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Conference hydra::axp-developer

Title:Alpha Developer Support
Notice:[email protected], 800-332-4786
Moderator:HYDRA::SYSTEM
Created:Mon Jun 06 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:3722
Total number of notes:11359

3120.0. "HTML Script Corp" by HYDRA::MARSON (Barry Marson (Software Partner Engineering - SPE) MRO1-2/K5) Fri Jan 31 1997 09:12

    Company Name :  HTML Script Corp
    Contact Name :  Joel Austin
    Phone        :  619 490-2571
    Fax          :  
    Email        :  
    Date/Time in :  31-JAN-1997 09:12:21
    Entered by   :  Barry Marson
    SPE center   :  MRO

    Category     :  
    OS Version   :  
    System H/W   :  


    Brief Description of Problem:
    -----------------------------

Customer left a voice message to call him back ...


Barry

T.RTitleUserPersonal
Name
DateLines
3120.1HYDRA::MARSONBarry Marson (Software Partner Engineering - SPE) MRO1-2/K5Fri Jan 31 1997 16:4221
Has AS255:

DUNIX 4.0 rev 564

Is it a multi-user license PAK ?

    YES

What version of 4.0 ?

    ATLEAST 4.0b

Customer has 32 Meg AS 255 PB470-CA which is a powerstorm 3d10 and claims poor
performance.  I turned off backing store and save unders.  Kernel say there is
17 Meg. available memory at startup which seems odd.  There are numerous
subsystems running including advfs, multi-media, networker, etc.

Customer is pursuing more memory, but I suspect that there is a problem with the
system configuration (possibly a memory board).

Customer will most likely call back.
3120.2these are the kits installed on the machineHYDRA::MARSONBarry Marson (Software Partner Engineering - SPE) MRO1-2/K5Fri Jan 31 1997 16:59185
# setld -i

