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Conference hydra::axp-developer

Title:Alpha Developer Support
Notice:[email protected], 800-332-4786
Moderator:HYDRA::SYSTEM
Created:Mon Jun 06 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3722
Total number of notes:11359

3176.0. "Clark County, Nevada ( ESRI customer )" by HYDRA::MODI () Mon Feb 10 1997 16:56

    Company Name :  Clark County, Nevada ( ESRI customer )
    Contact Name :  Roy Mogren , Technical Manager, Clark County, Nevada
                    Linda Taipale Business Manager at Clark County, Nevada
		    Ash Thornton, Digital's facilitator for this 
                                  customer satisfaction issue.
    Phone        :  (702) 455 6424
    Fax          :  
    Email        :  [email protected]
    Date/Time in :  10-FEB-1997 16:46:50
    Entered by   :  Navin Modi
    SPE center   :  MRO

    Category     :  UNIX
    OS Version   :  V4.2B
    System H/W   :  Alpha


    Brief Description of Problem:
    -----------------------------
The following problem came from Herb Shumway to Mike Greenfield chain. This
is a customer satisfacton issue for Clark County, Nevada who are customers of
Digital and ESRI (big Alpha/UNIX installation).

The problem was escalated to SPE from Ash Thornton of Digital.

------------------------- 
From modi Thu Jan 23 17:11:25 1997
Received: by purvi.mro.dec.com; id AA02057; Thu, 23 Jan 1997 17:11:04 -0500
Date: Thu, 23 Jan 1997 17:11:04 -0500
From: Navin Modi <modi>
Message-Id: <[email protected]>
To: [email protected]
Subject: I: ESRI: Status Update on ARC/INFO/ALpha/UNIX customer issue.
Cc: [email protected], [email protected],
        [email protected], modi, [email protected]

Mike,

The following is the status update on Clark County, Nevada's ARC/INFO issue
on Digital UNIX that was escalated to SPE by Thornton Ash of Digital on 1/22.


PROBLEM STATEMENT:

In order to get the details around the issue, Thornton set up a quick con-call
with Linda Taipale and Roy Mogren (technical contact) of Clark County, Nevada.

Roy explained the problem as follows:

They have 2 nos. of AlphaServer 2100 with RAID storage box and 10BaseT
ethernet adapter running ESRI's ARC/INFO on Digital UNIX V3.2D-1.

They configured the additional 100BaseT ethernet adapter and ARC/INFO
would not come up because the license check failure. They swapped the
physical positions of 10BaseT and 100BaseT cards and license worked fine.

Next, they upgraded the system firmware as an preparation for OS upgrade to
UNIX V4.0. and ARC/INFO application would not come up.

PROBLEM DIAGNOSIS:

ESRI uses a FleXLM for license management which is a third party package from
GlobeTrotter. The way license manager is implemented by design is that it
uses the hardware address of the ethernet adapter as an unique system id
for license validation. Moreover, it checks the license against the first
found ethernet interface on multi-interface machines.

Digital UNIX does not provide any means to configure the OS which specifies
the order of which ethernet interface would be found first. This simply
depends on the physical slot of system controller in which the ethernet
adapter is inserted.

NEXT ACTION FOR RESOLUTION:

Although this is a valid customer issue, the resolution warrents the fix/
changes in the application's license management mechanism/policy. This in
turn may require ESRI to work with FlexLM software provider to implement
the appropriate changes in the license management code/logic to accomodate
the systems with more than one ethernet adapters present. One way to achieve
this for license manager is to match and validate the license against the
hardware addresses of the all the ethernet adapters present in the system.

I have a call into ESRI engineering to bring this specific customer issue
to their attention and offer all the help/support they may need from Digital
in order to seek the satisfactory resolution to this issue. If needed,
Digital SPE would provide the source code which returns the hardware
addresses of all the ethernet interfaces present in the system (for FlexLM
implementation).

Also, the upgrading of firmware should have no effect on the way the
application licensing works.



