Conference hydra::axp-developer

3238.0. "Autodes Inc." by HYDRA::AMORELLI () Wed Feb 26 1997 17:10

    Company Name :  Autodesk  Inc.
    Contact Name :  Pat Guyn
    Phone        :  415 507 4788
    Fax          :  
    Email        :  [email protected]
    Date/Time in :  26-FEB-1997 17:09:02
    Entered by   :  Carl Amorelli
    SPE center   :  MRO

    Category     :  NT
    OS Version   :  3.51
    System H/W   :  AlphaServer 2000 5/300


    Brief Description of Problem:
    -----------------------------

     Problem with NT Install

     Hello,

     I am with Autodesk, Inc.. in San Rafael.  I have received a Alpha 
     Server 2000 5/300 from the Seed program, our contact at DEC is Zoran 
     Ilic.

     I unpacked and set up the various components of the machine and turned 
     it on as specified in the user documentation. All the boot checks look 
     OK, and then the ARC firmware loads up with some drivers, again 
     everything looks OK.  No operating system had been installed, so the 
     Firmware menu comes up saying no boot partitions exist.
     The Disk Partitioning Information Sheet which came with the machine 
     specifies that the system disk is located at SCSI ID 0, with two 
     partitions, 2 is the 6 MB and 1 which contains the remainder of the 
     disk.  It also says to install the NT from CD, so I went into the 
     supplementary firmware menu and selected: Install the NT operating 
     system from CD and at the same time put the NT 3.51 CD into the CD 
     drive.  
     
     The NT set-up screen comes up, and loads several files, then displays 
     a screen requesting which Alpha model, so I selected AlphaServer 2x00 
     5/xxx Family.  NT set-up then comes up with a new screen which loads 
     several drivers, and then switches to the Windows NT Operating System 
     Ver. 3.51 (build 1057) screen.
     Soon after it blows up to a screen which says that set-up has had a 
     fatal error and cannot continue, contact product support.  It also 
     displays the following codes:
     
     0X4, 0X1, 0,0
     
     Any suggestions for resolving this problem.
     
     Regards,
     Pat Guyn
     
     Autodesk, Inc.
     415 507 4788

This was passed to the Autodesk support engineer.