Entered by   :  Carl Amorelli
    SPE center   :  MRO

    Category     :  Unix
    OS Version   :  ?
    System H/W   :  Alpha


    Brief Description of Problem:
    -----------------------------

    We have observed anomalous behavior when PostScript jobs containing the 
    setpapertray command are sent to an lpd queue running on a PrintServer32. 
    (The same jobs work fine when sent to a PrintServer17)

    1) Are there known problems with setpapertray and the PrintServer32.

    2) If not, what are the paper tray numbers, for use with setpapertray, on 
       the PrintServer32?

    Our ASAP number is 916960.
T.RTitleUserPersonal
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3240.1HYDRA::AMORELLIMon Mar 03 1997 12:391
Posted this in postscript_printing # 7106
3240.2See note 3263 for duplicate (?)...AMCUCS::SWIERKOWSKIQuot homines tot sententiaeMon Mar 03 1997 19:5916
Greetings!

  I just opened (and closed) a call from Fred that sounds like a duplicate
of this one.  I sent Fred mail back directly and posted note #3263 in this
conference as a reference.  IMHO, if Graymatter wants printer support, (they've
logged at least 2 other calls via ASAP) they should be pursuing this through
the CSC.  I've advised Fred of accordingly.  I think he thinks ASAP does real-
time remedial break/fix support and doesn't understand the ASAP vs CSC charters,
cheers...

						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"[email protected]"