Navin Modi
Software Partners Engineering
Digital Equipment Corporation



===
T.RTitleUserPersonal
Name		DateLines
3176.1 Clark County will upgrade to UNIX V4.0B on weekendHYDRA::MODIMon Feb 10 1997 16:5941
    From [email protected] Thu Jan 23 19:05:08 1997
    Received: from esri.com by mail12.digital.com (8.7.5/UNX 1.5/1.0/WV)
            id SAA07763; Thu, 23 Jan 1997 18:58:07 -0500 (EST)
    Received: from universe by esri.com (SMI-8.6/SMI-4.1)
            id PAA05854; Thu, 23 Jan 1997 15:44:13 -0800
    Received: from porsche by universe (4.1/SMI-4.1)
            id AA04285; Thu, 23 Jan 97 15:51:59 PST
    Comment: Environmental Systems Research Institute
    Sender: [email protected]
    Message-Id: <[email protected]>
    Date: Thu, 23 Jan 1997 15:54:50 -0800
    From: Michelle King <[email protected]>
    X-Mailer: Mozilla 3.0 (X11; I; OSF1 V4.0 alpha)
    Mime-Version: 1.0
    To: [email protected]
    Cc: [email protected], [email protected], [email protected]
    Subject: Clark County
    Content-Type: text/plain; charset=us-ascii
    Content-Transfer-Encoding: 7bit
    
    Navin,
    
    I spoke with our Tech Support regarding Clark County's problem with the
    License Manager.  The error is "Product Not Licensed" which happens
    intermittently.  It seems to be related to the 100baseT controller card
    and the network connection.    Apparently, Clark County is running 3.2g
    and according to DEC, this card is not supported at this OS.  It is
    however, supported at 4.0.  The user will most likely upgrade to 4.0 to
    rule out this possibility.
    
    The next step would be for the user to use the newer version of the
    FlexLM License Manager, which is now available with ArcView 3.0.  This
    is the same version that ARC/INFO 7.1.1 will use.
    
    At this point, Tech Support has it under control and we need to wait to
    see what the user is going to do.
    
    Michelle
3176.2Newer version of FlexLM validates dual ethernetHYDRA::MODIMon Feb 10 1997 17:0134
    From modi Fri Jan 24 17:02:34 1997
    Received: by purvi.mro.dec.com; id AA04955; Fri, 24 Jan 1997 17:02:29
    -0500
    Date: Fri, 24 Jan 1997 17:02:29 -0500
    From: Navin Modi <modi>
    Message-Id: <[email protected]>
    To: mogren%[email protected]
    Subject: ESRI's ARC/INFO and FlexLM implementation...
    Cc: [email protected], [email protected],
    modi,
            [email protected], [email protected]
    
    To, Roy Mogren
        Clark County, Nevada.
    
    Roy,
    
    ESRI has confirmed that the newer version of FLexLM license manager from
    Globetrotter fixes the issue of license validation on the dual ethernet
    adapter systems. This new version checks the license key code against the
    physical addresses of all the ethernet adapters present in the system for
    the license validation purposes.
    
    The soon to be released ARC/INFO V7.1.1 uses this new FlemLM license manager
    software. However, this new version of FlexLM is shiping now with 
    ArcView 3.0 and hence available for use.
    
    Regards,
    
    Navin Modi
    Digital Equipment Corporation
3176.3Clarification soughtHYDRA::MODIMon Feb 10 1997 17:0440
    From [email protected] Mon Jan 27 08:45:12
    1997
    Date: Mon, 27 Jan 1997 08:45:00 -0500
    Message-Id: <[email protected]>
    From: [email protected]
    To: [email protected]
    Subject: RE: ESRI's ARC/INFO and FlexLM implementation...
    
    what are they using - arc/info - or arc/view - or both?
    
    mike
    
    From:   PURVI::modi "Navin Modi" 24-JAN-1997 17:02:44.67
    To:     mogren%[email protected]
    CC:     [email protected], hdlite::talatinian, modi@purvi,
            mroa::mgreenfield, [email protected]
    Subj:   ESRI's ARC/INFO and FlexLM implementation...
    
    To, Roy Mogren
        Clark County, Nevada.
    
    Roy,
    
    ESRI has confirmed that the newer version of FLexLM license manager from
    Globetrotter fixes the issue of license validation on the dual ethernet
    adapter systems. This new version checks the license key code against the
    physical addresses of all the ethernet adapters present in the system for
    the license validation purposes.
    