Subset               Status     Description
------               ------     -----------
ADALIB400            installed  DEC Ada runtime library for Digital UNIX V4.0
AFAADVANCED402       installed  POLYCENTER Advanced File System Advanced Utilities(General
Applications)
AFAADVDAEMON402      installed  POLYCENTER Advanced File System Daemon(General Applications)
AFAADVGUI402         installed  POLYCENTER Advanced File System Graphical User Interface(General
Applications)
AFAADVMAN402         installed  POLYCENTER Advanced File System Advanced Utilities Reference
Pages(General Applications)
BRXCKIT421           installed  NetWorker Digital UNIX Client
BRXRNOTES421         installed  NetWorker Release Notes and Documentation
BRXSMAN421           installed  NetWorker Server Reference Pages
BRXSOAKIT421         installed  NetWorker Server for Digital UNIX
CMPDEVALT410         installed  Alternative Compiler Tools Suite. See the README file after
installing.(Software Development)
CMPDEVENH410         installed  Development Enhancements for Digital UNIX(Software Development)
CXLLIBA410           installed  DEC C++ Class Archive Libraries
CXLSHRDA410          installed  DEC C++ Class Shared Libraries
DCARTL230            installed  DEC COBOL RTL V2.3 for Digital UNIX Systems
DFARTL369            installed  Digital Fortran RTL #369 for Digital UNIX Alpha
DPORTL541            installed  DEC Pascal RTL V5.4-18 for Digital UNIX Systems
MMEDOC220            installed  Multimedia Services V2.2 for Digital UNIX Documentation(Documentation
Kit)
MMEDOCHW220          installed  Multimedia Services V2.2 for Digital UNIX Hardware Option
Documentation(Documentation Kit)
MMEDRVAV201220       installed  FullVideo Basic (AV201) Device Support V2.2(Hardware Option Support
for PCI/EISA/ISA Bus Machines)
MMEDRVAV300220       installed  Sound and Motion (J300) Device Support V2.2(Hardware Option Support
for TURBOchannel Bus Machines)
MMEDRVAV3X1220       installed  FullVideo Supreme (AV321/AV301) Device Support V2.2(Hardware Option
Support for PCI/EISA/ISA Bus Machines)
MMEDRVBBA220         installed  Base Board Audio Device Support V2.2(Hardware Option Support for
TURBOchannel Bus Machines)
MMEDRVMSB220         installed  Microsoft Sound Board Device Support V2.2(Hardware Option Support for
PCI/EISA/ISA Bus Machines)
MMEMANRT220          installed  Multimedia Services V2.2 for Digital UNIX Runtime Man Pages(Run-Time
Kit)
MMERELNOTES220       installed  Multimedia Services V2.2 for Digital UNIX Release Notes(Documentation
Kit)
MMERT220             installed  Multimedia Services V2.2 for Digital UNIX Runtime(Run-Time Kit)
MMERTCDE220          installed  Multimedia Services V2.2 for Digital UNIX CDE Integration(Run-Time Kit)
MMERTSMPLDAT220      installed  Multimedia Services V2.2 for Digital UNIX Sample Data(Run-Time Kit)
O2ABASE230           installed  DEC Decimal RTL V2.3 for Digital UNIX Systems
O3DDWSBASE420        installed  DWS Open3D Base V4.2
O3DDWSCOMMON420      installed  Open3D Common V4.2
O3DDWSCONFIG420      installed  Open3D Config V4.2
O3DDWSGLBASE420      installed  DWS Open3D OpenGL Base V4.2
O3DDWSGLEXAM420      installed  DWS Open3D OpenGL examples V4.2
O3DDWSGLMAN420       installed  DWS Open3D OpenGL man pages V4.2
O3DDWSMITPEX420      installed  DWS Open3D MIT PEX Programming V4.2
O3DDWSMITPEXEXAM420  installed  DWS Open3D MIT PEX Programming examples V4.2
O3DDWSMITPEXMAN420   installed  DWS Open3D MIT PEX Programming man pages V4.2
O3DDWSPCM420         installed  DWS Open3D PCM Server and Library V4.2
O3DDWSPEX420         installed  DWS Open3D PEX Programming V4.2
O3DDWSPHRMAN420      installed  Digital PHIGS Manual Pages V4.2
O3DDWSPHRTO420       installed  Digital PHIGS Run-Time-Only Kit V4.2
O3DDWSSTEREO420      installed  DWS Open3D Stereo Extension V4.2
O3DDWSSTEREOMAN420   installed  DWS Open3D Stereo Extension man pages V4.2
O3DDWSZE3420         installed  DWS Open3D PowerStorm 4D40T/4D50T/4D60T V4.2
O3DDWSZLXE420        installed  DWS Open3D ZLX-E, ZLXp-E, PowerStorm 3D30, PowerStorm 4D20 V4.2
O3DDWSZLXL420        installed  DWS Open3D ZLX-L, ZLXp-L V4.2
O3DDWSZLXM420        installed  DWS Open3D ZLX-M V4.2
OSFACCT410           installed  System Accounting Utilities (System Administration)
OSFADVFS410          installed  POLYCTR advfs (System Administration)
OSFADVFSBIN410       installed  POLYCTR advfs Kernel Modules (Kernel Build Environment)
OSFADVFSBINOBJECT410            POLYCTR advfs Kernel Objects (Kernel Software Development)
OSFAFM410            installed  Adobe Font Metric Files (Printing Environment)
OSFATMBASE410        installed  ATM Commands (Network-Server/Communications)
OSFATMBIN410         installed  ATM Kernel Modules (Kernel Build Environment)
