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Conference vaxaxp::alphanotes

Title:Alpha Support Conference
Notice:This is a new Alphanotes, please read note 2.2
Moderator:VAXAXP::BERNARDO
Created:Thu Jan 02 1997
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:128
Total number of notes:617

71.0. "Is OpenVMS Alpha V6.1 still formally supported by Digital?" by SMAUG::GARROD (IBM Interconnect Engineering) Wed Mar 26 1997 19:31

    Is OpenVMS Alpha V6.1 still formally supported by Digital?
    Or is the minimum currently supported version of OpenVMS Alpha V6.2?
    
    The reason I ask is that there is a known bug in the DECC$SHR.EXE
    RTL that has an ECO on OpenVMS Alpha V6.2 but not on OpenVMS Alpha
    V6.1.
    
    Unfortunately this bug impacts one of our products. If Digital no
    longer formally supports V6.1 I feel happy in forcing the customer to
    V6,2 (plus the DECC ECO) but not otherwise. Hence my question.
    
    For anybody interested the bug is that ungetc() doesn't work. See note
    1009 in TURRIS::DECC_BUGS for details.
    
    Thanks,
    
    Dave
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71.1TLE::D_SMITHDuane Smith -- DEC C RTLThu Mar 27 1997 06:4713
    Dave,
    
      The DEC C RTL group continues to produce ECO kits for OpenVMS V5.5-2
      and later.  If we confirm that the problem is truly a bug (and not a
      user error) *and* this is important to your application, we will be
      more than happy to fix it in a 6.1 ECO kit.
    
      I did not read anything in DECC_BUGS 1009 which implied that we were
      not willing to work with you.  Had we replied saying that you indeed
      had found a bug, but we would not fix it, then I could understand why
      you would have written the base note.
    
    Duane Smith
71.2TLE::D_SMITHDuane Smith -- DEC C RTLThu Mar 27 1997 06:537
    Dave also opened a new note turris::decc_bugs 1283 illustrating the
    problem followed by a reply saying that he may have been wrong.  An
    edit was done to the module for OSF clearing pointing out that two
    ungetc calls in a row were to be avoided.  He is now attempting to
    apply this same edit to the OpenVMS side of the code.
    
    Duane
71.3Supported, With "Prior Version" ContractXDELTA::HOFFMANSteve, OpenVMS EngineeringThu Mar 27 1997 10:597
   The current and immediately previous OpenVMS version is supported
   for all customers with a support contract.  Specific older OpenVMS
   releases formally supported for customers that have a "prior version
   support" contracts.  "Prior version support" contracts are available
   for specific OpenVMS versions as far back as OpenVMS VAX V5.5-2 and
   OpenVMS Alpha V6.1.
71.4In way of explanationSMAUG::GARRODIBM Interconnect EngineeringThu Mar 27 1997 17:1834
    Re:
    
>    I did not read anything in DECC_BUGS 1009 which implied that we were
>    not willing to work with you.  Had we replied saying that you indeed
>    had found a bug, but we would not fix it, then I could understand why
>    you would have written the base note.
    
    In no way was .0 meant to imply any sort of dissatisfaction. In fact
    I feel the exact opposite way. The reply I got there was most helpful
    and showed that what I'd found was not a bug but a feature of the
    standard. I have since modified the code to use fsetpos() instead of
    ungetc() and it works fine.
    
    The intent of .0 here was to find out the official position on what
    versions of OpenVMS are still supported. I included the reference to my
    DECC note because that was the prime reason for asking at that time,
    ie  when  thought I may have to deal with getting an ECO that I didn't
    think existed. But in case I needed the info on what the min supported
    O/S version is anyway so I appreciate the answer in .3.
    
    Just to confirm does .3 mean that. OpenVMS V6.1 is no longer supported
    by Digital (except for under prior version support) and that V6.2 is
    the oldest version of OpenVMS that is currently supported.
    
    Just to be clear I'm happy with either answer (YES or NO) I just need
    to know. If the answer is V6.2 then we'll cease to issue kits/ECOs that
    work on V6.1 (ie we can upgrade our build system to V6.2). If the
    answer is V6.1 we'll wait until V6.1 is no longer formally supported.
    I have some other reasons I'd like get upgraded to V6.2 and this is
    what is holding us back at present.
    
    Thanks again,
    
    Dave
71.5QUARK::LIONELFree advice is worth every centSun Mar 30 1997 21:206
    Going by the normal rules, V6.2 would now be unsupported since it was
    more than six months after V7.0 came out (and now there's V7.1). 
    However, I know that systems are still being FISed with some variant of
    V6.2, so perhaps there's an exemption.
    
    				Steve
71.6V6.2-1H3, V7.0, and V7.1XDELTA::HOFFMANSteve, OpenVMS EngineeringMon Mar 31 1997 13:1913
:    Going by the normal rules, V6.2 would now be unsupported since it was
:    more than six months after V7.0 came out (and now there's V7.1). 
:    However, I know that systems are still being FISed with some variant of
:    V6.2, so perhaps there's an exemption.

   V6.2-1H3, V7.0, and V7.1 are -- if memory serves -- the only current
   "standard version support" contract systems.  (V6.2-1H3 and V7.0 are
   the two OpenVMS versions that are "immediately prior" to V7.1.)

   Other, older, OpenVMS versions require a "prior version support"
   contract, and only specific older OpenVMS versions are available under
   "prior version" support contracts.

71.7in the real world, it doesn't matter that much anywayGIDDAY::GILLINGSa crucible of informative mistakesMon Mar 31 1997 21:4614
  Dave,

    The previous notes are, of course, correct about *contractual* support.
  However, here in the trenches, at the front line, we're generally expected
  to provide support for customers on *any* version of OpenVMS. We have at
  least one customer still running VMS V3.7 and several on V4.7 (though they
  don't call very often). There is still a fairly large number running V5.5x
  and an even larger number on V6.1 (VAX and Alpha). I don't think our
  geography is going to do anything with "prior version support" (hey, why
  bother selling something when you could just give it away?).

  About the only place that "formal" support matters is in getting patches.

						John Gillings, Sydney CSC