    The soon to be released ARC/INFO V7.1.1 uses this new FlemLM license manager
    software. However, this new version of FlexLM is shiping now with ArcView 
    3.0 and hence available for use.
    
    Regards,
    
    Navin Modi
    Digital Equipment Corporation
3176.4clarification providedHYDRA::MODIMon Feb 10 1997 17:0525
    From modi Mon Jan 27 08:58:54 1997
    Received: by purvi.mro.dec.com; id AA05345; Mon, 27 Jan 1997 08:58:53
    -0500
    Date: Mon, 27 Jan 1997 08:58:53 -0500
    From: Navin Modi <modi>
    Message-Id: <[email protected]>
    To: [email protected]
    Subject: RE: Clark County..What are they using.
    Cc: modi
    
    Mike,
    
    The server in question runs ARC/INFO. However, almost all of the
    ARC/INFO sites also use ArcView on client desktops because of the low 
    cost and tight integration with ARC/INFO server.
    
    Also, ESRI applications support license management over the network for
    UNIX installations. So, any node (including the one running ArcView) could 
    be configured as a license server.
    
    Regards,
    
    Navin
3176.5Email from Ash ThorntonHYDRA::MODIMon Feb 10 1997 18:56160
    From
    LETRBX::LETRBX::MRGATE::"DASMTS::PMDF::mail.dec.com::AshT"@xlib.mro.dec.D5N
    ET.mro.dec.com Fri Jan 31 07:57:32 1997
    Date: Fri, 31 Jan 1997 07:57:31 -0500
    Message-Id: <[email protected]>
    From:
    LETRBX::LETRBX::MRGATE::"DASMTS::PMDF::mail.dec.com::AshT"@xlib.mro.dec.D5
    NET.mro.dec.com (31-Jan-1997 0757 -0500)
    To: [email protected], [email protected]
    Subject: FW: Clark County, NEV.---- CUSTOMER SATISFACTION
    
    From:   NAME: Thornton Ash <[email protected]@PMDF@INTERNET>
    To:     NAME: '[email protected]' <navin.modi@mro>,
            NAME: '[email protected]' <mike.greenfield@mro>
    CC:     NAME: Nancy Scull <[email protected]@PMDF@INTERNET>
    
    Thanks for your help! Please let me know when you think this is
    completely closed. Linda said she would let George know we had really
    helped her out.
    
    
    Thanks again, Thornton
    >----------
    >From:  George Weiss[SMTP:[email protected]]
    >Sent:  Wednesday, January 29, 1997 8:04 PM
    >To:    Thornton Ash
    >Subject:       Re: Clark County, NEV
    >
    >                      RE>Clark County, NEV                        
    1/29/97
    >
    >Sounds like Digital is really going the extra mile to help the client,
    who
    >was completely befuddled. Thanks, Thornton. The reward I hope will be
    a happy
    >Digital customer.
    >
    >--------------------------------------
    >Date: 1/29/97 3:40 PM
    >To: George Weiss
    >From: Thornton Ash
    >George,
    >
    >Just an update on where we are with Linda Taipale.
    >
    >There were two issues we identified which needed to be addressed. The
    >most important was the s/w problem and I have excerpted some of the
    >engineer's communications to Linda's folks:
    >
    >They have 2 AlphaServer 2100 with RAID storage box and 10BaseT
    >ethernet adapter running ESRI's ARC/INFO on Digital UNIX V3.2D-1.
    >
    >They configured the additional 100BaseT ethernet adapter and ARC/INFO
    >would not come up because the license check failure. They swapped the
    >physical positions of 10BaseT and 100BaseT cards and license worked
    >fine.
    >
    >Next, they upgraded the system firmware as an preparation for OS
    upgrade
    >to
    >UNIX V4.0. and ARC/INFO application would not come up.
    >
    >PROBLEM DIAGNOSIS:
    >
    >ESRI uses a FleXLM for license management which is a third party
    package
    >from GlobeTrotter. The way license manager is implemented by design is
    >that it
    >uses the hardware address of the ethernet adapter as an unique system
    id
    >for license validation. Moreover, it checks the license against the
    >first
    >found ethernet interface on multi-interface machines.
    >
    >Digital UNIX does not provide any means to configure the OS which
    >specifies
    >the order of which ethernet interface would be found first. This
    simply
    >depends on the physical slot of system controller in which the
    ethernet
    >adapter is inserted.
    >
    >Digital Resolution:
    >
    >ESRI has confirmed that the newer version of FLexLM license manager
    from
    >Globetrotter fixes the issue of license validation on the dual
    ethernet
    >adapter systems. This new version checks the license key code against
    >the
    >physical addresses of all the ethernet adapters present in the system
    >for
    >the license validation purposes.
    >
    >The soon to be released ARC/INFO V7.1.1 uses this new FlemLM license
    >manager software. However, this new version of FlexLM is shiping now
    >with ArcView 3.0 and hence available for use.
    >
    >I spoke with Linda this afternoon and she feels we have done our part
    >but is still nervous with respect to everything working. She wants us
    to
    >keep the "attention units" on ESRI to insure a final fix, which we
    will
    >do.
    >
    >Secondarily, there was the issue around the level of support they they
    >had contracted with us and that is being reviewed.
    >
    >Regards, Thornton
    >
    >
    >
    >
    >
    >------------------ RFC822 Header Follows ------------------
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    >From: Thornton Ash <[email protected]>
    >To: "'Weiss, George'" <[email protected]>
    >Cc: Thornton Ash <[email protected]>
    >Subject: Clark County, NEV
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3176.6Current status sent to ESRIHYDRA::MODIMon Feb 10 1997 18:5899
    From modi Fri Jan 31 12:15:51 1997
    Received: by purvi.mro.dec.com; id AA07478; Fri, 31 Jan 1997 12:15:40
    -0500
    Date: Fri, 31 Jan 1997 12:15:40 -0500
    From: Navin Modi <modi>
    Message-Id: <[email protected]>
    To: mking%[email protected]
    Subject: Clark County...
    Cc: [email protected], [email protected], modi,
            [email protected], [email protected]
    