OSFATMBINCOM410      installed  ATM Kernel Header and Common Files (Kernel Build Environment)
OSFATMBINOBJECT410              ATM Kernel Objects (Kernel Software Development)
OSFBASE410           installed  Base System (- Required -)
OSFBIN410            installed  Standard Kernel Modules (Kernel Build Environment)
OSFBINCOM410         installed  Kernel Header and Common Files (Kernel Build Environment)
OSFBINOBJECT410                 Standard Kernel Objects (Kernel Software Development)
OSFC2SEC410          installed  C2-Security (System Administration)
OSFCDAPGMR410        installed  CDA(tm) Software Development (Software Development)
OSFCDEAPPS410        installed  CDE Additional Applications (Windows Applications)
OSFCDEDEV410         installed  CDE Software Development and Programming Examples(Software Development)
OSFCDEDT410          installed  CDE Desktop Environment (Windowing Environment)
OSFCDEMAIL410        installed  CDE Mail Interface (Mail Applications)
OSFCDEMANOP410       installed  Ref Pages: CDE Development (Reference Pages)
OSFCDEMANOS410       installed  Ref Pages: CDE Admin/User (Reference Pages)
OSFCDEMIN410         installed  CDE Minimum Runtime Environment (Windowing Environment)
OSFCLINET410         installed  Basic Networking Services (Network-Server/Communications)
OSFCMPLRS410         installed  Compiler Back End (Software Development)
OSFCTABLOC410        installed  Obsolete Locale databases (System Administration)
OSFDCMT410           installed  Doc. Preparation Tools (Text Processing)
OSFDCMTEXT410        installed  Doc. Preparation Tools Extensions (Text Processing)
OSFDECW410           installed  Additional DECwindows Applications (Windows Applications)
OSFDMS410            installed  Dataless Management Services (Network-Server/Communications)
OSFDOSTOOLS410       installed  DOS tools (General Applications)
OSFDPSFONT410        installed  Adobe Fonts (Windowing Environment)
OSFEMACS410          installed  GNU Emacs (General Applications)
OSFENVMON410         installed  Environmental Monitoring (System Administration)
OSFEURLOC410         installed  Single-Byte European Locales (System Administration)
OSFEXAMPLES410       installed  Programming Examples (Software Development)
OSFEXER410           installed  System Exercisers (System Administration)
OSFFONT15410         installed  DECwindows 100dpi Fonts (Windowing Environment)
OSFFONT410           installed  DECwindows 75dpi Fonts (Windowing Environment)
OSFHWBASE410         installed  Base System - Hardware Support (- Required -)
OSFHWBIN410          installed  Hardware Kernel Modules (Kernel Build Environment)
OSFHWBINCOM410       installed  Hardware Kernel Header and Common Files(Kernel Build Environment)
OSFHWBINOBJECT410               Hardware Kernel Objects (Kernel Software Development)
OSFINCLUDE410        installed  Standard Header Files (Software Development)
OSFINET410           installed  Additional Networking Services (Network-Server/Communications)
OSFKBDLK201410       installed  LK201 Keyboard Support (Windowing Environment)
OSFKBDLK401410       installed  LK401 Keyboard Support (Windowing Environment)
OSFKBDLK411410       installed  LK411 Keyboard Support (Windowing Environment)
OSFKBDLK421410       installed  LK421 Keyboard Support (Windowing Environment)
OSFKBDLK444410       installed  LK444 Keyboard Support (Windowing Environment)
OSFKBDPCXAL410       installed  PCXAL Keyboard Support (Windowing Environment)
OSFKTOOLS410         installed  Kernel Debugging Tools (System Administration)
OSFLAT410            installed  Local Area Transport (LAT) (General Applications)
OSFLDBBASE410        installed  Ladebug Debugger Version 4.0-19 (Software Development)
OSFLDBDOC410         installed  Ladebug Debugger Version 4.0-19 Release Notes(Software Development)
OSFLDBGUI410         installed  Ladebug Debugger Window Interface (Software Development)
OSFLDBSRV410         installed  Ladebug Debugger remote server (Software Development)
OSFLEARN410          installed  Computer Aided System Tutor (General Applications)
OSFLIBA410           installed  Static Libraries (Software Development)
OSFLSMBASE410        installed  Logical Storage Manager (System Administration)
OSFLSMBIN410         installed  Logical Storage Manager Kernel Modules(Kernel Build Environment)
OSFLSMBINCOM410      installed  Logical Storage Manager Kernel Header and Common Files(Kernel Build
Environment)
OSFLSMBINOBJECT410              Logical Storage Manager Kernel Objects(Kernel Software Development)
OSFLSMX11410         installed  Logical Storage Manager GUI (System Administration)
OSFLVM410            installed  Logical Volume Manager (System Administration)
OSFMANOP410          installed  Ref Pages: Programming (Reference Pages)
