Conference vaxaxp::vmsnotes

600.0. "Queue Mgr and Lat queues problem" by TAINO::RFONSECA () Thu May 15 1997 09:27

     Customer is running OpenVMS 5.5-2 (I know is old but they are working
     on the Alpha version in order to migrate) and lately the queue manager
     is behaving strangely.  Several of their Lat queues start aborting and
     them all of them start having problems.  Around 30 of these Lat queues
     are assigned to the 1st symbiont and the remaining to the 2nd.  All
     queues having problems are in the 1st symbiont.  Below are some of the
     error messages displayed at the console terminal.

     %%%%%%%%%%%  OPCOM   6-MAY-1997 09:16:30.48  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     %QMAN-E-SYMDEL, unexpected symbiont process termination

     %%%%%%%%%%%  OPCOM   6-MAY-1997 09:16:30.48  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     -SYSTEM-F-RADRMOD, reserved addressing fault at PC=00000000, PSL=00000000

     %%%%%%%%%%%  OPCOM   6-MAY-1997 16:05:49.35  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     %QMAN-E-SYMDEL, unexpected symbiont process termination

     %%%%%%%%%%%  OPCOM   6-MAY-1997 16:05:49.35  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     -SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual 
     	address=00000000, PC=0001A540, PSL=03C00000

     %%%%%%%%%%%  OPCOM   7-MAY-1997 14:09:45.06  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     %QMAN-E-SYMDEL, unexpected symbiont process termination

     %%%%%%%%%%%  OPCOM   7-MAY-1997 14:09:45.06  %%%%%%%%%%%
     Message from user QUEUE_MANAGE on RRPAD
     -PSM-F-BADLOGIC, internal logic error detected at PC 00000000

     I don't think that this might be the cause but this problem started
     soon after the installation of the VAXLIBR06_070 patch (Delta patch).
     Also, the follwing two patches were installed at their system:

     	o VAXLAT03_U2055

     	o VAXPRTS02_070

     Any assistance would be greatly appreciated.

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% Subject: LAT queue problem at RRPAD
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   See note 125.* in CSC32::BATCH_PRINT_SERVICES, as well as various
   other notes in that particular notes conference.

   Make sure you are running LATSYM on the LAT queues.

   Is the system running WordPerfect?  (If so, check the version of
   the software.  Also consider turning WordPerfect off and deleting
   the SMBSRVSHR logical name(s) WordPerfect creates, and see if the
   symbiont failure(s) stop.)

   Apply the VAXQMAN03_070 ECO -- the VAXLIBR06_070 ECO calls this out
   for early OpenVMS releases.

   Check for any recent dump files: DIRECTORY SYS$SYSTEM:*.DMP/DATE

   Start an IPMT.

    
    Whenever you run into LATSYM or PRTSMB dumps, please use the PDA tool
    (Printsymbiont Dump Analysis, see note HAN::LOOPING_LATSYM 96) as a
    first step during troubleshooting.
    
    Volker.