    Michelle,
    
    Thanks for your help on Clark County, Nevada's FLexLM issue..
    
    Since your last mail, the following actions have been taken.
    
    - They upgraded to Digital UNIX V4.0A to ensure the OS support for
    100baseT
      ( DE500) ethernet adapter.
    
    - They also upgraded to the newer version of FlexLM as per your
    suggestion
      to support dual ethernet configuration.
    
    They are still having the same problems with ARC/INFO FLexLM. The
    technical
    contact at Clark County is Roy Mogren (702-455-6424) who is working
    with Keith
    Canon(??) (ESRI support call log# 180.4269) and Michael Amouzandeh of
    ESRI.
    
    They are also having Digital field service person onsite today to check
    and
    ensure the hardware sanity.
    
    What is desired at this point is that they get support from FLexLM
    expert to
    pinpoint the exact problem/failure point. May be this requires
    GlobeTrotter,
    Inc. involvement.
    
    Jerry Newton had discussed this issue with Diana Hiland and she had
    indicated
    that Clark County are important customer and ESRI would to do the
    needful for
    the satisfactory resolution.
    
    Could you please provide this update to the appropriate persons within
    ESRI
    in order to ensure the continued support required to bring this issue
    to
    the satisfactory closure.
    
    Thanks and regards,
    
    Navin Modi
    Digital Equipment Corporation
    
    ==============
    >From [email protected] Thu Jan 23 19:05:08 1997
    Received: from esri.com by mail12.digital.com (8.7.5/UNX 1.5/1.0/WV)
            id SAA07763; Thu, 23 Jan 1997 18:58:07 -0500 (EST)
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    Comment: Environmental Systems Research Institute
    Sender: [email protected]
    Message-Id: <[email protected]>
    Date: Thu, 23 Jan 1997 15:54:50 -0800
    From: Michelle King <[email protected]>
    X-Mailer: Mozilla 3.0 (X11; I; OSF1 V4.0 alpha)
    Mime-Version: 1.0
    To: [email protected]
    Cc: [email protected], [email protected], [email protected]
    Subject: Clark County
    Content-Type: text/plain; charset=us-ascii
    Content-Transfer-Encoding: 7bit
    
    Navin,
    
    I spoke with our Tech Support regarding Clark County's problem with the
    License Manager.  The error is "Product Not Licensed" which happens
    intermittently.  It seems to be related to the 100baseT controller card
    and the network connection.    Apparently, Clark County is running 3.2g
    and according to DEC, this card is not supported at this OS.  It is
    however, supported at 4.0.  The user will most likely upgrade to 4.0 to
    rule out this possibility.
    