OSFMANOS410          installed  Ref Pages: Admin/User (Reference Pages)
OSFMANWOP410         installed  Ref Pages: Windows Programming (Reference Pages)
OSFMANWOS410         installed  Ref Pages: Windows Admin/User (Reference Pages)
OSFMH410             installed  RAND Corp. Mail Handler (MH) (Mail Applications)
OSFMITFONT410        installed  X Fonts (Windowing Environment)
OSFMOTIF11410        installed  X/Motif 1.1 (Windowing Environment)
OSFNETCONF410        installed  Basic Networking Configuration Applications(System Administration)
OSFNETSCAPE410       installed  Netscape Navigator Gold V3.0 (Windows Applications)
OSFNFS410            installed  NFS(tm) Utilities (Network-Server/Communications)
OSFNFSCONF410        installed  NFS(tm) Configuration Application (System Administration)
OSFOBSOLETE410       installed  Obsolete Commands and Utilities (System Administration)
OSFOLDDECW410        installed  Old Additional DECwindows Applications(Windows Applications)
OSFOLDX11410         installed  Old X Environment (Windowing Environment)
OSFPGMR410           installed  Standard Programmer Commands (Software Development)
OSFPRINT410          installed  Local Printer Support (Printing Environment)
OSFRCS410            installed  GNU Revision Control System (Software Development)
OSFRIS410            installed  Remote Installation Service (Network-Server/Communications)
OSFSCCS410           installed  Source Code Control System (Software Development)
OSFSDE410            installed  Software Development Tools and Utilities(Software Development)
OSFSDECDE410         installed  Software Development Desktop Environment(Software Development)
OSFSER3D410          installed  X Servers for Open3D (Windowing Environment)
OSFSER410            installed  X Servers Base (Windowing Environment)
OSFSERPC410          installed  X Servers for PCbus (Windowing Environment)
OSFSERTC410          installed  X Servers for TurboChannel (Windowing Environment)
OSFSVID2410          installed  UNIX(tm) SVID2 Compatibility (General Applications)
OSFSYSMAN410         installed  Base System Management Applications and Utilities(System
Administration)
OSFTCLBASE410        installed  Tcl Commands (General Applications)
OSFTERM410           installed  Additional Terminfo databases (General Applications)
OSFTKBASE410         installed  Tk Toolkit Commands (General Applications)
OSFUUCP410           installed  UNIX(tm) to UNIX(tm) Copy Facility (General Applications)
OSFX11410            installed  Basic X Environment (Windowing Environment)
OSFXADMIN410         installed  Graphical System Administration Utilities(System Administration)
OSFXC2SEC410         installed  C2-Security GUI (System Administration)
OSFXCDADEV410        installed  CDA(tm) for X/Motif Development (Software Development)
OSFXDEMOS410         installed  Demo X Applications (Windows Applications)
OSFXDEV410           installed  X Window and X/Motif Software Development(Software Development)
OSFXEXAMPLES410      installed  X Window and X/Motif Programming Examples(Software Development)
OSFXIEDOC410         installed  XIE Version 5 Online Documentation (Supplemental Documentation)
OSFXINCLUDE410       installed  X Window and X/Motif Header Files (Software Development)
OSFXLIBA410          installed  X Window and X/Motif Static Libraries(Software Development)
OSFXMAIL410          installed  DECwindows Mail Interface (Mail Applications)
OSFXMIT410           installed  Additional X Applications (Windows Applications)
OSFXNEST410          installed  Nested X Server (Windows Applications)
OSFXOEM410           installed  X Customizations for OEM (Windowing Environment)
OSFXPRINT410         installed  Graphical Print Configuration Application(System Administration)
OSFXSYSMAN410        installed  Graphical Base System Management Utilities(System Administration)
OSFXVFB410           installed  Virtual X Frame Buffer (Windows Applications)
PMGRAPP410           installed  Performance Manager Additional Application Support, Digital UNIX
PMGRBASE410          installed  Performance Manager Daemons & Base, Digital UNIX
PMGRCLUSTERS410      installed  Performance Manager TruCluster Support, Digital UNIX
PMGRGUI410           installed  Performance Manager Graphical User Interface, Digital UNIX
PMGRMAN410           installed  Performance Manager Reference Pages, Digital UNIX
PMGRUTIL410          installed  Performance Manager Additional Utilities, Digital UNIX
3120.3HYDRA::MARSONBarry Marson (Software Partner Engineering - SPE) MRO1-2/K5Tue Mar 18 1997 19:207
customer must have solved his problem which was having toooooo much software
installed on an underconfigured system.  I had recommended that certain products
be removed since he wasn't using them.

He never re-communicated.

Barry