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Conference vaxaxp::alphanotes

Title:	Alpha Support Conference
Notice:	This is a new Alphanotes, please read note 2.2
Moderator:	VAXAXP::BERNARDO

Created:	Thu Jan 02 1997
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	128
Total number of notes:	617

30.0. "AS255/300 KEYBOARD GOTCHA" by KERNEL::CLARK (STRUGGLING AGAINST GRAVITY...) Fri Jan 24 1997 04:57

    Customer Fault Call:-
    On recieving an ALPHASTATION 255/300 with LK47W-AE keyboard, and
    factory installed software (OPENVMS AXP 6.2) the customer found that
    the keyboard characters did not match the typed characters. 
    
    (e.g.) '\' (backslash character) gave '<' and '@' gave '"'.
    
    	As the customer was attempting to install licences, and as the LMU
    requires the '\' to delete errors when entering the licence key, he
    found himself in a catch 22 situation. The only workaround was to exit
    the LMU and start again until he succeeded in entering the key without
    error.
    
    	It then required a search through the available options for
    keyboard setups until he found one that provided the correct mapping.
    The LK47W-AE was not one of the selections.
    
    	Has anybody else experienced this problem?
    
    	Have many AS255/300's been shipped in this way?
    
    	If so, would this be regarded as a deficiency in DIGITAL's presentation
    of the product to the customer?
    
    	Is it feasible to ensure that the setup of the factory installed
    software matches the hardware configuration being shipped?
    
    				Regards...
    				Dave Clark

T.R	Title	User	Personal Name	Date	Lines
30.1	Wrong Keyboard; Wrong Keyboard Mapping	XDELTA::HOFFMAN	Steve, OpenVMS Engineering	`Fri Jan 24 1997 14:38`	12
	This is far more likely a DECwindows or DECterm question, a question of exactly what the customer ordered (or our poor SOC documentation or poor shipping defaults), or this is a shipping error... This system has (for whatever reason) the wrong keyboard -- the LK461 and LK46W are the most common OpenVMS keyboards seen recently on the AlphaStation series. (The LK47W is the frost-white PC keyboard.) See DECW$KEYMAP:_LK443LT_LK.DECW$KEYMAP files, the archived notes conference VAXAXP::NOTES$ARCHIVE:ALPHANOTES_V3 note 42., and the DECwindows XMODMAP and XEV tools.
30.2		STAR::KLEINSORGE	Frederick Kleinsorge	`Sat Jan 25 1997 20:17`	10
	If the KB looks like a IBM PC keyboard, use the LK444/443 keymaps. The _PC versions map the engravings, the _LK try to map it in a more VMS friendly manner. But the best KB is, as was mentioned, the LK461. As the the model numbers. The LK444/443 were KB's that hook to the older systems. Keyboard model numbers change every other month lately.
30.3	delayed thanks!	KERNEL::CLARK	STRUGGLING AGAINST GRAVITY...	`Fri Mar 14 1997 08:13`	3
	Thanks for the feedback...sorry for the delay. Dave
30.4	AS255 + LK46W + Unix??	ADISSW::FERRARA		`Fri May 23 1997 10:33`	10
	Does anyone know how to properly configure Digital Unix 4.0b to be used with a LK46W (VMS-style) keyboard?? The Unix SPD says its supported... This is on a AlphaStation 255. Thanks, Bob
30.5	Map as LK401	XDELTA::HOFFMAN	Steve, OpenVMS Engineering	`Fri May 23 1997 11:38`	7
	Check around over in DECwindows notes conference -- in particular, see note 5766.* in BULOVA::DECWINDOWS. Look in the keyboard setup in the session manager for LK411, LK461, or similar keyboard -- note 222.* in HUMANE::KEYBOARD_DESIGN has a table of keyboards.