    The next step would be for the user to use the newer version of the
    FlexLM License Manager, which is now available with ArcView 3.0.  This
    is the same version that ARC/INFO 7.1.1 will use.
    
    At this point, Tech Support has it under control and we need to wait to
    see what the user is going to do.
    
    Michelle
3176.7Jerry in in the loop too..HYDRA::MODIMon Feb 10 1997 18:5827
    From modi Fri Jan 31 12:21:45 1997
    Received: by purvi.mro.dec.com; id AA07487; Fri, 31 Jan 1997 12:21:42
    -0500
    Date: Fri, 31 Jan 1997 12:21:42 -0500
    From: Navin Modi <modi>
    Message-Id: <[email protected]>
    To: [email protected]
    Subject: I: FWD: Clark County, NEV.---- CUSTOMER SATISFACTION
    Cc: [email protected], modi,
            [email protected]
    
    Jerry,
            Forwarding FYI. The lot has been done, but the issue is still
    not
    resolved. The involvment of ARC/INFO/FlexLM (third party license
    manager
    software) makes it more complex.
    
    ESRI's continued support a must in order to tackle to issue jointly
    from all the parties involved (Digital, ESRI and Globetrotter).
    
    Regards,
    Navin
    ================
    
    <Attachments deleted> see .-1
3176.8ESRI's response..HYDRA::MODIMon Feb 10 1997 19:00125
    From [email protected] Fri Jan 31 16:16:01 1997
    Received: from esri.com by mail12.digital.com (8.7.5/UNX 1.5/1.0/WV)
            id QAA19475; Fri, 31 Jan 1997 16:08:01 -0500 (EST)
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            id AA14960; Fri, 31 Jan 97 13:01:34 PST
    Comment: Environmental Systems Research Institute
    Sender: [email protected]
    Message-Id: <[email protected]>
    Date: Fri, 31 Jan 1997 13:04:48 -0800
    From: Michelle King <[email protected]>
    X-Mailer: Mozilla 3.0 (X11; I; OSF1 V4.0 alpha)
    Mime-Version: 1.0
    To: Navin Modi <[email protected]>
    Subject: Re: Clark County...
    References: <[email protected]>
    Content-Type: text/plain; charset=us-ascii
    Content-Transfer-Encoding: 7bit
    
    Navin,
    
    Next week, I'll meet with our Tech Support people (Michael, Keith) and
    the license manager team to discuss this problem.  We are trying to
    finish up 7.1.1 so next week is the soonest I can look into it.
    
    Michelle
    
    Navin Modi wrote:
    >
    > Michelle,
    >
    > Thanks for your help on Clark County, Nevada's FLexLM issue..
    >
    > Since your last mail, the following actions have been taken.
    >
    > - They upgraded to Digital UNIX V4.0A to ensure the OS support for
    100baseT
    >   ( DE500) ethernet adapter.
    >
    > - They also upgraded to the newer version of FlexLM as per your
    suggestion
    >   to support dual ethernet configuration.
    >
    > They are still having the same problems with ARC/INFO FLexLM. The
    technical
    > contact at Clark County is Roy Mogren (702-455-6424) who is working
    with Keith
    > Canon(??) (ESRI support call log# 180.4269) and Michael Amouzandeh of
    ESRI.
    >
    > They are also having Digital field service person onsite today to
    check and
    > ensure the hardware sanity.
    >
    > What is desired at this point is that they get support from FLexLM
    expert to
    > pinpoint the exact problem/failure point. May be this requires
    GlobeTrotter,
    > Inc. involvement.
    >
    > Jerry Newton had discussed this issue with Diana Hiland and she had
    indicated
    > that Clark County are important customer and ESRI would to do the
    needful for
    > the satisfactory resolution.
    >
    > Could you please provide this update to the appropriate persons
    within ESRI
    > in order to ensure the continued support required to bring this issue
    to
    > the satisfactory closure.
    >
    > Thanks and regards,
    >
    > Navin Modi
    > Digital Equipment Corporation
    >
    > ==============
    > >From [email protected] Thu Jan 23 19:05:08 1997
    > Received: from esri.com by mail12.digital.com (8.7.5/UNX 1.5/1.0/WV)
    >         id SAA07763; Thu, 23 Jan 1997 18:58:07 -0500 (EST)
    > Received: from universe by esri.com (SMI-8.6/SMI-4.1)
    >         id PAA05854; Thu, 23 Jan 1997 15:44:13 -0800
    > Received: from porsche by universe (4.1/SMI-4.1)
    >         id AA04285; Thu, 23 Jan 97 15:51:59 PST
    > Comment: Environmental Systems Research Institute
    > Sender: [email protected]
    > Message-Id: <[email protected]>
    > Date: Thu, 23 Jan 1997 15:54:50 -0800
    > From: Michelle King <[email protected]>
    > X-Mailer: Mozilla 3.0 (X11; I; OSF1 V4.0 alpha)
    > Mime-Version: 1.0
    > To: [email protected]
    > Cc: [email protected], [email protected], [email protected]
    > Subject: Clark County
    > Content-Type: text/plain; charset=us-ascii
    > Content-Transfer-Encoding: 7bit
    >
    > Navin,
    >
    > I spoke with our Tech Support regarding Clark County's problem with
    the
    > License Manager.  The error is "Product Not Licensed" which happens
    > intermittently.  It seems to be related to the 100baseT controller
    card
    > and the network connection.    Apparently, Clark County is running
    3.2g
    > and according to DEC, this card is not supported at this OS.  It is
    > however, supported at 4.0.  The user will most likely upgrade to 4.0
    to
    > rule out this possibility.
    >
    > The next step would be for the user to use the newer version of the
    > FlexLM License Manager, which is now available with ArcView 3.0. 
    This
    > is the same version that ARC/INFO 7.1.1 will use.
    >
    > At this point, Tech Support has it under control and we need to wait
    to
    > see what the user is going to do.
    >
    > Michelle
3176.9Submitted problem report to Digital engineeringHYDRA::MODIMon Feb 10 1997 19:0276
    From modi Fri Feb  7 17:30:32 1997
    Received: by purvi.mro.dec.com; id AA09523; Fri, 7 Feb 1997 17:30:24
    -0500
    Date: Fri, 7 Feb 1997 17:30:24 -0500
    From: Navin Modi <modi>
    Message-Id: <[email protected]>
    To: [email protected]
    Subject: Request for help with DE500-AA problem at a customer site.
    Cc: [email protected], modi,
            [email protected], [email protected]
    
    To: Kirt Gillum
        UNIX Kernel/HW support Group
    
    Kirt,
    
    As per our telephonic conversation, I am sending you the description of
    the
    problem reported by one of the important customers.
    
    They have couple of AlphaServer2100 with dual ethernet adapters 10baseT
    and 100BaseT (DE500-AA). They use ESRI's ARC/INFO application
    (client/server
    based)  which uses FlexLM from GlobeTrotter for License Management. The
    FlexLM
    uses hardware address of ethernet adapter as an unique id for license
    validation. The license key code is assigned against the hardware
    address of
    DE500-AA.
    
    Earlier, the servers were running Digital UNIX V3.2D-1 and at firmware
    rev 4.0. They claim that DE500-AA worked fine at that OS/Firmware
    revision.
    (although I think it was unsupported OS for DE500-AA).
    
    In the process of upgrading to UNIX V4.0B, as soon as they upgraded to
    firmware revision 4.7,  they started seeing intermittent network
    connection
    drop problems. The application startup would intermittently fail
    bacause of
    the license validation failure against 100BaseT card in the system.
    Right now, the system is running V4.0B and the problem has continued.
    
    ESRI has spent much time looking into license management module but
    they
    has not been able to figure out the exact reason for the failure. The
    same license management software works fine on all the other Digital's
    and
    competition systems. The customer suspects that it is OS/drivers issue.
    
    We would appreciate any help you can provide to help resolve the issue.
    Please let me know if any additional information/specifics is desired.
    The
    customer is very anxious for resolution and is open any suggestions
    that
    we may have.
    
    They do not have access to DE500-XA but have call into Digital account
    manager
    to get one on loan to try it out in the same environment.
    
    
    FYI:
    Customer: Clark County, Nevada
    Technical Contact: Roy Mogren
                       [email protected]
                       (702) 455 6424
    
    Thanks,
    
    Navin Modi
    Software Partners Engineering
    Digital Equipment Corp
    [email protected]
3176.10Engineering contactsHYDRA::MODIMon Feb 10 1997 19:047
    A little note on engineering contacts:
    
    Rajul Shah is the engineer who wrote the driver. He has recommended
    that we work with Kirt Gillum who is responsible for maintaining the
    driver. They work in the same group.
    
    -Navin
3176.11Engineering's initial response..HYDRA::MODIMon Feb 10 1997 19:06114
    From [email protected] Mon Feb 10 10:31:55 1997
    Received: from localhost by wasted.zk3.dec.com;
    (5.65v3.2/1.1.8.2/18Feb95-1123AM
    )
            id AA12326; Mon, 10 Feb 1997 10:31:49 -0500
    Date: Mon, 10 Feb 1997 10:31:48 -0500 (EST)
    From: Kirt Gillum <[email protected]>
    To: Navin Modi <[email protected]>
    Cc: [email protected],
    [email protected],
            [email protected]
    Subject: Re: Request for help with DE500-AA problem at a customer site.
    In-Reply-To: <[email protected]>
    Message-Id:
    <[email protected]>
    Mime-Version: 1.0
    Content-Type: TEXT/PLAIN; charset=US-ASCII
    
    On Fri, 7 Feb 1997, Navin Modi wrote:
    
    > To: Kirt Gillum
    >     UNIX Kernel/HW support Group
    >
    > Kirt,
    >
    > As per our telephonic conversation, I am sending you the description
    of the
    > problem reported by one of the important customers.
    >
    > They have couple of AlphaServer2100 with dual ethernet adapters
    10baseT
    > and 100BaseT (DE500-AA). They use ESRI's ARC/INFO application
    (client/server
    > based)  which uses FlexLM from GlobeTrotter for License Management.
    The FlexLM
    > uses hardware address of ethernet adapter as an unique id for license
    > validation. The license key code is assigned against the hardware
    address of
    > DE500-AA.
    >
    > Earlier, the servers were running Digital UNIX V3.2D-1 and at
    firmware
    > rev 4.0. They claim that DE500-AA worked fine at that OS/Firmware
    revision.
    > (although I think it was unsupported OS for DE500-AA).
    
    Right, support for the -AA was not added until V3.2G.
    
    > In the process of upgrading to UNIX V4.0B, as soon as they upgraded
    to
    > firmware revision 4.7,  they started seeing intermittent network
    connection
    > drop problems. The application startup would intermittently fail
    bacause of
    > the license validation failure against 100BaseT card in the system.
    > Right now, the system is running V4.0B and the problem has continued.
    
    The -AA performs autonegotiation.   This can be problematic if you are
    plugging into a non-negotiating repeater.  However, all things can be
    worked around.  First, look at the environment variables in the console
    (>>> show ewa*), and make sure the mode is set to the desired access
    method.  Second, if problems still persist, look at the man page on
    lan_config, and manually configure the device for the media/speed that
    you
    intend to use.
    
    > ESRI has spent much time looking into license management module but
    they
    > has not been able to figure out the exact reason for the failure. The
    > same license management software works fine on all the other
    Digital's and
    > competition systems. The customer suspects that it is OS/drivers
    issue.
    
    Access to the hardware address is the same whether or not the device is
    running.
    
    > We would appreciate any help you can provide to help resolve the
    issue.
    > Please let me know if any additional information/specifics is
    desired. The
    > customer is very anxious for resolution and is open any suggestions
    that
    > we may have.
    >
    > They do not have access to DE500-XA but have call into Digital
    account manager
    > to get one on loan to try it out in the same environment.
    >
    >
    > FYI:
    > Customer: Clark County, Nevada
    > Technical Contact: Roy Mogren
    >                  [email protected]
    >                  (702) 455 6424
    >
    > Thanks,
    >
    > Navin Modi
    > Software Partners Engineering
    > Digital Equipment Corp
    > [email protected]
    >
    >
    
    --
    Kirt Gillum                       Digital Equipment Corporation,
    ZKO3-3/T79
    LAN Driver Development            110 Spitbrook Rd
    Digital UNIX (USG)                Nashua, NH  03062